Chaport vs Tidio (2026): which should you pick?
As of Nov 13, 2026, we pick Tidio: it is second in our ranking of help desk and live chat tools, and it grades higher too, 3.2 against 2.8.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Chaport grades higher on the free plan. Tidio grades higher on value for money and ease of use. They get the same grade on features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Chaport
Live chat with a free plan, chatbots and a knowledge base
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
Which one is for you
Pick Chaport if
- Fits if you want live chat for one or two people and no bill
- Works for teams that answer chats from a phone as well as a desk
Look elsewhere if
- Tight if you stay free: 2 operators and 60 days of chat history
- Skip it if you want chatbots or a knowledge base, which need Unlimited at $99 a month
- Watch out: the page doesn't say what operators beyond the 4 on Pro cost
- Watch out: prices exclude VAT, and payment is by PayPal, Visa or MasterCard
Pick Tidio if
- Fits if you run a small Shopify or WordPress store and want chat on the site
- Works for up to 10 people sharing support, since seats aren't charged one by one
Look elsewhere if
- Pricey if you get lots of chats, as Growth climbs to $349 a month at 2,000 conversations
- Not for you if you need a help center or phone support in the same tool
- Tight if you have more than 10 agents, since more seats need Plus from $300 a month plus usage
- Watch out: Lyro's 50 free conversations come once; after that it's $39 a month for 50, up to $700 for 1,000
- Watch out: Flows reach 100 visitors a month free, and more cost from $29 a month for 2,000
How we grade them
| 2.8GPAChaportGood | 3.2GPATidioVery good | |
|---|---|---|
| Value for money | B$29 a month billed annually for 4 operators, which is under $8 a head, but the bots and teams features need $99. | AGrowth, from 250 conversations, is $49.17 a month billed yearly for the whole team, about $9.83 a head for five, just under 60% of what the cheaper quarter of help desks charges. Starter is $24.17 for 100 conversations, under $5 a head. |
| Free plan and trial | BA free plan with 2 operators, unlimited chats and websites and 60 days of history, plus a 14-day trial with no card. | CA free plan with 10 seats, live chat, ticketing and the social channels, plus a 7-day trial with no card. The cap you'll hit is 50 answered conversations a month, and Lyro's 50 free conversations come once, not monthly. |
| Features | CLive chat, Facebook, Telegram and Viber, reports and an API. Chatbots, the knowledge base and routing sit on Unlimited, and there is no ticketing. | CLive chat with a visitor list, one inbox for five channels, ticketing, the Lyro AI agent, rule-based Flows and AI reply help. But the listing has no help center or phone support, and ongoing Lyro use is an add-on from $39 a month. |
| Ease of use | CNo store rating on record. A chat widget and invitations to set up. | A4.76 from 4,767 App Store ratings, the top band for support apps. Adding the chat box to a Shopify or WordPress store is what it's built around. |
| Platforms and integrations | AWeb, Windows, Mac, iOS and Android apps, with Zapier and a REST and JavaScript API. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WordPress, Zendesk, Salesforce and Zapier, and an API. That's every device type covered. |
| Best for | live chat for a small site, free for two people | live chat for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chaport and Tidio. How we grade
Price against what you get
Chaport starts at $29 a month and scores 2.7 out of 4 on features, ease of use and platforms. Tidio starts at $24.17 a month and scores 3.3.
Tidio scores higher and starts $4.83 a month lower. Of the other help desk and live chat tools on the chart, 3 score higher than Chaport for less, and none scores higher than Tidio for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chaport also covers shared inbox, help center and chatbots.
- Tidio also covers help desk and AI support agent.
At a glance
| Chaport | Tidio | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $29 per month, billed annually ($39 billed monthly), with 4 operators | $24.17 per month for 100 conversations, billed annually ($29 monthly) |
| Free plan | 2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization. | 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month. |
| Free trial | 14-day free trial of the Unlimited plan, no card required; the account then drops to Free | 7-day free trial of all plans and add-ons, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Chaport Inc. | Tidio LLC |
| Price read from | chaport.com | tidio.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Chaport
- The Free plan keeps chat history for 60 days and allows 2 operators; Pro includes 4 operators.
- Chatbots, the knowledge base, teams and assignment rules need Unlimited at $99 a month billed annually.
- Prices exclude VAT, which may be added depending on location; payment is by PayPal, Visa or MasterCard.
- The pricing page does not say what operators beyond the 4 on Pro cost.
Tidio
- Plans are capped by conversations a human answers: 50 a month free, 100 on Starter and up to 2,000 on Growth; above that is Plus, from $300 a month plus usage.
- Lyro is free for 50 conversations once; ongoing use is an add-on from $39 a month for 50 conversations, up to $700 for 1,000, on monthly billing.
- Free, Starter and Growth are limited to 10 seats; more seats need Plus.
- Flows reach 100 visitors a month free; more cost from $29 a month for 2,000 visitors on monthly billing.
Key features
Chaport
- Website live chat
- A chat widget with auto-invitations and pre-chat forms (from Pro), offline messages and an autoresponder for when operators are away.
- Facebook, Telegram and Viber
- Messages from these apps arrive in the same inbox as web chats. The Pro plan lists email and messenger integration.
- Chatbots and knowledge base
- The Unlimited plan adds chatbots and a knowledge base with an FAQ bot.
- Routing and teams
- Unlimited adds teams, assignment rules by visitor info or message text, and shared saved replies; automatic assignment shares chats among online operators.
- Reports
- Pro tracks served and missed chats by operator; Unlimited adds reports on chatbots, ratings, response times and working hours.
- Apps and API
- Desktop apps for Windows and Mac, mobile apps for Android and iOS, a REST and JavaScript API from Pro, and Zapier on Unlimited.
Tidio
- Live chat widget
- A chat box for websites and stores, with a list of visitors on the site right now, operating hours and live video calls.
- One inbox for every channel
- Chat, email, Instagram, Messenger and WhatsApp conversations arrive in a single inbox, with a ticketing system for issues that need follow-up.
- Lyro AI Agent
- Answers questions from your FAQ and website content and hands off to a person. It can also be bought alone and added to Zendesk or Salesforce.
- Flows
- Rule-based chat automations built in a visual editor from sales and FAQ templates, such as quote requests or capturing missed conversations.
- AI reply help
- An AI reply assistant and Copilot help agents write answers; Premium adds Advanced Copilot, AI insights and CSAT.
- Apps on every platform
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
Chaport
Free$0
2 operators, unlimited chats and websites, 60-day chat history and apps for web, desktop and mobile.
Pro$29
per month for 4 operators, billed annually ($39 billed monthly)
Unlimited chat history, auto-invitations, a pre-chat form, saved replies, an autoresponder, email and messenger integration, detailed reports and the REST and JavaScript API.
Unlimited$99
per month, unlimited operators, billed annually ($129 monthly)
Adds chatbots, a knowledge base and FAQ bot, teams, assignment rules, custom fields, chat ratings, advanced and on-demand reports and Zapier.
Tidio
Free$0
50 billable conversations a month and 10 seats, with live chat, ticketing, social channels and 50 Lyro AI conversations for the life of the account.
Starter$24.17
per month for 100 conversations, billed annually ($29 monthly)
100 billable conversations a month and 10 seats, adding a live visitors list, operating hours and basic analytics.
Growth$49.17
per month from 250 conversations, billed annually ($59 monthly)
Adds advanced analytics, permissions, auto-assignment and macros. The price rises with volume, to $349 a month at 2,000 conversations on monthly billing.
Plus$300
per month, plus usage for AI and human conversations
Custom limits and seat counts, departments, several projects, custom branding, ticketing automations, OpenAPI and a success manager. Sold through sales.
PremiumCustom
From 3,000 Lyro conversations with a guaranteed 50% resolution rate, pay-per-resolution billing, a mobile SDK, SSO and Lyro run as a managed service.
Ways to pay less
Chaport
- Annual discount
25% off with annual billing
The pricing page states a 25% discount on annual subscriptions: Pro is $29 a month against $39, and Unlimited $99 against $129.
Tidio
- Annual discount
Two months free with annual billing
Tidio's pricing page gives two months free on annual billing: Starter works out to $24.17 a month billed annually against $29 billed monthly.
Common questions
Which is cheaper, Chaport or Tidio?
As of Nov 12, 2026, Tidio is cheaper to start with: $24.17 a month, against $29 a month for Chaport. Chaport starts at $29 per month, billed annually ($39 billed monthly), with 4 operators, and Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
Which has a free plan, Chaport or Tidio?
As of Nov 12, 2026, both Chaport and Tidio have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.