Dixa vs Talkdesk (2026): which should you pick?
As of Nov 12, 2026, Dixa and Talkdesk share a 1.8 GPA, and only Talkdesk has a free plan.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Dixa grades higher on features and platforms. Talkdesk grades higher on the free plan. They get the same grade on value for money and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Dixa
Customer service platform with phone, chat, email and an AI agent
Talkdesk
Cloud contact center for voice and digital channels, with AI agents
Which one is for you
Pick Dixa if
- Fits if you run a mid-market ecommerce brand handling phone, chat and email
- Makes sense if you want AI answers billed per conversation
Look elsewhere if
- Pricey if you are small: the entry price is €49 an agent, and Professional is €139
- Watch out: Mim, the AI agent, is €0.40 a conversation on top of seats
- Watch out: Copilot is €39, Quality Assurance €29 and Advanced Insights €29 per agent a month
- Skip it if you want dollar pricing, a free plan or a trial, as none is shown
Pick Talkdesk if
- Fits if you run a call center and want voice and digital under one roof
- Works for a US or Canadian business under 50 people trying Express
Look elsewhere if
- Skip it if you want a light small-team help desk, as this is a heavier setup
- Pricey if you need voice: $105 a user, and Elite is $165
- Watch out: prices show no billing period or contract term, and add-ons need a call with sales
- Watch out: Express is US and Canada only, and the $100 credit has to be topped up once used
How we grade them
| 1.8GPADixaWeak | 1.8GPATalkdeskWeak | |
|---|---|---|
| Value for money | D€49 an agent a month on Team and €139 on Professional, where IVR and skills routing sit, against a $29 middle. | D$85 per user a month for Digital Essentials is just under the dearest tenth ($89), voice is $105 and Elite $165. No billing period or contract term is stated. |
| Free plan and trial | FNo free plan and no self-serve trial; every rollout starts with a demo. | CTalkdesk Express, for US and Canadian businesses under 50 employees, gives 25 free licenses and $100 in credit, then pay as you go. |
| Features | BAll channels, routing, knowledge base, AI agents, call recording and analytics. Nothing in the listing is missing. | CVoice and digital channels, routing, dashboards and AI agents. The listing's gap: digital and voice are separate Essentials editions, and workforce management and screen recording start at Elite. |
| Ease of use | CNo store rating on record. A guided rollout with routing and phone setup. | CNo store rating on record, and a contact center needs routing, queues and channels built before it works. |
| Platforms and integrations | BWeb, with Shopify, Klaviyo, Braze, Ada and others listed. | CWeb only, and the listing names no integrations or apps. |
| Best for | phone, chat and email in one workspace for a mid-sized store | a contact center with calls and digital channels |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dixa and Talkdesk. How we grade
Price against what you get
Dixa starts at about $54.74 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Talkdesk starts at $85 a month for each person and scores 2.0.
Dixa scores higher and starts $30.26 a month lower. Of the other help desk and live chat tools on the chart, 4 score higher than Dixa for less, and 46 score higher than Talkdesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dixa also covers help desk and whatsApp messaging.
- Talkdesk also covers reports.
At a glance
| Dixa | Talkdesk | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | €49 per agent / month, billed annually | $85 per user / month (billing basis not stated) |
| Free plan | None | Talkdesk Express, for US and Canadian businesses under 50 employees: 25 free licenses and $100 in free credit, pay-as-you-go after that. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Dixa | Talkdesk |
| Price read from | dixa.com | talkdesk.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Dixa
- Prices are listed in euros; no US dollar list price was shown on the pricing page.
- No free plan and no self-serve trial: the pricing page says every rollout is guided and starts with a demo, and it is aimed at mid-market teams.
- Mim, the AI agent, is billed per conversation at €0.40 on top of seat fees, per the pricing page's FAQ.
- Copilot (€39 per agent / month), Quality Assurance (€29) and Advanced Insights (€29) are add-ons, and voice transcription is €0.01 per minute.
Talkdesk
- Prices are per user per month with no billing period or contract term stated, and add-ons beyond each edition's list need a conversation with sales.
- Digital and voice are separate Essentials editions; workforce management and screen recording start at Elite.
- Talkdesk Express is available only in the United States and Canada, and credits must be topped up once the $100 runs out.
- It is a contact center platform built for support teams, a heavier setup than a small-team help desk.
Key features
Dixa
- One workspace for every channel
- Phone, email, chat, WhatsApp, Instagram, Facebook Messenger, SMS and contact forms feed a single agent screen with each customer's history.
- Routing and automation
- Conversations are routed by skill, language or priority, with a visual builder for rules. Skills-based routing and advanced automations sit on the Professional plan.
- Mim AI agent
- Mim answers routine questions on chat, email and messaging from the knowledge base and hands harder ones to a person with context. A voice version is in beta.
- Phone features
- Call recording and voicemail are on every plan. IVR and customer callback need Professional.
- Quality scoring and analytics
- Real-time dashboards come with every plan. Scorecard-based quality review and AI-powered advanced insights are paid add-ons.
- Copilot for agents
- An add-on that suggests replies, fixes spelling, translates and summarizes conversations inside the agent workspace.
Talkdesk
- Voice and digital engagement
- Calls on the voice editions, and email, chat, SMS and social messaging on the digital edition, with routing built with Studio.
- Talkdesk Copilot
- Suggests next best actions during a conversation, answers from the knowledge base and summarizes interactions at wrap-up.
- Autopilot and Navigator
- Autopilot is an AI agent for voice or digital channels. Navigator routes customers by natural conversation to an automated or human outcome.
- Interaction and quality analytics
- Transcribes and analyzes customer interactions for topics, intent and sentiment, with live dashboards and Explore reporting.
- Workforce management
- Elite adds workforce management, performance management and screen recording for distributed teams.
- Talkdesk Express
- A US and Canada edition for businesses under 50 employees with 25 free licenses and $100 in credit, then $50 a month per additional user.
Plans
Dixa
Team€49
per agent / month, billed annually
All channels (phone, email, forms, chat, social), knowledge base, AI agents for chat, email and voice, intelligent routing, real-time analytics and call recording.
Professional€139
per agent / month, billed annually
Adds IVR, customer callback, SLA alerts, routing with external data, skills-based routing, advanced automations, sandbox access and third-party AI agents.
EnterpriseCustom
Adds single sign-on, advanced intent detection, advanced insights, custom agent roles, auto redaction, multiple organizations and higher API limits. Priced to volume and setup.
Talkdesk
Digital Essentials$85
per user / month, billing basis not stated
Digital engagement across email, chat, SMS and social messaging, with Studio and routing, live dashboards, API access and Guardian.
Voice Essentials$105
per user / month, billing basis not stated
Voice engagement with routing, speech recognition, voicemail transcription, Explore business intelligence and API access.
Elite$165
per user / month, billing basis not stated
Everything in Essentials plus custom reporting, screen recording, performance management, workforce management and automated notifications.
Industry Experience Clouds$225
per user / month, billing basis not stated
All Elite capabilities with versions built for financial services, insurance, healthcare, retail, travel, utilities and services. Government is custom-priced.
Common questions
Which is cheaper, Dixa or Talkdesk?
As of Nov 12, 2026, Dixa is cheaper to start with: about $54.74 a month for each person, against $85 a month for each person for Talkdesk. Dixa starts at €49 per agent / month, billed annually, and Talkdesk starts at $85 per user / month (billing basis not stated).
Which has a free plan, Dixa or Talkdesk?
As of Nov 12, 2026, only Talkdesk has a free plan. Dixa does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.