Alternatives · Help Desks
ProProfs Live Chat alternatives
As of Nov 13, 2026, the best ProProfs Live Chat alternative for most people is Tidio (3.2 GPA), second in our ranking of help desk and live chat tools. It's also the best free one.
ProProfs Live Chat compared with 5 alternatives: Tidio, tawk.to, Text by LiveChat, Crisp and Olark.
ProProfs Live Chat has a free plan. Paid plans start at $19.99 per operator / month, billed annually. 3 of the 5 alternatives are free or have a free plan. 2 more offer a free trial.
Listings checked up to Nov 13, 2026 · Where the facts come from
Black Friday: is there a ProProfs Live Chat sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| ProProfs Live ChatThis tool | Free plan · from $19.99/mo | Yes | Web, macOS, Windows, iOS, Android |
| Tidio | Free plan · from $24.17/mo | Yes | Web, macOS, Windows, iOS, Android |
| tawk.to | Free plan · from $29/mo | Yes | Web, macOS, Windows, iOS, Android |
| Text by LiveChat | Free trial · from $19/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Crisp | Free plan · from $45/mo | Yes | Web, macOS, Windows, iOS, Android |
| Olark | Free trial · from $29/mo | Trial only | Web, iOS, Android |
Price against what you get
ProProfs Live Chat starts at $19.99 a month and scores 2.7 out of 4 on features, ease of use and platforms. None of the 5 alternatives on this chart both scores higher and starts lower.
Tidio and Crisp score higher without starting lower. Text by LiveChat starts lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from ProProfs Live Chat
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio also covers help desk.
- Tidio does not cover whatsApp messaging and chatbots, which ProProfs Live Chat does.
Suits: Small online stores, especially on Shopify or WordPress
tawk.to
Free live chat, ticketing and help center, with paid add-ons
- tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on.
- tawk.to also covers help desk and help center.
- tawk.to does not cover whatsApp messaging and chatbots, which ProProfs Live Chat does.
Suits: Small businesses that want website chat without paying per seat
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
- Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly).
- Text by LiveChat has no free plan, only a free trial, unlike ProProfs Live Chat.
- Text by LiveChat also covers help desk.
- Text by LiveChat does not cover whatsApp messaging and chatbots, which ProProfs Live Chat does.
Suits: Online stores, especially on Shopify, that sell through chat
Crisp
Live chat and shared inbox priced per workspace, not per seat
- Crisp starts at $45 per workspace / month, with 4 seats.
- Crisp also covers shared inbox and help center.
- Crisp does not cover whatsApp messaging and chatbots, which ProProfs Live Chat does.
Suits: Small teams that want chat and email support at a flat monthly price
Olark
Live chat for websites, with an optional flat-fee AI agent
- Olark starts at $29 per agent / month.
- Olark has no free plan, only a free trial, unlike ProProfs Live Chat.
- Olark lists no Windows and macOS apps, which ProProfs Live Chat has.
- Olark also covers sMS marketing.
Suits: Small sites that want live chat priced per agent
Limits worth knowing in ProProfs Live Chat
- AI conversations are capped: 100 a month on Essentials and 300 on Business.
- Prices shown are per operator and the figures read were the annual-billing view; monthly billing was not displayed.
- AI Copilot, appointment booking bot and WhatsApp are Business-plan features.
- Larger plans appear on the page's team and enterprise tabs, which were not readable in the default view.
Common questions
What are the alternatives to ProProfs Live Chat?
The alternatives to ProProfs Live Chat in this directory are Tidio, tawk.to, Text by LiveChat, Crisp and Olark. Each one has a side-by-side comparison with ProProfs Live Chat.
Is there a free alternative to ProProfs Live Chat?
Yes. Tidio, tawk.to and Crisp have a free plan alongside paid ones.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.