The Comm100 Insider’s Guide
Everything we know about Comm100 in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Comm100
The Insider’s Guide
Live chat, ticketing and AI agents for support teams
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Comm100’s own pages.
Made by Comm100 Network Corporation · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Comm100’s own pages, its app-store listings and our grades. Every fact in it is on Comm100’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.6
GPA, above 72 of the 92 other help desk and live chat tools we grade
Comm100 is an omnichannel customer service platform from a Canadian company. Live chat is sold as per-agent plans with a 30-day trial, while ticketing and messaging, voice, booking and its AI products are quoted through sales. Agents work from a browser, desktop apps or mobile apps.
To get you started, here are 9 things to know about Comm100, taken from its own pages and our grades.
Beyond live chat nothing has a public price, and each agent needs its own licence.
- 1
Best for live chat that grows into a full support suite
The agents work from a browser, desktop apps or phone apps.
- 2
Paid plans start at $31 a month for each person
As its pricing page puts it: $31 per agent / month, billed annually ($39 billed monthly).
- 3
You can try it first
Free 30-day trial of the Live Chat Startup and Plus plans
- 4
It runs on 5 platforms
Web, Windows, macOS, iOS and Android.
- 5
Live chat with routing
Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- 6
AI Agent
A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- 7
AI Copilot for agents
Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- 8
A 2.6 GPA, above 72 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Comm100 you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Comm100 at a glance
- Pricing
- Free trial, from $31 per agent / month, billed annually ($39 billed monthly)
- Free plan
- No
- Free trial
- Free 30-day trial of the Live Chat Startup and Plus plans
- Runs on
- Web, macOS, Windows, iOS, Android
- Made by
- Comm100 Network Corporation
- Category
- Help Desks & Live Chat
- Our grade
- 2.6 GPA, good
The report card
Best for live chat that grows into a full support suite
Comm100 sells live chat per agent, at $31 a month on yearly billing, and quotes ticketing, AI agents, voice and booking through sales. The agents work from a browser, desktop apps or phone apps. Beyond live chat nothing has a public price, and each agent needs its own licence.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price. |
| Free plan and trial | C | A 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan. |
| Features | B | Live chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only. |
| Ease of use | C | No store rating on record. Agents, routing and channels have to be set up first. |
| Platforms and integrations | A | Web, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Comm100 is for
- Fits if you want live chat now and might add ticketing and AI later
- Works for support teams that want desktop and phone apps for agents
Who it is not for
- Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only
- Tight on Startup: one chat campaign, with routing and unlimited campaigns on Plus at $55
- Watch out: each agent needs a unique licence, and payment is in US or Canadian dollars only
- Watch out: on monthly billing you pay in full for any unused part of the month
Good to know
Good for
- Support teams that want live chat first and ticketing or AI later
- Organizations that need on-premise or HIPAA-oriented deployments
- Teams that want agents on desktop and mobile apps
Worth knowing
- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$31
A month to start, for each person
Comm100 is a paid product with a free trial, starting at $31 per agent / month, billed annually ($39 billed monthly).
The AI Agent, ticketing and voice have no public price.
Live Chat Startup
$31
per agent / month, billed annually ($39 billed monthly)
Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting.
Live Chat Plus
$55
per agent / month, billed annually ($69 billed monthly)
Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting.
Live Chat Ultra
Custom
Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting.
AI Agent
Custom
Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales.
Ticketing & Messaging
Custom
One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page.
Trying it first
Free 30-day trial of the Live Chat Startup and Plus plans
Read from comm100.com on Nov 13, 2026.
Ways to pay less
Annual discount
20% off when billed annually
The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans.
Stated on comm100.comNonprofit
Discounted pricing for non-profits
The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales.
Stated on comm100.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
5
Places it runs: Web, macOS, Windows, iOS and Android
Live chat, ticketing and AI agents for support teams. Here is what it does, as its own site describes it, and what it covers: AI features, help desk, live chat, help center, AI support agent, chatbots.
Live chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment.
- Live chat with routing
- Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- AI Agent
- A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- AI Copilot for agents
- Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- Ticketing and messaging
- Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- Agent apps on every device
- Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- Cloud or on-premise deployment
- The company's about page says customers can choose cloud or on-premise deployment.
Where it runs
- Web
- macOS
- Windows
- iOS
- Android
What it works with
- Salesforce
- Zendesk
- HubSpot
Comm100 is made by Comm100 Network Corporation.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
72/92
Other help desk and live chat tools it is graded above
Comm100's GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade, and level with 10.
It stands best on platforms and integrations (A, above 84 of 92) and worst on ease of use (C, above 5).
Its paid plans start at $31 a month for each person, against a middle price of $29 for the category: 45 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 3.0 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. Comm100’s own letter is outlined.
- CValue for moneyAbove 23 of 92
- CFree plan and trialAbove 30 of 92
- BFeaturesAbove 64 of 92
- CEase of useAbove 5 of 92
- APlatforms and integrationsAbove 84 of 92
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Comm100 is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Comm100 you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade. It costs $372 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Comm100’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Text by LiveChat, LiveAgent, Tidio, Zendesk and Intercom
The 5 tools Comm100 is most often weighed against, with where each one differs from it.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- Comm100 also covers help center and chatbots.
- 2.6GPA
LiveAgent
Free trial · from $15/mo
Help desk with email tickets, live chat, call center and AI agents.
- Only Comm100 lists Windows and macOS apps.
- Comm100 also covers chatbots.
- LiveAgent also covers reports.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Tidio has a free plan. Comm100 does not, though it has a free trial.
- Comm100 also covers help center and chatbots.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Comm100 lists Windows and macOS apps.
- Comm100 also covers chatbots.
- Zendesk also covers reports.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- Only Comm100 lists Windows and macOS apps.
- Comm100 also covers chatbots.
- Intercom also covers shared inbox and reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Comm100 free?
No, Comm100 is a paid product, but you can try it first. Free 30-day trial of the Live Chat Startup and Plus plans.
How much does Comm100 cost?
Comm100 lists 5 plans. Live Chat Startup: $31 per agent / month, billed annually ($39 billed monthly).
What platforms does Comm100 work on?
Comm100 is available on Web, Windows, macOS, iOS and Android.
Does Comm100 offer any discounts?
Comm100 publicly lists the following: 20% off when billed annually; Discounted pricing for non-profits.
Does Comm100 have a Linux app?
No Linux app was listed when its pages were read on Nov 13, 2026. Comm100 is listed for Web, Windows, macOS, iOS and Android.
Is Comm100 open source?
Comm100 is not described as open source on its own site, as read on Nov 13, 2026.
What does Comm100 integrate with?
Comm100's listing names Salesforce, Zendesk and HubSpot. A listing names up to eight integrations, so it may connect to more.
Who makes Comm100?
Comm100 is made by Comm100 Network Corporation.
What are the alternatives to Comm100?
The closest alternatives to Comm100 in our directory are Text by LiveChat, LiveAgent, Tidio, Zendesk and Intercom.
How does Comm100 compare with other help desk and live chat tools?
Comm100's GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade, and level with 10.
Is Comm100 good value for money?
ToolGPA grades Comm100 C for value for money. Its paid plans start at $31 a month for each person, against a middle price of $29 for the category: 45 of the 78 others that charge start lower.
Could I make my own version of Comm100?
To replace Comm100 you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Comm100’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Comm100 Network Corporation's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Comm100 Network Corporation. Prices change, so check comm100.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Comm100, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/comm100
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Comm100: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/comm100
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/comm100/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Comm100, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- ProProfs Live Chat Insider's GuideLive chat with an AI agent, free for a single operator3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Comm100’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Comm100 is a trademark of its owner, and this guide is not made, paid for or approved by Comm100 Network Corporation. Prices and plans change: check comm100.com before you buy.