Chaport vs tawk.to (2026): which should you pick?
As of Nov 13, 2026, we pick tawk.to: it is third in our ranking of help desk and live chat tools, and it grades higher too, 3.0 against 2.8.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Chaport grades higher on platforms. tawk.to grades higher on value for money and the free plan. They get the same grade on features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Chaport
Live chat with a free plan, chatbots and a knowledge base
tawk.to
Free live chat, ticketing and help center, with paid add-ons
Which one is for you
Pick Chaport if
- Fits if you want live chat for one or two people and no bill
- Works for teams that answer chats from a phone as well as a desk
Look elsewhere if
- Tight if you stay free: 2 operators and 60 days of chat history
- Skip it if you want chatbots or a knowledge base, which need Unlimited at $99 a month
- Watch out: the page doesn't say what operators beyond the 4 on Pro cost
- Watch out: prices exclude VAT, and payment is by PayPal, Visa or MasterCard
Pick tawk.to if
- Fits if you want chat on your site and don't want to pay per seat
- Works for anyone who'd rather hire someone to answer chats, at $1 an hour
Look elsewhere if
- Skip it if the "Powered by tawk.to" badge bothers you, as removing it costs $29 a month per site
- Watch out: AI Assist is free only for limited volume; paid plans start at $29 a month
- Not for you if you need phone support, as voice agents (from $49 a month plus usage) were still waitlist-only
- Too light for teams that need lots of integrations, with only Shopify and WordPress listed and no API
How we grade them
| 2.8GPAChaportGood | 3.0GPAtawk.toVery good | |
|---|---|---|
| Value for money | B$29 a month billed annually for 4 operators, which is under $8 a head, but the bots and teams features need $99. | AThe whole platform is free, chat, inbox, tickets, help center and CRM, with no seat charges, which is free and substantial. You'd pay only for add-ons: $29 a month for the AI agent or for removing the badge. |
| Free plan and trial | BA free plan with 2 operators, unlimited chats and websites and 60 days of history, plus a 14-day trial with no card. | AFree outright for every seat, with no cap on chats in the listing. The catch is the "Powered by tawk.to" badge on your widget, chat page and help center, which costs $29 a month per site to remove. |
| Features | CLive chat, Facebook, Telegram and Viber, reports and an API. Chatbots, the knowledge base and routing sit on Unlimited, and there is no ticketing. | CWebsite chat, chat pages for businesses without a site, an inbox for chat, email and forms, tickets, a help center, a CRM, and people you can hire to answer for $1 an hour. The gap: no phone, as voice agents were still waitlist-only. |
| Ease of use | CNo store rating on record. A chat widget and invitations to set up. | CNo store rating on record. It's free to start, but you still paste the chat box into your site, set up the help center and, if you want it, teach the AI agent. |
| Platforms and integrations | AWeb, Windows, Mac, iOS and Android apps, with Zapier and a REST and JavaScript API. | BWeb, Windows, Mac, iPhone and Android apps, so every device is covered. What keeps it off an A is the connections: the listing names just Shopify and WordPress, and no API. |
| Best for | live chat for a small site, free for two people | free website chat for any size of team |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chaport and tawk.to. How we grade
Price against what you get
Chaport starts at $29 a month and scores 2.7 out of 4 on features, ease of use and platforms. tawk.to starts at $29 a month and scores 2.3.
Chaport scores higher for the same starting price. Of the other help desk and live chat tools on the chart, 3 score higher than Chaport for less, and 16 score higher than tawk.to for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chaport also covers shared inbox and chatbots.
- tawk.to also covers help desk and AI support agent.
At a glance
| Chaport | tawk.to | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $29 per month, billed annually ($39 billed monthly), with 4 operators | $29 per month for the AI Assist or Whitelabel add-on |
| Free plan | 2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization. | The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee. |
| Free trial | 14-day free trial of the Unlimited plan, no card required; the account then drops to Free | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Chaport Inc. | tawk.to |
| Price read from | chaport.com | tawk.to |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Chaport
- The Free plan keeps chat history for 60 days and allows 2 operators; Pro includes 4 operators.
- Chatbots, the knowledge base, teams and assignment rules need Unlimited at $99 a month billed annually.
- Prices exclude VAT, which may be added depending on location; payment is by PayPal, Visa or MasterCard.
- The pricing page does not say what operators beyond the 4 on Pro cost.
tawk.to
- Removing the "Powered by tawk.to" badge from the widget, chat page and knowledge base costs $29 a month per property.
- AI Assist is free only for limited volume; paid plans start at $29 a month.
- Hired chat agents cost $1 an hour and dedicated virtual assistants from $7 an hour.
- Voice Agents (from $49 a month plus usage) and Data Enrichment (from $59 a month) were waitlist-only when read.
Key features
Chaport
- Website live chat
- A chat widget with auto-invitations and pre-chat forms (from Pro), offline messages and an autoresponder for when operators are away.
- Facebook, Telegram and Viber
- Messages from these apps arrive in the same inbox as web chats. The Pro plan lists email and messenger integration.
- Chatbots and knowledge base
- The Unlimited plan adds chatbots and a knowledge base with an FAQ bot.
- Routing and teams
- Unlimited adds teams, assignment rules by visitor info or message text, and shared saved replies; automatic assignment shares chats among online operators.
- Reports
- Pro tracks served and missed chats by operator; Unlimited adds reports on chatbots, ratings, response times and working hours.
- Apps and API
- Desktop apps for Windows and Mac, mobile apps for Android and iOS, a REST and JavaScript API from Pro, and Zapier on Unlimited.
tawk.to
- Live chat widget
- A chat box for websites that can be styled to match a brand, plus chat pages that turn a link into a conversation for businesses without a site.
- Inbox and ticketing
- Chat, email, form and messaging conversations arrive in one dashboard, with free ticketing for issues that need follow-up.
- Knowledge base
- A free hosted help center where customers can look up answers, which the AI Assist add-on also draws on.
- AI Assist
- AI agents and workflows that answer routine questions and hand off to a person with the conversation's history attached.
- Hired chat agents
- Trained human agents who answer chats on your behalf around the clock for $1 an hour, offered as a paid service.
- CRM and pipeline
- Contact records built from conversations, segments and tags, a deal pipeline and booking activities in the same dashboard.
Plans
Chaport
Free$0
2 operators, unlimited chats and websites, 60-day chat history and apps for web, desktop and mobile.
Pro$29
per month for 4 operators, billed annually ($39 billed monthly)
Unlimited chat history, auto-invitations, a pre-chat form, saved replies, an autoresponder, email and messenger integration, detailed reports and the REST and JavaScript API.
Unlimited$99
per month, unlimited operators, billed annually ($129 monthly)
Adds chatbots, a knowledge base and FAQ bot, teams, assignment rules, custom fields, chat ratings, advanced and on-demand reports and Zapier.
tawk.to
Free$0
Live chat widget, shared inbox, ticketing, a hosted knowledge base, chat pages and contacts, with the tawk.to badge shown. AI Assist has a free tier for limited volume.
AI Assist$29
per month and up
Add-on: AI agents that answer from your knowledge base and AI workflows that route and follow up, handing off to a person when needed.
Whitelabel$29
per property / month
Add-on: removes the tawk.to badge and puts the chat page, knowledge base and ticketing emails on your own domain and address.
Ways to pay less
Chaport
- Annual discount
25% off with annual billing
The pricing page states a 25% discount on annual subscriptions: Pro is $29 a month against $39, and Unlimited $99 against $129.
tawk.to
No public discounts listed.
Common questions
Which is cheaper, Chaport or tawk.to?
As of Nov 12, 2026, they start at the same price. Chaport starts at $29 per month, billed annually ($39 billed monthly), with 4 operators, and tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on.
Which has a free plan, Chaport or tawk.to?
As of Nov 12, 2026, both Chaport and tawk.to have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.