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Dixa alternatives

As of Nov 12, 2026, the highest-graded Dixa alternative is Gorgias (2.8 GPA). The best free one is Talkdesk (1.8 GPA).

Dixa compared with 7 alternatives: Zendesk, Gladly, Kustomer, Gorgias, Freshdesk and 2 more.

Dixa is a paid product, starting at €49 per agent / month, billed annually. 1 of the 7 alternatives is free or has a free plan. 3 more offer a free trial.

Listings checked up to Nov 12, 2026 · Where the facts come from

Black Friday: is there a Dixa sale?

At a glance

ToolPriceFree planRuns on
DixaThis toolFrom €49/moNoWeb
ZendeskFree trial · from $19/moTrial onlyWeb, iOS, Android
GladlyPaidNoWeb
KustomerPaidNoWeb
GorgiasFree trial · from $10/moTrial onlyWeb, iOS, Android
FreshdeskFree trial · from $19/moTrial onlyWeb, iOS, Android
Five9From $119/moNoWeb
TalkdeskFree plan · from $85/moYesWeb

Price against what you get

Dixa starts at about $54.74 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 5 alternatives on this chart scores higher and starts lower: Zendesk.

Gorgias and Freshdesk start lower without scoring higher.

Features, ease of use and platforms, averaged

D1.0C2.0B3.0A4.0Free$5$10$20$50$100$200$500$1k$2k$5kMore for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessDixaZendeskGorgiasFreshdeskFive9Talkdesk

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

How each one differs from Dixa

  1. Zendesk

    Ticketing, messaging, help center and AI agents for support teams

    • Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
    • Zendesk also lists iOS and Android apps.
    • Zendesk also covers reports and help center.
    • Zendesk does not cover workflow automation, business phone line and whatsApp messaging, which Dixa does.

    Suits: Support teams handling email, chat and phone in one queue

    Zendesk vs DixaZendesk pricing and details

  2. Gladly

    Customer service and commerce AI built for retail brands

    • Gladly also covers shared inbox and sMS marketing.
    • Gladly does not cover business phone line, which Dixa does.

    Suits: Retail and ecommerce brands with high chat, SMS and phone volume

    Gladly vs DixaGladly pricing and details

  3. Kustomer

    CRM-style customer service platform with AI agents, sold via sales

    • Kustomer also covers shared inbox, reports and help center.
    • Kustomer does not cover live chat, business phone line and whatsApp messaging, which Dixa does.

    Suits: Mid-size and large B2C teams that want a CRM behind support, such as retail and travel

    Kustomer vs DixaKustomer pricing and details

  4. Gorgias

    Ecommerce help desk priced by tickets, with a paid-per-use AI agent

    • Gorgias starts at $10 per month for 50 tickets, billed monthly.
    • Gorgias also lists iOS and Android apps.
    • Gorgias also covers reports and help center.
    • Gorgias does not cover workflow automation, business phone line and whatsApp messaging, which Dixa does.

    Suits: Shopify and other online stores handling order questions

    Gorgias vs DixaGorgias pricing and details

  5. Freshdesk

    Email ticketing help desk with a knowledge base and AI agents

    • Freshdesk starts at $19 per agent / month, billed annually.
    • Freshdesk also lists iOS and Android apps.
    • Freshdesk also covers shared inbox, reports and help center.
    • Freshdesk does not cover workflow automation, live chat, business phone line and whatsApp messaging, which Dixa does.

    Suits: Support teams that work mainly from email

    Freshdesk vs DixaFreshdesk pricing and details

  6. Five9

    Cloud contact center for voice and digital channels, sold in bundles

    • Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
    • Five9 also covers reports.
    • Five9 does not cover help desk and whatsApp messaging, which Dixa does.

    Suits: Contact centers with 50 or more concurrent seats

    Five9 vs DixaFive9 pricing and details

  7. Talkdesk

    Cloud contact center for voice and digital channels, with AI agents

    • Talkdesk starts at $85 per user / month (billing basis not stated).
    • Talkdesk has a free plan, which Dixa lacks.
    • Talkdesk also covers reports.
    • Talkdesk does not cover help desk and whatsApp messaging, which Dixa does.

    Suits: Contact centers that handle both phone calls and digital channels

    Talkdesk vs DixaTalkdesk pricing and details

Limits worth knowing in Dixa

  • Prices are listed in euros; no US dollar list price was shown on the pricing page.
  • No free plan and no self-serve trial: the pricing page says every rollout is guided and starts with a demo, and it is aimed at mid-market teams.
  • Mim, the AI agent, is billed per conversation at €0.40 on top of seat fees, per the pricing page's FAQ.
  • Copilot (€39 per agent / month), Quality Assurance (€29) and Advanced Insights (€29) are add-ons, and voice transcription is €0.01 per minute.
Dixa pricing and details

Common questions

What are the alternatives to Dixa?

The alternatives to Dixa in this directory are Zendesk, Gladly, Kustomer, Gorgias, Freshdesk, Five9 and Talkdesk. Each one has a side-by-side comparison with Dixa.

Is there a free alternative to Dixa?

Yes. Talkdesk has a free plan alongside paid ones.

Which Dixa alternatives work on Android?

The Dixa listing does not include an Android app. Zendesk, Gorgias and Freshdesk list one.

Which Dixa alternatives work on iOS?

The Dixa listing does not include an iOS app. Zendesk, Gorgias and Freshdesk list one.

When were these prices checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.