Alternatives · Help Desks

Tidio alternatives

Tidio compared with 10 alternatives: Crisp, Intercom, Text by LiveChat, tawk.to, Gorgias and 5 more.

Tidio has a free plan. Paid plans start at $24.17 per month for 100 conversations, billed annually ($29 monthly). 4 of the 10 alternatives are free or have a free plan. 6 more offer a free trial.

10 tools · Listings checked up to Oct 17, 2026 · Where the facts come from

At a glance

Tool	Price	Free plan	Runs on
TidioThis tool	Free plan · from $24.17/mo	Yes	Web, macOS, Windows, iOS, Android
Crisp	Free plan · from $45/mo	Yes	Web, macOS, Windows, iOS, Android
Intercom	Free trial · from $29/mo	Trial only	Web, iOS, Android
Text by LiveChat	Free trial · from $19/mo	Trial only	Web, macOS, Windows, iOS, Android
tawk.to	Free plan · from $29/mo	Yes	Web, macOS, Windows, iOS, Android
Gorgias	Free trial · from $10/mo	Trial only	Web, iOS, Android
Chatbase	Free trial · from $32/mo	Trial only	Web
Chatwoot	Free plan · from $19/mo	Yes	Web, iOS, Android
Kommunicate	Free trial · from $34/mo	Trial only	Web
Re:amaze	Free trial · from $26.10/mo	Trial only	Web, iOS, Android
Smartsupp	Free plan · from $17/mo	Yes	Web, iOS, Android

Price against what you get

Tidio starts at $24.17 a month and scores 3.3 out of 4 on features, ease of use and platforms. None of the 10 alternatives on this chart both scores higher and starts lower.

Text by LiveChat, Gorgias, Chatwoot and Smartsupp start lower without scoring higher.

Features, ease of use and platforms, averaged

What paid plans start at, a month (each step along is roughly double) →

The best score at each price
Has a free plan
No free plan

The full chart of help desk and live chat tools, and the best at every price

How each one differs from Tidio

Crisp
Live chat and shared inbox priced per workspace, not per seat
Free plan · from $45/mo
- Crisp starts at $45 per workspace / month, with 4 seats. Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Crisp also covers shared inbox and help center.
- Tidio also covers help desk.
Suits: Small teams that want chat and email support at a flat monthly price
Crisp vs Tidio Crisp pricing and details
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
Free trial · from $29/mo
- Intercom starts at $29 per seat / month, billed annually ($39 billed monthly). Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio has a free plan. Intercom does not, though it has a free trial.
- Only Tidio lists macOS and Windows apps.
- Intercom also covers shared inbox, reports and help center.
Suits: Software and app companies that support customers through in-app chat
Intercom vs Tidio Intercom pricing and details
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
Free trial · from $19/mo
- Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly). Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio has a free plan. Text by LiveChat does not, though it has a free trial.
Suits: Online stores, especially on Shopify, that sell through chat
Text by LiveChat vs Tidio Text by LiveChat pricing and details
tawk.to
Free live chat, ticketing and help center, with paid add-ons
Free plan · from $29/mo
- tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on. Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- tawk.to also covers help center.
Suits: Small businesses that want website chat without paying per seat
tawk.to vs Tidio tawk.to pricing and details
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
Free trial · from $10/mo
- Gorgias starts at $10 per month for 50 tickets, billed monthly. Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio has a free plan. Gorgias does not, though it has a free trial.
- Only Tidio lists macOS and Windows apps.
- Gorgias also covers reports and help center.
Suits: Shopify and other online stores handling order questions
Gorgias vs Tidio Gorgias pricing and details
Chatbase
Build AI support agents trained on your content, priced by credits
Free trial · from $32/mo
- Chatbase starts at $32 per month for 700 message credits, billed annually ($40 billed monthly). Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio has a free plan. Chatbase does not, though it has a free trial.
- Only Tidio lists macOS, Windows, iOS and Android apps.
- Tidio also covers live chat.
Suits: Businesses adding an AI agent to their website or messaging apps
Chatbase vs Tidio Chatbase pricing and details
Chatwoot
Open-source support inbox you can self-host or use in the cloud
Free plan · from $19/mo
- Chatwoot starts at $19 per agent / month, billing term not stated. Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Only Tidio lists macOS and Windows apps.
- Chatwoot is open source and self-hostable, according to its own site.
- Chatwoot also covers shared inbox and help center.
- Tidio also covers help desk.
Suits: Teams that want to run their support inbox on their own servers
Chatwoot vs Tidio Chatwoot pricing and details
Kommunicate
AI agents for chat, email and voice with live chat hand-off
Free trial · from $34/mo
- Kommunicate starts at $34 per month for 250 conversations, billed annually ($40 billed monthly). Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio has a free plan. Kommunicate does not, though it has a free trial.
- Only Tidio lists macOS, Windows, iOS and Android apps.
Suits: Teams putting an AI agent in front of an existing help desk
Kommunicate vs Tidio Kommunicate pricing and details
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
Free trial · from $26.10/mo
- Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly). Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio has a free plan. Re:amaze does not, though it has a free trial.
- Only Tidio lists macOS and Windows apps.
- Re:amaze also covers shared inbox and help center.
Suits: Online stores on Shopify or BigCommerce
Re:amaze vs Tidio Re:amaze pricing and details
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
Free plan · from $17/mo
- Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly). Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Only Tidio lists macOS and Windows apps.
- Smartsupp also covers shared inbox.
- Tidio also covers help desk.
Suits: Small online stores, especially in Europe
Smartsupp vs Tidio Smartsupp pricing and details

Limits worth knowing in Tidio

Plans are capped by conversations a human answers: 50 a month free, 100 on Starter and up to 2,000 on Growth; above that is Plus, from $300 a month plus usage.
Lyro is free for 50 conversations once; ongoing use is an add-on from $39 a month for 50 conversations, up to $700 for 1,000, on monthly billing.
Free, Starter and Growth are limited to 10 seats; more seats need Plus.
Flows reach 100 visitors a month free; more cost from $29 a month for 2,000 visitors on monthly billing.

Tidio pricing and details

Common questions

What are the alternatives to Tidio?

The alternatives to Tidio in this directory are Crisp, Intercom, Text by LiveChat, tawk.to, Gorgias, Chatbase, Chatwoot, Kommunicate, Re:amaze and Smartsupp. Each one has a side-by-side comparison with Tidio.

Is there a free alternative to Tidio?

Yes. Crisp, tawk.to, Chatwoot and Smartsupp have a free plan alongside paid ones.

Is there an open-source alternative to Tidio?

Chatwoot is described as open source on its own site.

When were these prices checked?

Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.