Chaport vs Olark (2026): which should you pick?
As of Nov 12, 2026, Chaport grades higher than Olark: 2.8 against 2.2 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Chaport grades higher on value for money, the free plan and platforms. They get the same grade on features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Chaport
Live chat with a free plan, chatbots and a knowledge base
Olark
Live chat for websites, with an optional flat-fee AI agent
Which one is for you
Pick Chaport if
- Fits if you want live chat for one or two people and no bill
- Works for teams that answer chats from a phone as well as a desk
Look elsewhere if
- Tight if you stay free: 2 operators and 60 days of chat history
- Skip it if you want chatbots or a knowledge base, which need Unlimited at $99 a month
- Watch out: the page doesn't say what operators beyond the 4 on Pro cost
- Watch out: prices exclude VAT, and payment is by PayPal, Visa or MasterCard
Pick Olark if
- Fits if you want live chat answered by people, priced per seat
- Works for a site that wants an AI agent with unlimited conversations at a flat fee
Look elsewhere if
- Skip it if you need ticketing or a help center, as the pages show neither
- Pricey if you add the AI agent, which starts at $400 a month billed annually
- Watch out: the page doesn't say whether the $29 seat price is monthly or annual
- Watch out: SSO, regional routing and custom SLAs are only in the sales-only Custom package
How we grade them
| 2.8GPAChaportGood | 2.2GPAOlarkFair | |
|---|---|---|
| Value for money | B$29 a month billed annually for 4 operators, which is under $8 a head, but the bots and teams features need $99. | C$29 per agent a month is the middle of the category. The AI agent package is $400 a month billed annually, about 14 times that. |
| Free plan and trial | BA free plan with 2 operators, unlimited chats and websites and 60 days of history, plus a 14-day trial with no card. | CA 14-day trial of Live Chat with no credit card. There is no free plan. |
| Features | CLive chat, Facebook, Telegram and Viber, reports and an API. Chatbots, the knowledge base and routing sit on Unlimited, and there is no ticketing. | CLive chat with human agents, and an AI agent as a separate package. It does the chat job fully, but it is a smaller job: the pages show no ticketing or help center. |
| Ease of use | CNo store rating on record. A chat widget and invitations to set up. | CNo store rating on record, and the chat widget and AI answers need setting up. |
| Platforms and integrations | AWeb, Windows, Mac, iOS and Android apps, with Zapier and a REST and JavaScript API. | BWeb plus iPhone and Android apps, and 8 listed integrations. No desktop app on record. |
| Best for | live chat for a small site, free for two people | plain live chat on a website |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chaport and Olark. How we grade
Price against what you get
Chaport starts at $29 a month and scores 2.7 out of 4 on features, ease of use and platforms. Olark starts at $29 a month for each person and scores 2.3.
Chaport scores higher for the same starting price. Of the other help desk and live chat tools on the chart, 3 score higher than Chaport for less, and 16 score higher than Olark for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chaport also covers shared inbox and help center.
- Olark also covers AI support agent, sMS marketing and whatsApp messaging.
At a glance
| Chaport | Olark | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $29 per month, billed annually ($39 billed monthly), with 4 operators | $29 per agent / month |
| Free plan | 2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization. | None |
| Free trial | 14-day free trial of the Unlimited plan, no card required; the account then drops to Free | 14-day free trial for Live Chat, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Chaport Inc. | Olark |
| Price read from | chaport.com | olark.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Chaport
- The Free plan keeps chat history for 60 days and allows 2 operators; Pro includes 4 operators.
- Chatbots, the knowledge base, teams and assignment rules need Unlimited at $99 a month billed annually.
- Prices exclude VAT, which may be added depending on location; payment is by PayPal, Visa or MasterCard.
- The pricing page does not say what operators beyond the 4 on Pro cost.
Olark
- The AI agent starts at $400 a month, billed annually, which is far above the $29 live chat seat price.
- The pricing page does not say whether the $29 seat price is monthly or annual billing.
- Olark is a chat product; the pages here show no full ticketing or help center product.
- SSO, regional routing and custom SLAs are only in the sales-only Custom package.
Key features
Chaport
- Website live chat
- A chat widget with auto-invitations and pre-chat forms (from Pro), offline messages and an autoresponder for when operators are away.
- Facebook, Telegram and Viber
- Messages from these apps arrive in the same inbox as web chats. The Pro plan lists email and messenger integration.
- Chatbots and knowledge base
- The Unlimited plan adds chatbots and a knowledge base with an FAQ bot.
- Routing and teams
- Unlimited adds teams, assignment rules by visitor info or message text, and shared saved replies; automatic assignment shares chats among online operators.
- Reports
- Pro tracks served and missed chats by operator; Unlimited adds reports on chatbots, ratings, response times and working hours.
- Apps and API
- Desktop apps for Windows and Mac, mobile apps for Android and iOS, a REST and JavaScript API from Pro, and Zapier on Unlimited.
Olark
- AI website agent
- The agent answers visitor questions from your site content, keeps its knowledge in step with the site, and qualifies leads. The in-app name for it is AI Assistant.
- Human live chat
- Chat between visitors and your agents, with live handoff from the AI to a person in the same conversation thread.
- Proactive engagement
- Chats can be triggered by visitor behavior such as UTM source, return visits and time on page.
- Lead capture
- Buttons, in-chat contact forms and booking links appear when the agent decides they help.
- Assistant split tests
- Traffic can be split between two assistant configurations to compare tone, openers and qualification approach.
- Channels and customization
- The features page lists WhatsApp and SMS, and chatbox colors and position can be matched to the site.
Plans
Chaport
Free$0
2 operators, unlimited chats and websites, 60-day chat history and apps for web, desktop and mobile.
Pro$29
per month for 4 operators, billed annually ($39 billed monthly)
Unlimited chat history, auto-invitations, a pre-chat form, saved replies, an autoresponder, email and messenger integration, detailed reports and the REST and JavaScript API.
Unlimited$99
per month, unlimited operators, billed annually ($129 monthly)
Adds chatbots, a knowledge base and FAQ bot, teams, assignment rules, custom fields, chat ratings, advanced and on-demand reports and Zapier.
Olark
Live Chat$29
per agent / month, billing basis not shown
Full-featured live chat with human agents and no AI. The AI agent can be added later without reinstalling.
Standard AI Website Agent$400
per month, billed annually ($4,800 a year)
Unlimited AI conversations with no overages, lead capture and qualification, proactive engagement and one human agent seat. Extra human seats are $29 per agent a month.
CustomCustom
For power users and enterprise: regional routing, multiple teams, custom workflows and SLAs, and SSO. Sold through sales.
Ways to pay less
Chaport
- Annual discount
25% off with annual billing
The pricing page states a 25% discount on annual subscriptions: Pro is $29 a month against $39, and Unlimited $99 against $129.
Olark
No public discounts listed.
Common questions
Which is cheaper, Chaport or Olark?
As of Nov 12, 2026, Chaport starts at $29 per month, billed annually ($39 billed monthly), with 4 operators, and Olark starts at $29 per agent / month. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Chaport or Olark?
As of Nov 12, 2026, only Chaport has a free plan. Olark does not, though it has a free trial.
Which platforms do Chaport and Olark run on?
As of Nov 12, 2026, only Chaport lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.