Chaport vs Crisp (2026): which should you pick?
As of Nov 12, 2026, Chaport grades higher than Crisp: 2.8 against 2.6 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Chaport grades higher on value for money and the free plan. Crisp grades higher on features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Chaport
Live chat with a free plan, chatbots and a knowledge base
Crisp
Live chat and shared inbox priced per workspace, not per seat
Which one is for you
Pick Chaport if
- Fits if you want live chat for one or two people and no bill
- Works for teams that answer chats from a phone as well as a desk
Look elsewhere if
- Tight if you stay free: 2 operators and 60 days of chat history
- Skip it if you want chatbots or a knowledge base, which need Unlimited at $99 a month
- Watch out: the page doesn't say what operators beyond the 4 on Pro cost
- Watch out: prices exclude VAT, and payment is by PayPal, Visa or MasterCard
Pick Crisp if
- Fits if you want one flat monthly price instead of per-conversation billing
- Works for a team of up to 4 on a Shopify, WooCommerce or WordPress store that mostly needs chat and email
Look elsewhere if
- Pricey if you're on your own, since the first paid plan is $45 a month
- Pricey if you need WhatsApp, Instagram or a help center, as they start on Essentials at $95 a month
- Tight if you lean on the AI agent, as Mini's $5 of credits covers around 90 conversations and top-up prices aren't listed
- Tight if you stay free: 2 seats, chat and a contact form only, 100 customer profiles and no AI
- Watch out: ticketing needs Plus at $295, and a workspace connects one account per messaging channel
How we grade them
| 2.8GPAChaportGood | 2.6GPACrispGood | |
|---|---|---|
| Value for money | B$29 a month billed annually for 4 operators, which is under $8 a head, but the bots and teams features need $99. | CMini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start. |
| Free plan and trial | BA free plan with 2 operators, unlimited chats and websites and 60 days of history, plus a 14-day trial with no card. | CA free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI. |
| Features | CLive chat, Facebook, Telegram and Viber, reports and an API. Chatbots, the knowledge base and routing sit on Unlimited, and there is no ticketing. | BChat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus. |
| Ease of use | CNo store rating on record. A chat widget and invitations to set up. | C4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up. |
| Platforms and integrations | AWeb, Windows, Mac, iOS and Android apps, with Zapier and a REST and JavaScript API. | AWeb, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered. |
| Best for | live chat for a small site, free for two people | flat-priced chat and inbox for small teams |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chaport and Crisp. How we grade
Price against what you get
Chaport starts at $29 a month and scores 2.7 out of 4 on features, ease of use and platforms. Crisp starts at $45 a month and scores 3.0.
Crisp scores higher, and starts $16 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 3 score higher than Chaport for less, and 2 score higher than Crisp for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chaport also covers chatbots.
- Crisp also covers AI support agent.
At a glance
| Chaport | Crisp | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $29 per month, billed annually ($39 billed monthly), with 4 operators | $45 per workspace / month, with 4 seats |
| Free plan | 2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization. | 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits. |
| Free trial | 14-day free trial of the Unlimited plan, no card required; the account then drops to Free | 14-day free trial of any plan |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Chaport Inc. | Crisp IM SAS |
| Price read from | chaport.com | crisp.chat |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Chaport
- The Free plan keeps chat history for 60 days and allows 2 operators; Pro includes 4 operators.
- Chatbots, the knowledge base, teams and assignment rules need Unlimited at $99 a month billed annually.
- Prices exclude VAT, which may be added depending on location; payment is by PayPal, Visa or MasterCard.
- The pricing page does not say what operators beyond the 4 on Pro cost.
Crisp
- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.
Key features
Chaport
- Website live chat
- A chat widget with auto-invitations and pre-chat forms (from Pro), offline messages and an autoresponder for when operators are away.
- Facebook, Telegram and Viber
- Messages from these apps arrive in the same inbox as web chats. The Pro plan lists email and messenger integration.
- Chatbots and knowledge base
- The Unlimited plan adds chatbots and a knowledge base with an FAQ bot.
- Routing and teams
- Unlimited adds teams, assignment rules by visitor info or message text, and shared saved replies; automatic assignment shares chats among online operators.
- Reports
- Pro tracks served and missed chats by operator; Unlimited adds reports on chatbots, ratings, response times and working hours.
- Apps and API
- Desktop apps for Windows and Mac, mobile apps for Android and iOS, a REST and JavaScript API from Pro, and Zapier on Unlimited.
Crisp
- Chat widget
- A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- Shared inbox for every channel
- Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- Hugo AI agent
- An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- Chatbot and workflow builder
- A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- Help center
- A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- Unlimited conversations
- Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.
Plans
Chaport
Free$0
2 operators, unlimited chats and websites, 60-day chat history and apps for web, desktop and mobile.
Pro$29
per month for 4 operators, billed annually ($39 billed monthly)
Unlimited chat history, auto-invitations, a pre-chat form, saved replies, an autoresponder, email and messenger integration, detailed reports and the REST and JavaScript API.
Unlimited$99
per month, unlimited operators, billed annually ($129 monthly)
Adds chatbots, a knowledge base and FAQ bot, teams, assignment rules, custom fields, chat ratings, advanced and on-demand reports and Zapier.
Crisp
Free$0
2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI.
Mini$45
per workspace / month, with 4 seats
Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations.
Essentials$95
per workspace / month, with 10 seats
Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450).
Plus$295
per workspace / month for 20 seats, plus $10 per extra agent
Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations.
EnterpriseCustom
A custom plan arranged with Crisp for larger needs.
Ways to pay less
Chaport
- Annual discount
25% off with annual billing
The pricing page states a 25% discount on annual subscriptions: Pro is $29 a month against $39, and Unlimited $99 against $129.
Crisp
- Nonprofit
50% off for nonprofits
Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat.
- Education
50% off for students
Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
- Other savings
20% off extra workspaces
Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat.
Common questions
Which is cheaper, Chaport or Crisp?
As of Nov 12, 2026, Chaport is cheaper to start with: $29 a month, against $45 a month for Crisp. Chaport starts at $29 per month, billed annually ($39 billed monthly), with 4 operators, and Crisp starts at $45 per workspace / month, with 4 seats.
Which has a free plan, Chaport or Crisp?
As of Nov 12, 2026, both Chaport and Crisp have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.