Dixa vs Zendesk (2026): which should you pick?
As of Nov 12, 2026, Zendesk grades higher than Dixa: 2.4 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Zendesk grades higher on the free plan and ease of use. They get the same grade on value for money, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Dixa
Customer service platform with phone, chat, email and an AI agent
Zendesk
Ticketing, messaging, help center and AI agents for support teams
Which one is for you
Pick Dixa if
- Fits if you run a mid-market ecommerce brand handling phone, chat and email
- Makes sense if you want AI answers billed per conversation
Look elsewhere if
- Pricey if you are small: the entry price is €49 an agent, and Professional is €139
- Watch out: Mim, the AI agent, is €0.40 a conversation on top of seats
- Watch out: Copilot is €39, Quality Assurance €29 and Advanced Insights €29 per agent a month
- Skip it if you want dollar pricing, a free plan or a trial, as none is shown
Pick Zendesk if
- Fits if your team answers email, chat and phone and wants one queue for all of it
- Works for funded startups, which can get Suite Professional free for 6 months
Look elsewhere if
- Pricey if you need live chat or a help center, as both start at $55 an agent billed yearly
- Too light for chat-first teams on the $19 plan, which covers email tickets only
- Skip it if you need a fixed bill, since AI resolutions past the allowance cost $1.50 to $2 each
- Watch out: Copilot is a $50 an agent add-on, and phone numbers and call minutes are billed on top
- Watch out: the listing doesn't say whether the trial needs a card, and Suite Enterprise is sold only through sales
How we grade them
| 1.8GPADixaWeak | 2.4GPAZendeskFair | |
|---|---|---|
| Value for money | D€49 an agent a month on Team and €139 on Professional, where IVR and skills routing sit, against a $29 middle. | DSupport Team is $19 an agent billed yearly, a little under this category's middle, but it's email tickets only. Chat, phone and a help center start on Suite Team at $55 an agent, above the dearest tenth of help desks, and extra AI resolutions are $1.50 to $2 each. |
| Free plan and trial | FNo free plan and no self-serve trial; every rollout starts with a demo. | CA 14-day free trial of Suite Professional with Copilot, which shows you the top of the range. There's no free plan, and the listing doesn't say whether the trial needs a card. Funded startups can get 6 months free. |
| Features | BAll channels, routing, knowledge base, AI agents, call recording and analytics. Nothing in the listing is missing. | BTicketing across email, chat, social and phone, AI agents on every plan, help centers in 40+ languages with forums, voice numbers in 75+ countries, an IVR and reports you ask for in plain words. The whole job is covered. |
| Ease of use | CNo store rating on record. A guided rollout with routing and phone setup. | B4.5 from 4,219 App Store ratings for the agent app. Prebuilt dashboards and pre-written replies come on every plan, but routing, triggers and automations take setting up. |
| Platforms and integrations | BWeb, with Shopify, Klaviyo, Braze, Ada and others listed. | BWeb, iPhone and Android, with WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels, and an API. No desktop app, which keeps it off an A. |
| Best for | phone, chat and email in one workspace for a mid-sized store | support teams handling email, chat and phone |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dixa and Zendesk. How we grade
Price against what you get
Dixa starts at about $54.74 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Zendesk starts at $19 a month for each person and scores 3.0.
Zendesk scores higher and starts $35.74 a month lower. Of the other help desk and live chat tools on the chart, 4 score higher than Dixa for less, and 1 scores higher than Zendesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dixa also covers workflow automation, business phone line and whatsApp messaging.
- Zendesk also covers reports and help center.
At a glance
| Dixa | Zendesk | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | €49 per agent / month, billed annually | $19 per agent / month, billed annually ($25 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | 14-day free trial of Suite Professional with the Copilot add-on |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Dixa | Zendesk, Inc. |
| Price read from | dixa.com | zendesk.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Dixa
- Prices are listed in euros; no US dollar list price was shown on the pricing page.
- No free plan and no self-serve trial: the pricing page says every rollout is guided and starts with a demo, and it is aimed at mid-market teams.
- Mim, the AI agent, is billed per conversation at €0.40 on top of seat fees, per the pricing page's FAQ.
- Copilot (€39 per agent / month), Quality Assurance (€29) and Advanced Insights (€29) are add-ons, and voice transcription is €0.01 per minute.
Zendesk
- Support Team covers email ticketing only; live chat, voice and a help center start at Suite Team, $55 per agent / month billed annually.
- AI resolutions beyond the included allowance cost $1.50 each on a committed volume or $2.00 each pay-as-you-go.
- Copilot, which adds Auto Assist and suggested first replies, is an add-on at $50 per agent / month billed annually.
- Phone numbers and call minutes are billed as add-ons, and Suite Enterprise is sold only through the sales team.
Key features
Dixa
- One workspace for every channel
- Phone, email, chat, WhatsApp, Instagram, Facebook Messenger, SMS and contact forms feed a single agent screen with each customer's history.
- Routing and automation
- Conversations are routed by skill, language or priority, with a visual builder for rules. Skills-based routing and advanced automations sit on the Professional plan.
- Mim AI agent
- Mim answers routine questions on chat, email and messaging from the knowledge base and hands harder ones to a person with context. A voice version is in beta.
- Phone features
- Call recording and voicemail are on every plan. IVR and customer callback need Professional.
- Quality scoring and analytics
- Real-time dashboards come with every plan. Scorecard-based quality review and AI-powered advanced insights are paid add-ons.
- Copilot for agents
- An add-on that suggests replies, fixes spelling, translates and summarizes conversations inside the agent workspace.
Zendesk
- Ticketing across channels
- Email, messaging, phone and social conversations land in one ticket queue, with routing, pre-written responses, triggers and automations.
- AI agents billed per resolution
- AI agents answer email on every plan and chat wherever messaging is on. Each agent seat includes 5 automated resolutions a month (10 on Suite Professional).
- Messaging and live chat
- Suite plans add chat for websites and apps plus WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels.
- Help center
- Suite Team includes one help center in one language. Suite Professional allows up to 5 help centers in 40+ languages, plus community forums.
- Voice
- Phone support in the browser with toll-free or local numbers from 75+ countries. Suite Professional adds an IVR phone tree.
- Reporting
- Prebuilt analytics dashboards on every plan. Suite Professional adds Quick Reports, which builds reports from questions typed in plain language.
Plans
Dixa
Team€49
per agent / month, billed annually
All channels (phone, email, forms, chat, social), knowledge base, AI agents for chat, email and voice, intelligent routing, real-time analytics and call recording.
Professional€139
per agent / month, billed annually
Adds IVR, customer callback, SLA alerts, routing with external data, skills-based routing, advanced automations, sandbox access and third-party AI agents.
EnterpriseCustom
Adds single sign-on, advanced intent detection, advanced insights, custom agent roles, auto redaction, multiple organizations and higher API limits. Priced to volume and setup.
Zendesk
Support Team$19
per agent / month, billed annually ($25 billed monthly)
Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.
Suite Team$55
per agent / month, billed annually ($69 billed monthly)
Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
Suite Professional$115
per agent / month, billed annually ($149 billed monthly)
Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.
Suite Enterprise + CopilotCustom
Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. Sold through sales.
Ways to pay less
Dixa
No public discounts listed.
Zendesk
- Annual discount
About 20% off with annual billing
Zendesk's pricing page marks annual billing as 20% off: Suite Team is $55 per agent a month billed yearly against $69 billed monthly.
- Startups
Startups: 6 months free, up to 2 years via partners
Funded startups up to Series B and under 10 years old get Suite Professional and Copilot free for 6 months, or 1 to 2 years through VC partners, for up to 50 agents.
Common questions
Which is cheaper, Dixa or Zendesk?
As of Nov 12, 2026, Zendesk is cheaper to start with: $19 a month for each person, against about $54.74 a month for each person for Dixa. Dixa starts at €49 per agent / month, billed annually, and Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
Which has a free plan, Dixa or Zendesk?
As of Nov 12, 2026, neither Dixa nor Zendesk has a free plan. Zendesk has a free trial.
Which platforms do Dixa and Zendesk run on?
As of Nov 12, 2026, only Zendesk lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.