Crisp vs ProProfs Live Chat (2026): which should you pick?
As of Nov 13, 2026, ProProfs Live Chat grades higher than Crisp: 3.0 against 2.6 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Crisp grades higher on features. ProProfs Live Chat grades higher on value for money and the free plan. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Crisp
Live chat and shared inbox priced per workspace, not per seat
ProProfs Live Chat
Live chat with an AI agent, free for a single operator
Which one is for you
Pick Crisp if
- Fits if you want one flat monthly price instead of per-conversation billing
- Works for a team of up to 4 on a Shopify, WooCommerce or WordPress store that mostly needs chat and email
Look elsewhere if
- Pricey if you're on your own, since the first paid plan is $45 a month
- Pricey if you need WhatsApp, Instagram or a help center, as they start on Essentials at $95 a month
- Tight if you lean on the AI agent, as Mini's $5 of credits covers around 90 conversations and top-up prices aren't listed
- Tight if you stay free: 2 seats, chat and a contact form only, 100 customer profiles and no AI
- Watch out: ticketing needs Plus at $295, and a workspace connects one account per messaging channel
Pick ProProfs Live Chat if
- Fits if one person answers the website chat
- Works for sites that want a basic bot before paying
Look elsewhere if
- Tight if you have two operators: only one is free
- Watch out: AI conversations are capped at 100 a month on Essentials and 300 on Business
- Skip it if you want Copilot, appointment booking or WhatsApp without Business
- Watch out: only the yearly-billing view was readable, and the larger plans sit on tabs we could not read
How we grade them
| 2.6GPACrispGood | 3.0GPAProProfs Live ChatVery good | |
|---|---|---|
| Value for money | CMini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start. | AFree outright for one operator, and the paid plans are $19.99 and $29.99 an operator a month on yearly billing against a category middle of $29. We could not read monthly prices, and the page's rendering of the Essentials figure looked inconsistent with the listing. |
| Free plan and trial | CA free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI. | BA free forever plan for one operator with unlimited domains and chat history. A solo person can live on it, but a second operator needs a paid plan. |
| Features | BChat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus. | CLive chat, an AI agent, visitor tracking, sentiment tags and co-browsing. The gaps are in the listing: AI conversations are capped, and Copilot, appointment booking and WhatsApp need Business. |
| Ease of use | C4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up. | CNo store rating on record. You add the widget and set up the bot and triggers. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered. | AWeb, Windows, Mac, iPhone and Android apps, with WhatsApp, Slack, Shopify, Mailchimp and WordPress connections. |
| Best for | flat-priced chat and inbox for small teams | free live chat for a single operator |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Crisp and ProProfs Live Chat. How we grade
Price against what you get
Crisp starts at $45 a month and scores 3.0 out of 4 on features, ease of use and platforms. ProProfs Live Chat starts at $19.99 a month and scores 2.7.
Crisp scores higher, and starts $25.01 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Crisp for less, and 2 score higher than ProProfs Live Chat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Crisp also covers shared inbox and help center.
- ProProfs Live Chat also covers whatsApp messaging and chatbots.
At a glance
| Crisp | ProProfs Live Chat | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $45 per workspace / month, with 4 seats | $19.99 per operator / month, billed annually |
| Free plan | 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits. | Free forever for a single operator, with live chat, reports, sentiment tagging, translation and screenshare. |
| Free trial | 14-day free trial of any plan | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Crisp IM SAS | ProProfs |
| Price read from | crisp.chat | proprofschat.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Crisp
- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.
ProProfs Live Chat
- AI conversations are capped: 100 a month on Essentials and 300 on Business.
- Prices shown are per operator and the figures read were the annual-billing view; monthly billing was not displayed.
- AI Copilot, appointment booking bot and WhatsApp are Business-plan features.
- Larger plans appear on the page's team and enterprise tabs, which were not readable in the default view.
Key features
Crisp
- Chat widget
- A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- Shared inbox for every channel
- Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- Hugo AI agent
- An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- Chatbot and workflow builder
- A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- Help center
- A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- Unlimited conversations
- Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.
ProProfs Live Chat
- AI customer service agent
- Trained on a website, help center, uploaded files and FAQs, it answers with cited sources and can be tested before going live.
- Live chat with visitor tracking
- Operators see what a visitor is typing, the pages they have viewed and their location, and can send proactive chat invitations.
- Sentiment and churn scoring
- AI tags each chat as angry, confused, happy and so on, and scores churn risk as high, medium or low.
- Screenshare and co-browsing
- Operators can see a visitor's screen and guide them through a task, and the Business plan adds a switch to audio chat.
- WhatsApp and chatbot flows
- A drag-and-drop bot builder with templates for lead capture and booking, and WhatsApp conversations in the same inbox on Business.
Plans
Crisp
Free$0
2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI.
Mini$45
per workspace / month, with 4 seats
Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations.
Essentials$95
per workspace / month, with 10 seats
Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450).
Plus$295
per workspace / month for 20 seats, plus $10 per extra agent
Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations.
EnterpriseCustom
A custom plan arranged with Crisp for larger needs.
ProProfs Live Chat
Single Operator (Free)$0
One operator with unlimited domains and chat history, ratings and surveys, reports and a basic chatbot.
Essentials$19.99
per operator / month, billed annually ($239.88 a year)
Unlimited conversations with live agents, 100 AI conversations a month, no-code bot builder and proactive triggers.
Business$29.99
per operator / month, billed annually ($359.88 a year)
Adds 300 AI conversations a month, AI Copilot, audio chat, appointment bot and WhatsApp, plus dedicated onboarding.
Ways to pay less
Crisp
- Nonprofit
50% off for nonprofits
Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat.
- Education
50% off for students
Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
- Other savings
20% off extra workspaces
Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat.
ProProfs Live Chat
No public discounts listed.
Common questions
Which is cheaper, Crisp or ProProfs Live Chat?
As of Nov 13, 2026, ProProfs Live Chat is cheaper to start with: $19.99 a month, against $45 a month for Crisp. Crisp starts at $45 per workspace / month, with 4 seats, and ProProfs Live Chat starts at $19.99 per operator / month, billed annually.
Which has a free plan, Crisp or ProProfs Live Chat?
As of Nov 13, 2026, both Crisp and ProProfs Live Chat have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.