ProProfs Live Chat vs tawk.to (2026): which should you pick?
As of Nov 13, 2026, we pick tawk.to: it is third in our ranking of help desk and live chat tools, and they share a 3.0 GPA.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
ProProfs Live Chat grades higher on platforms. tawk.to grades higher on the free plan. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
ProProfs Live Chat
Live chat with an AI agent, free for a single operator
tawk.to
Free live chat, ticketing and help center, with paid add-ons
Which one is for you
Pick ProProfs Live Chat if
- Fits if one person answers the website chat
- Works for sites that want a basic bot before paying
Look elsewhere if
- Tight if you have two operators: only one is free
- Watch out: AI conversations are capped at 100 a month on Essentials and 300 on Business
- Skip it if you want Copilot, appointment booking or WhatsApp without Business
- Watch out: only the yearly-billing view was readable, and the larger plans sit on tabs we could not read
Pick tawk.to if
- Fits if you want chat on your site and don't want to pay per seat
- Works for anyone who'd rather hire someone to answer chats, at $1 an hour
Look elsewhere if
- Skip it if the "Powered by tawk.to" badge bothers you, as removing it costs $29 a month per site
- Watch out: AI Assist is free only for limited volume; paid plans start at $29 a month
- Not for you if you need phone support, as voice agents (from $49 a month plus usage) were still waitlist-only
- Too light for teams that need lots of integrations, with only Shopify and WordPress listed and no API
How we grade them
| 3.0GPAProProfs Live ChatVery good | 3.0GPAtawk.toVery good | |
|---|---|---|
| Value for money | AFree outright for one operator, and the paid plans are $19.99 and $29.99 an operator a month on yearly billing against a category middle of $29. We could not read monthly prices, and the page's rendering of the Essentials figure looked inconsistent with the listing. | AThe whole platform is free, chat, inbox, tickets, help center and CRM, with no seat charges, which is free and substantial. You'd pay only for add-ons: $29 a month for the AI agent or for removing the badge. |
| Free plan and trial | BA free forever plan for one operator with unlimited domains and chat history. A solo person can live on it, but a second operator needs a paid plan. | AFree outright for every seat, with no cap on chats in the listing. The catch is the "Powered by tawk.to" badge on your widget, chat page and help center, which costs $29 a month per site to remove. |
| Features | CLive chat, an AI agent, visitor tracking, sentiment tags and co-browsing. The gaps are in the listing: AI conversations are capped, and Copilot, appointment booking and WhatsApp need Business. | CWebsite chat, chat pages for businesses without a site, an inbox for chat, email and forms, tickets, a help center, a CRM, and people you can hire to answer for $1 an hour. The gap: no phone, as voice agents were still waitlist-only. |
| Ease of use | CNo store rating on record. You add the widget and set up the bot and triggers. | CNo store rating on record. It's free to start, but you still paste the chat box into your site, set up the help center and, if you want it, teach the AI agent. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone and Android apps, with WhatsApp, Slack, Shopify, Mailchimp and WordPress connections. | BWeb, Windows, Mac, iPhone and Android apps, so every device is covered. What keeps it off an A is the connections: the listing names just Shopify and WordPress, and no API. |
| Best for | free live chat for a single operator | free website chat for any size of team |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: ProProfs Live Chat and tawk.to. How we grade
Price against what you get
ProProfs Live Chat starts at $19.99 a month and scores 2.7 out of 4 on features, ease of use and platforms. tawk.to starts at $29 a month and scores 2.3.
ProProfs Live Chat scores higher and starts $9.01 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than ProProfs Live Chat for less, and 19 score higher than tawk.to for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- ProProfs Live Chat also covers whatsApp messaging and chatbots.
- tawk.to also covers help desk and help center.
At a glance
| ProProfs Live Chat | tawk.to | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $19.99 per operator / month, billed annually | $29 per month for the AI Assist or Whitelabel add-on |
| Free plan | Free forever for a single operator, with live chat, reports, sentiment tagging, translation and screenshare. | The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee. |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | ProProfs | tawk.to |
| Price read from | proprofschat.com | tawk.to |
| Checked | Nov 13, 2026 | Oct 17, 2026 |
Worth knowing
ProProfs Live Chat
- AI conversations are capped: 100 a month on Essentials and 300 on Business.
- Prices shown are per operator and the figures read were the annual-billing view; monthly billing was not displayed.
- AI Copilot, appointment booking bot and WhatsApp are Business-plan features.
- Larger plans appear on the page's team and enterprise tabs, which were not readable in the default view.
tawk.to
- Removing the "Powered by tawk.to" badge from the widget, chat page and knowledge base costs $29 a month per property.
- AI Assist is free only for limited volume; paid plans start at $29 a month.
- Hired chat agents cost $1 an hour and dedicated virtual assistants from $7 an hour.
- Voice Agents (from $49 a month plus usage) and Data Enrichment (from $59 a month) were waitlist-only when read.
Key features
ProProfs Live Chat
- AI customer service agent
- Trained on a website, help center, uploaded files and FAQs, it answers with cited sources and can be tested before going live.
- Live chat with visitor tracking
- Operators see what a visitor is typing, the pages they have viewed and their location, and can send proactive chat invitations.
- Sentiment and churn scoring
- AI tags each chat as angry, confused, happy and so on, and scores churn risk as high, medium or low.
- Screenshare and co-browsing
- Operators can see a visitor's screen and guide them through a task, and the Business plan adds a switch to audio chat.
- WhatsApp and chatbot flows
- A drag-and-drop bot builder with templates for lead capture and booking, and WhatsApp conversations in the same inbox on Business.
tawk.to
- Live chat widget
- A chat box for websites that can be styled to match a brand, plus chat pages that turn a link into a conversation for businesses without a site.
- Inbox and ticketing
- Chat, email, form and messaging conversations arrive in one dashboard, with free ticketing for issues that need follow-up.
- Knowledge base
- A free hosted help center where customers can look up answers, which the AI Assist add-on also draws on.
- AI Assist
- AI agents and workflows that answer routine questions and hand off to a person with the conversation's history attached.
- Hired chat agents
- Trained human agents who answer chats on your behalf around the clock for $1 an hour, offered as a paid service.
- CRM and pipeline
- Contact records built from conversations, segments and tags, a deal pipeline and booking activities in the same dashboard.
Plans
ProProfs Live Chat
Single Operator (Free)$0
One operator with unlimited domains and chat history, ratings and surveys, reports and a basic chatbot.
Essentials$19.99
per operator / month, billed annually ($239.88 a year)
Unlimited conversations with live agents, 100 AI conversations a month, no-code bot builder and proactive triggers.
Business$29.99
per operator / month, billed annually ($359.88 a year)
Adds 300 AI conversations a month, AI Copilot, audio chat, appointment bot and WhatsApp, plus dedicated onboarding.
tawk.to
Free$0
Live chat widget, shared inbox, ticketing, a hosted knowledge base, chat pages and contacts, with the tawk.to badge shown. AI Assist has a free tier for limited volume.
AI Assist$29
per month and up
Add-on: AI agents that answer from your knowledge base and AI workflows that route and follow up, handing off to a person when needed.
Whitelabel$29
per property / month
Add-on: removes the tawk.to badge and puts the chat page, knowledge base and ticketing emails on your own domain and address.
Common questions
Which is cheaper, ProProfs Live Chat or tawk.to?
As of Nov 13, 2026, ProProfs Live Chat is cheaper to start with: $19.99 a month, against $29 a month for tawk.to. ProProfs Live Chat starts at $19.99 per operator / month, billed annually, and tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on.
Which has a free plan, ProProfs Live Chat or tawk.to?
As of Nov 13, 2026, both ProProfs Live Chat and tawk.to have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.