Dixa vs Five9 (2026): which should you pick?
As of Nov 12, 2026, Dixa and Five9 share a 1.8 GPA, neither has a free plan, and Dixa starts cheaper, at about $54.74 a month for each person against $119 a month for each person.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Dixa
Customer service platform with phone, chat, email and an AI agent
Five9
Cloud contact center for voice and digital channels, sold in bundles
Which one is for you
Pick Dixa if
- Fits if you run a mid-market ecommerce brand handling phone, chat and email
- Makes sense if you want AI answers billed per conversation
Look elsewhere if
- Pricey if you are small: the entry price is €49 an agent, and Professional is €139
- Watch out: Mim, the AI agent, is €0.40 a conversation on top of seats
- Watch out: Copilot is €39, Quality Assurance €29 and Advanced Insights €29 per agent a month
- Skip it if you want dollar pricing, a free plan or a trial, as none is shown
Pick Five9 if
- Fits if you run a contact centre with 50 or more concurrent seats
- Works for teams that want voice and digital on one platform
Look elsewhere if
- Skip it if you have fewer than 50 seats, as that is the minimum
- Watch out: Plus, Pro and Enterprise are quote-only
- Watch out: usage charges may apply, including SMS and AI minutes beyond the bundled ones
- Not for you if you want a free plan or trial, because neither is listed
How we grade them
| 1.8GPADixaWeak | 1.8GPAFive9Weak | |
|---|---|---|
| Value for money | D€49 an agent a month on Team and €139 on Professional, where IVR and skills routing sit, against a $29 middle. | D$119 per concurrent seat for Digital and $159 for Core, with a 50-seat minimum, so about $5,950 a month at the floor. |
| Free plan and trial | FNo free plan and no self-serve trial; every rollout starts with a demo. | FNo free plan and no trial is listed on the pricing page. |
| Features | BAll channels, routing, knowledge base, AI agents, call recording and analytics. Nothing in the listing is missing. | BVoice and digital channels, AI for agents, virtual agents, workforce engagement and CRM adapters. Nothing in the listing is missing. |
| Ease of use | CNo store rating on record. A guided rollout with routing and phone setup. | CNo store rating on record. Enterprise rollout with adapters to connect. |
| Platforms and integrations | BWeb, with Shopify, Klaviyo, Braze, Ada and others listed. | BWeb, with Salesforce, ServiceNow, Dynamics, Zendesk, Oracle, Teams, Zoom and RingCentral. |
| Best for | phone, chat and email in one workspace for a mid-sized store | a contact centre with voice and digital channels |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dixa and Five9. How we grade
Price against what you get
Dixa starts at about $54.74 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Five9 starts at $119 a month for each person and scores 2.7.
They score the same, and Dixa starts $64.26 a month lower. Of the other help desk and live chat tools on the chart, 4 score higher than Dixa for less, and 4 score higher than Five9 for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dixa also covers help desk and whatsApp messaging.
- Five9 also covers reports.
At a glance
| Dixa | Five9 | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | €49 per agent / month, billed annually | $119 per concurrent seat / month, 50-seat minimum |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Dixa | Five9, Inc. |
| Price read from | dixa.com | five9.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Dixa
- Prices are listed in euros; no US dollar list price was shown on the pricing page.
- No free plan and no self-serve trial: the pricing page says every rollout is guided and starts with a demo, and it is aimed at mid-market teams.
- Mim, the AI agent, is billed per conversation at €0.40 on top of seat fees, per the pricing page's FAQ.
- Copilot (€39 per agent / month), Quality Assurance (€29) and Advanced Insights (€29) are add-ons, and voice transcription is €0.01 per minute.
Five9
- Prices are per concurrent user with a 50-seat minimum, and usage-based charges may apply, including SMS and AI minutes beyond the bundled ones.
- Only Digital and Core show a price; Plus, Pro and Enterprise are by quote, and the page asks for a form to show a customized figure.
- Workforce engagement is offered on a named-user basis; extra named seats beyond the concurrent seats sold are add-ons.
- WhatsApp is described as coming soon in the voice bundle notes.
Key features
Dixa
- One workspace for every channel
- Phone, email, chat, WhatsApp, Instagram, Facebook Messenger, SMS and contact forms feed a single agent screen with each customer's history.
- Routing and automation
- Conversations are routed by skill, language or priority, with a visual builder for rules. Skills-based routing and advanced automations sit on the Professional plan.
- Mim AI agent
- Mim answers routine questions on chat, email and messaging from the knowledge base and hands harder ones to a person with context. A voice version is in beta.
- Phone features
- Call recording and voicemail are on every plan. IVR and customer callback need Professional.
- Quality scoring and analytics
- Real-time dashboards come with every plan. Scorecard-based quality review and AI-powered advanced insights are paid add-ons.
- Copilot for agents
- An add-on that suggests replies, fixes spelling, translates and summarizes conversations inside the agent workspace.
Five9
- Voice and digital channels
- Voice, chat, email, SMS and MMS, and social messaging, with blended inbound and outbound, a dialer and call recording.
- AI for agents
- AI summaries, live transcription, insights, agent assist and knowledge are listed on the bundles, with 3,000 AI minutes per bundled seat plus usage charges.
- Intelligent virtual agents
- Self-service virtual agents for web, chatbot, voice, SMS or WhatsApp, which can sit alongside an existing on-premises contact center.
- Workforce engagement
- Quality management, workforce management and analytics, from Five9 or partners Verint and Calabrio, on the Pro and Enterprise bundles.
- CRM and UC adapters
- Adapters listed are Salesforce, ServiceNow, Dynamics, Zendesk or Oracle for CRM, and Microsoft Teams, Zoom, RingCentral and AT&T Office@hand for UC.
- Geo redundancy and 24/7 support
- Geo redundancy and 24/7 support are listed as part of the bundles.
Plans
Dixa
Team€49
per agent / month, billed annually
All channels (phone, email, forms, chat, social), knowledge base, AI agents for chat, email and voice, intelligent routing, real-time analytics and call recording.
Professional€139
per agent / month, billed annually
Adds IVR, customer callback, SLA alerts, routing with external data, skills-based routing, advanced automations, sandbox access and third-party AI agents.
EnterpriseCustom
Adds single sign-on, advanced intent detection, advanced insights, custom agent roles, auto redaction, multiple organizations and higher API limits. Priced to volume and setup.
Five9
Digital$119
per concurrent seat / month, 50-seat minimum
Digital channels only, with a quote request on the page. The bundle grid lists AI summaries, insights and agent assist, with recording and a dialer on the other tiers.
Core$159
per concurrent seat / month, 50-seat minimum
All channels including voice, SMS and social messaging, with essential AI, recording, dialer, a choice of CRM or UC adapter and 24/7 support.
PlusCustom
All channels with advanced AI. Contact sales for flexible pricing.
ProCustom
All channels with essential AI and workforce engagement management. Contact sales for flexible pricing.
EnterpriseCustom
All channels with advanced AI and workforce engagement management. Contact sales for flexible pricing.
Common questions
Which is cheaper, Dixa or Five9?
As of Nov 12, 2026, Dixa is cheaper to start with: about $54.74 a month for each person, against $119 a month for each person for Five9. Dixa starts at €49 per agent / month, billed annually, and Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
Which has a free plan, Dixa or Five9?
As of Nov 12, 2026, neither Dixa nor Five9 has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.