Chaport vs Text by LiveChat (2026): which should you pick?
As of Nov 12, 2026, Chaport grades higher than Text by LiveChat: 2.8 against 2.4 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Chaport grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Chaport
Live chat with a free plan, chatbots and a knowledge base
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
Which one is for you
Pick Chaport if
- Fits if you want live chat for one or two people and no bill
- Works for teams that answer chats from a phone as well as a desk
Look elsewhere if
- Tight if you stay free: 2 operators and 60 days of chat history
- Skip it if you want chatbots or a knowledge base, which need Unlimited at $99 a month
- Watch out: the page doesn't say what operators beyond the 4 on Pro cost
- Watch out: prices exclude VAT, and payment is by PayPal, Visa or MasterCard
Pick Text by LiveChat if
- Fits if you sell online and want chat that shows what a shopper has in their cart
- Works for teams who answer from desktops as well as phones
Look elsewhere if
- Pricey if you need unlimited chat history or multilingual chat, as both wait on Growth at $79 a user
- Not for you if you want a help center or phone support in the same tool
- Tight if your AI agent gets busy, since Essential has 10 resolutions a month and 50 more cost $49.50
- Watch out: Essential gives 5 AI reply suggestions per user a month, tracks 50 live visitors and allows 3 campaigns
- Skip it if you're on an older LiveChat plan and want Text features, as they aren't part of those plans
How we grade them
| 2.8GPAChaportGood | 2.4GPAText by LiveChatFair | |
|---|---|---|
| Value for money | B$29 a month billed annually for 4 operators, which is under $8 a head, but the bots and teams features need $99. | CEssential is $19 a user a month billed yearly ($25 monthly), between the cheaper quarter and the middle of help desks. It already has chat, tickets and an AI agent, but only 10 AI resolutions a month, and the next plan, Growth, is $79 a user. |
| Free plan and trial | BA free plan with 2 operators, unlimited chats and websites and 60 days of history, plus a 14-day trial with no card. | CA 14-day free trial of Essential or Growth with no card needed. There's no free plan, and once it ends every person who answers chats or tickets needs a paid seat. |
| Features | CLive chat, Facebook, Telegram and Viber, reports and an API. Chatbots, the knowledge base and routing sit on Unlimited, and there is no ticketing. | CWebsite chat that shows who's browsing and what's in their cart, one inbox for chat, WhatsApp, Messenger, SMS and email, tickets, an AI agent and reply help. The gaps: no help center or phone channel on the listing, and Essential keeps 60 days of history. |
| Ease of use | CNo store rating on record. A chat widget and invitations to set up. | CNo store rating on record. You add the chat box to your site, connect each channel and point the AI agent at your knowledge sources before it does much on its own. |
| Platforms and integrations | AWeb, Windows, Mac, iOS and Android apps, with Zapier and a REST and JavaScript API. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Instagram and Klaviyo, and an API. Every device type is covered. |
| Best for | live chat for a small site, free for two people | website chat with an AI agent included |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chaport and Text by LiveChat. How we grade
Price against what you get
Chaport starts at $29 a month and scores 2.7 out of 4 on features, ease of use and platforms. Text by LiveChat starts at $19 a month for each person and scores 2.7.
They score the same, and Text by LiveChat starts $10 a month lower. Of the other help desk and live chat tools on the chart, 3 score higher than Chaport for less, and 1 scores higher than Text by LiveChat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chaport also covers shared inbox, help center and chatbots.
- Text by LiveChat also covers help desk and AI support agent.
At a glance
| Chaport | Text by LiveChat | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $29 per month, billed annually ($39 billed monthly), with 4 operators | $19 per user / month, billed annually ($25 billed monthly) |
| Free plan | 2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization. | None |
| Free trial | 14-day free trial of the Unlimited plan, no card required; the account then drops to Free | 14-day free trial of Essential or Growth, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Chaport Inc. | Text, Inc. |
| Price read from | chaport.com | livechat.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Chaport
- The Free plan keeps chat history for 60 days and allows 2 operators; Pro includes 4 operators.
- Chatbots, the knowledge base, teams and assignment rules need Unlimited at $99 a month billed annually.
- Prices exclude VAT, which may be added depending on location; payment is by PayPal, Visa or MasterCard.
- The pricing page does not say what operators beyond the 4 on Pro cost.
Text by LiveChat
- New sign-ups now get Text plans; the older LiveChat plans stay only for existing customers, and Text features are not part of them.
- AI resolutions beyond the monthly allowance (10 on Essential, 200 on Growth) cost $49.50 per pack of 50.
- There is no free plan, and every person who answers chats or tickets needs a paid seat.
- Essential keeps chat and file history for 60 days and tracks 50 live visitors; unlimited history and multilingual chat need Growth.
Key features
Chaport
- Website live chat
- A chat widget with auto-invitations and pre-chat forms (from Pro), offline messages and an autoresponder for when operators are away.
- Facebook, Telegram and Viber
- Messages from these apps arrive in the same inbox as web chats. The Pro plan lists email and messenger integration.
- Chatbots and knowledge base
- The Unlimited plan adds chatbots and a knowledge base with an FAQ bot.
- Routing and teams
- Unlimited adds teams, assignment rules by visitor info or message text, and shared saved replies; automatic assignment shares chats among online operators.
- Reports
- Pro tracks served and missed chats by operator; Unlimited adds reports on chatbots, ratings, response times and working hours.
- Apps and API
- Desktop apps for Windows and Mac, mobile apps for Android and iOS, a REST and JavaScript API from Pro, and Zapier on Unlimited.
Text by LiveChat
- Website chat with visitor tracking
- A chat widget for websites and stores that shows who is browsing, which pages they view and, for Shopify stores, what is in their cart.
- One inbox for several channels
- Website chat, WhatsApp, Messenger, SMS through Twilio and email arrive in one inbox, with a ticketing system for follow-ups, on every plan.
- AI Agent
- Answers customers from your knowledge sources and hands over to a person. Essential includes 1 agent and 10 resolutions a month, Growth 10 agents and 200.
- AI Copilot for agents
- Suggests replies and edits text for the team: 5 suggestions per user a month on Essential and 50 on Growth, which also adds chat and ticket summaries.
- Proactive campaigns
- Chat invitations and cart recovery messages shown to visitors, with sales reports tied to chats. Essential allows 3 campaigns and Growth 30.
- Apps for desktop and phone
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
Chaport
Free$0
2 operators, unlimited chats and websites, 60-day chat history and apps for web, desktop and mobile.
Pro$29
per month for 4 operators, billed annually ($39 billed monthly)
Unlimited chat history, auto-invitations, a pre-chat form, saved replies, an autoresponder, email and messenger integration, detailed reports and the REST and JavaScript API.
Unlimited$99
per month, unlimited operators, billed annually ($129 monthly)
Adds chatbots, a knowledge base and FAQ bot, teams, assignment rules, custom fields, chat ratings, advanced and on-demand reports and Zapier.
Text by LiveChat
Essential$19
per user / month, billed annually ($25 billed monthly)
Chat, inbox and ticketing, 1 AI Agent with 10 AI resolutions a month, 50 live visitors tracked, 3 proactive campaigns and 60 days of chat history.
Growth$79
per user / month, billed annually ($99 billed monthly)
Adds 10 AI Agents and 200 AI resolutions a month, chat supervision, shared canned replies, unlimited history, 400 live visitors and team reports.
EnterpriseCustom
Custom AI agents built for you, flexible usage limits, a white-label widget, SSO and audit logs, SLAs and a dedicated account team. Sold through sales.
Ways to pay less
Chaport
- Annual discount
25% off with annual billing
The pricing page states a 25% discount on annual subscriptions: Pro is $29 a month against $39, and Unlimited $99 against $129.
Text by LiveChat
- Annual discount
About 20% to 24% off with annual billing
The pricing page puts the annual saving at about 24% on Essential ($19 against $25 per user a month) and about 20% on Growth ($79 against $99).
Common questions
Which is cheaper, Chaport or Text by LiveChat?
As of Nov 12, 2026, Chaport starts at $29 per month, billed annually ($39 billed monthly), with 4 operators, and Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Chaport or Text by LiveChat?
As of Nov 12, 2026, only Chaport has a free plan. Text by LiveChat does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.