Alternatives · Help Desks
Five9 alternatives
As of Nov 12, 2026, the highest-graded Five9 alternative is Zendesk (2.4 GPA). The best free one is Talkdesk (1.8 GPA).
Five9 compared with 5 alternatives: Talkdesk, Zendesk, Dixa, Kustomer and Gladly.
Five9 is a paid product, starting at $119 per concurrent seat / month, 50-seat minimum. 1 of the 5 alternatives is free or has a free plan. One more offers a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Five9 sale?
At a glance
Price against what you get
Five9 starts at $119 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 3 alternatives on this chart scores higher and starts lower: Zendesk.
Talkdesk and Dixa start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Five9
Talkdesk
Cloud contact center for voice and digital channels, with AI agents
- Talkdesk starts at $85 per user / month (billing basis not stated).
- Talkdesk has a free plan, which Five9 lacks.
Suits: Contact centers that handle both phone calls and digital channels
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk also lists iOS and Android apps.
- Zendesk also covers help desk and help center.
- Zendesk does not cover workflow automation and business phone line, which Five9 does.
Suits: Support teams handling email, chat and phone in one queue
Dixa
Customer service platform with phone, chat, email and an AI agent
- Dixa starts at €49 per agent / month, billed annually.
- Dixa also covers help desk and whatsApp messaging.
- Dixa does not cover reports, which Five9 does.
Suits: Mid-market ecommerce brands handling phone, chat and email together
Kustomer
CRM-style customer service platform with AI agents, sold via sales
- Kustomer also covers shared inbox, help desk and help center.
- Kustomer does not cover live chat and business phone line, which Five9 does.
Suits: Mid-size and large B2C teams that want a CRM behind support, such as retail and travel
Gladly
Customer service and commerce AI built for retail brands
- Gladly also covers shared inbox, help desk, sMS marketing and whatsApp messaging.
- Gladly does not cover reports and business phone line, which Five9 does.
Suits: Retail and ecommerce brands with high chat, SMS and phone volume
Limits worth knowing in Five9
- Prices are per concurrent user with a 50-seat minimum, and usage-based charges may apply, including SMS and AI minutes beyond the bundled ones.
- Only Digital and Core show a price; Plus, Pro and Enterprise are by quote, and the page asks for a form to show a customized figure.
- Workforce engagement is offered on a named-user basis; extra named seats beyond the concurrent seats sold are add-ons.
- WhatsApp is described as coming soon in the voice bundle notes.
Common questions
What are the alternatives to Five9?
The alternatives to Five9 in this directory are Talkdesk, Zendesk, Dixa, Kustomer and Gladly. Each one has a side-by-side comparison with Five9.
Is there a free alternative to Five9?
Yes. Talkdesk has a free plan alongside paid ones.
Which Five9 alternatives work on Android?
The Five9 listing does not include an Android app. Zendesk lists one.
Which Five9 alternatives work on iOS?
The Five9 listing does not include an iOS app. Zendesk lists one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.