Dixa vs Gorgias (2026): which should you pick?
As of Nov 12, 2026, Gorgias grades higher than Dixa: 2.8 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Gorgias grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Dixa
Customer service platform with phone, chat, email and an AI agent
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
Which one is for you
Pick Dixa if
- Fits if you run a mid-market ecommerce brand handling phone, chat and email
- Makes sense if you want AI answers billed per conversation
Look elsewhere if
- Pricey if you are small: the entry price is €49 an agent, and Professional is €139
- Watch out: Mim, the AI agent, is €0.40 a conversation on top of seats
- Watch out: Copilot is €39, Quality Assurance €29 and Advanced Insights €29 per agent a month
- Skip it if you want dollar pricing, a free plan or a trial, as none is shown
Pick Gorgias if
- Fits if you run a Shopify or WooCommerce store and answer a lot of order questions
- Works for teams that would rather pay per ticket than per agent
Look elsewhere if
- Not for you if you don't sell online, since it's built around store platforms
- Pricey if you lean on the AI agent, at $0.85 to $1.00 for every automated interaction, from $30 a month for 30
- Too light for busy stores on Starter: 50 tickets, 3 seats, monthly billing only, and no Voice, SMS or AI actions
- Watch out: tickets past your plan cost $0.40 each on Starter and $36 to $40 per 100 above it
- Skip it if you're on BigCommerce or Magento and want the $10 plan: BigCommerce needs Basic at $50, Magento needs Pro at $300
How we grade them
| 1.8GPADixaWeak | 2.8GPAGorgiasGood | |
|---|---|---|
| Value for money | D€49 an agent a month on Team and €139 on Professional, where IVR and skills routing sit, against a $29 middle. | ABasic is $50 a month billed yearly for 300 tickets and any number of seats, $10 a head for a team of five, just under 60% of what the cheaper quarter of help desks charges. Starter is $10 for one person but only 50 tickets. Extra tickets are $0.40 each. |
| Free plan and trial | FNo free plan and no self-serve trial; every rollout starts with a demo. | CA free trial with no card needed, though the listing doesn't say how long it lasts. There's no free plan, and the cheapest paid one is billed monthly only. |
| Features | BAll channels, routing, knowledge base, AI agents, call recording and analytics. Nothing in the listing is missing. | BOne inbox for email, chat, social and help center requests with order details beside each ticket, an AI agent that acts on orders, voice and SMS, and reports that tie support to sales. For a store, that's the whole job. |
| Ease of use | CNo store rating on record. A guided rollout with routing and phone setup. | CNo store rating on record. You connect the store, then each channel, and decide what the AI agent is allowed to do with orders. That is a fair bit of setup before the first reply goes out. |
| Platforms and integrations | BWeb, with Shopify, Klaviyo, Braze, Ada and others listed. | BWeb, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive. No desktop app, and BigCommerce and Magento need higher plans. |
| Best for | phone, chat and email in one workspace for a mid-sized store | support desks for Shopify stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dixa and Gorgias. How we grade
Price against what you get
Dixa starts at about $54.74 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Gorgias starts at $10 a month and scores 2.7.
They score the same, and Gorgias starts $44.74 a month lower. Of the other help desk and live chat tools on the chart, 4 score higher than Dixa for less, and 1 scores higher than Gorgias for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dixa also covers workflow automation, business phone line and whatsApp messaging.
- Gorgias also covers reports and help center.
At a glance
| Dixa | Gorgias | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | €49 per agent / month, billed annually | $10 per month for 50 tickets, billed monthly |
| Free plan | None | None |
| Free trial | None listed | Free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Dixa | Gorgias Inc. |
| Price read from | dixa.com | gorgias.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Dixa
- Prices are listed in euros; no US dollar list price was shown on the pricing page.
- No free plan and no self-serve trial: the pricing page says every rollout is guided and starts with a demo, and it is aimed at mid-market teams.
- Mim, the AI agent, is billed per conversation at €0.40 on top of seat fees, per the pricing page's FAQ.
- Copilot (€39 per agent / month), Quality Assurance (€29) and Advanced Insights (€29) are add-ons, and voice transcription is €0.01 per minute.
Gorgias
- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.
Key features
Dixa
- One workspace for every channel
- Phone, email, chat, WhatsApp, Instagram, Facebook Messenger, SMS and contact forms feed a single agent screen with each customer's history.
- Routing and automation
- Conversations are routed by skill, language or priority, with a visual builder for rules. Skills-based routing and advanced automations sit on the Professional plan.
- Mim AI agent
- Mim answers routine questions on chat, email and messaging from the knowledge base and hands harder ones to a person with context. A voice version is in beta.
- Phone features
- Call recording and voicemail are on every plan. IVR and customer callback need Professional.
- Quality scoring and analytics
- Real-time dashboards come with every plan. Scorecard-based quality review and AI-powered advanced insights are paid add-ons.
- Copilot for agents
- An add-on that suggests replies, fixes spelling, translates and summarizes conversations inside the agent workspace.
Gorgias
- One inbox with order data
- Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- AI Agent
- Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- Ecommerce platform links
- Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- Help center
- A help center is one of the channels on every plan; the custom plan allows unlimited help centers.
- Voice and SMS
- Phone and text support can be added to any plan from Basic up, priced in tiers by call and text volume.
- Revenue attribution
- Pro and Advanced add reports that tie support conversations to sales, alongside the support and automation statistics on every plan.
Plans
Dixa
Team€49
per agent / month, billed annually
All channels (phone, email, forms, chat, social), knowledge base, AI agents for chat, email and voice, intelligent routing, real-time analytics and call recording.
Professional€139
per agent / month, billed annually
Adds IVR, customer callback, SLA alerts, routing with external data, skills-based routing, advanced automations, sandbox access and third-party AI agents.
EnterpriseCustom
Adds single sign-on, advanced intent detection, advanced insights, custom agent roles, auto redaction, multiple organizations and higher API limits. Priced to volume and setup.
Gorgias
Starter$10
per month for 50 tickets, billed monthly only
50 tickets a month and 3 user seats, with email, chat, social and help center channels and Shopify or WooCommerce. Extra tickets cost $0.40 each.
Basic$50
per month for 300 tickets, billed annually ($60 monthly)
300 tickets a month and 500 seats, adding BigCommerce, Voice and SMS add-ons and AI Agent actions. Extra tickets cost $40 per 100.
Pro$300
per month for 2,000 tickets, billed annually ($360 monthly)
2,000 tickets a month, adding Magento, revenue attribution and 1:1 onboarding. Extra tickets cost $36 per 100.
Advanced$750
per month for 5,000 tickets, billed annually ($900 monthly)
5,000 tickets a month with a dedicated success manager, white-glove onboarding and an SLA. Sold through a call with sales.
Custom planCustom
For more than 5,000 conversations a month: SAML SSO, audit logs, unlimited help centers, a custom DPA or MSA and a solutions architect.
Ways to pay less
Dixa
No public discounts listed.
Gorgias
- Annual discount
About 17% off with annual billing
Gorgias lists Basic at $50 a month billed annually ($600 a year) against $60 billed monthly, with the same cut on Pro and Advanced. Starter is monthly only.
Common questions
Which is cheaper, Dixa or Gorgias?
As of Nov 12, 2026, Dixa starts at €49 per agent / month, billed annually, and Gorgias starts at $10 per month for 50 tickets, billed monthly. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Dixa or Gorgias?
As of Nov 12, 2026, neither Dixa nor Gorgias has a free plan. Gorgias has a free trial.
Which platforms do Dixa and Gorgias run on?
As of Nov 12, 2026, only Gorgias lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.