The Lorikeet Insider’s Guide
Everything we know about Lorikeet in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Lorikeet
The Insider’s Guide
AI agent that resolves complex support tickets end to end
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Lorikeet’s own pages.
Made by Lorikeet · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Lorikeet’s own pages, its app-store listings and our grades. Every fact in it is on Lorikeet’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 3 of the 66 other help desk and live chat tools we grade
Lorikeet is an AI customer support agent aimed at fintech, healthtech and insurance companies with complex, regulated support work. It follows a company's written procedures, acts through the company's own APIs, and works inside help desks such as Zendesk and Intercom. Pricing combines an annual platform plan with a rate per resolved ticket.
To get you started, here are 9 things to know about Lorikeet, taken from its own pages and our grades.
- 1
Best for a high-volume support team wanting an AI resolver
Lorikeet is an AI agent that works through complex support tickets using your own systems, priced at $2,100 a month plus a rate per resolution.
- 2
Paid plans start at $2,100 a month
As its pricing page puts it: $2,100 per month, paid annually, plus per-resolution rates.
- 3
You can try it first
30-day free trial on every plan
- 4
It runs on Web
Web.
- 5
Resolves tickets through your systems
The agent works inside tools like Zendesk, Intercom, Salesforce and HubSpot and completes requests through the company's own APIs.
- 6
Follows written procedures
Company procedures, from a short form to a long refund flow, are executed step by step rather than answered from help articles.
- 7
Channels
Pricing covers chat, email and SMS resolutions, inbound or outbound, and voice calls at a higher per-call rate.
- 8
A 1.8 GPA, above 3 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Lorikeet you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Lorikeet at a glance
- Pricing
- Free trial, from $2,100 per month, paid annually, plus per-resolution rates
- Free plan
- No
- Free trial
- 30-day free trial on every plan
- Runs on
- Web
- Made by
- Lorikeet
- Category
- Help Desks & Live Chat
- Our grade
- 1.8 GPA, weak
The report card
Best for a high-volume support team wanting an AI resolver
Lorikeet is an AI agent that works through complex support tickets using your own systems, priced at $2,100 a month plus a rate per resolution. It is for teams with real ticket volume, and the pricing page says getting to the first live ticket averages under 29 days.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | $2,100 a month on annual billing for under 5,000 tickets, far above the $89 where the dearest tenth of support tools starts, plus $0.99 to $1.50 per resolution. It is a different kind of product, an AI resolver, but the entry cost is steep. |
| Free plan and trial | C | 30-day free trial on every plan. No free plan, and the listing does not say a card is needed. |
| Features | C | It resolves tickets through your systems, follows written procedures, covers channels, triage and automated QA. It works on top of a help desk you already have. |
| Ease of use | D | No store rating on record. Time to first live ticket averages under 29 days. |
| Platforms and integrations | B | Web only, with 4 integrations on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Lorikeet is for
- Fits if you handle thousands of tickets a month and want an agent to take the repeat ones
- Works for teams that keep written procedures an AI can follow
Who it is not for
- Not for you if you handle a few hundred tickets a month, since the entry plan is $2,100
- Pricey if you use voice, as voice resolutions cost $1.50 each on Start and $1.20 on Scale
- Watch out: each resolution is billed on top of the plan, though escalations and unresolved tickets are not
- Watch out: full pricing is set after a consultation
Good to know
Good for
- Fintech, healthtech and insurance support teams with multi-step cases
- Teams that want to keep their current help desk and add an AI agent
- Support leaders who prefer paying per resolved ticket
Worth knowing
- The entry plan is $2,100 a month paid annually, so it suits teams with real ticket volume.
- Voice resolutions cost $1.50 each on Start and $1.20 on Scale, with full pricing set after a consultation.
- Escalations to a person and unresolved tickets are not charged, but each resolution is billed on top of the plan.
- Time to first live ticket averages under 29 days, according to the pricing page.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$2,100
A month to start
Lorikeet is a paid product with a free trial, starting at $2,100 per month, paid annually, plus per-resolution rates.
It is a different kind of product, an AI resolver, but the entry cost is steep.
Start
$2,100
per month, paid annually, for under 5,000 tickets a month
Platform included; chat, email and SMS resolutions $0.99 each, triage $0.30, automated QA $0.30.
Scale
$5,100
per month, paid annually, for 5,000 to 20,000 tickets a month
Platform included; chat, email and SMS resolutions $0.90 each, triage $0.27, automated QA $0.27.
Signature
Custom
For 20,000 or more tickets a month; custom rates, and a $75K platform fee on the custom enterprise tier.
Trying it first
30-day free trial on every plan
Read from lorikeetcx.ai on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI agent that resolves complex support tickets end to end. Here is what it does, as its own site describes it, and what it covers: AI features, workflow automation, AI agents, AI support agent.
It resolves tickets through your systems, follows written procedures, covers channels, triage and automated QA.
- Resolves tickets through your systems
- The agent works inside tools like Zendesk, Intercom, Salesforce and HubSpot and completes requests through the company's own APIs.
- Follows written procedures
- Company procedures, from a short form to a long refund flow, are executed step by step rather than answered from help articles.
- Channels
- Pricing covers chat, email and SMS resolutions, inbound or outbound, and voice calls at a higher per-call rate.
- Triage and automated QA
- Separate per-ticket rates cover routing or analytics tagging of tickets and automated quality checks of conversations.
- Goal-driven outreach
- Dreamweaver takes a goal such as retention or lifetime value and decides what each customer needs next, including outbound messages.
Where it runs
- Web
What it works with
- Zendesk
- Intercom
- Salesforce
- HubSpot
Lorikeet is made by Lorikeet.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
3/66
Other help desk and live chat tools it is graded above
Lorikeet's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on platforms and integrations (B, above 6 of 66) and worst on value for money (D, above 0).
Its paid plans start at $2,100 a month, against a middle price of $29 for the category: 57 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.0 out of 4. 51 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Lorikeet’s own letter is outlined.
- DValue for moneyAbove 0 of 66
- CFree plan and trialAbove 18 of 66
- CFeaturesAbove 3 of 66
- DEase of useAbove 0 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Lorikeet is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Lorikeet you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $25,200 a year.
What you could not
- An AI model answering your customers from your own help articles.
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
What this rests on. Lorikeet’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Intercom, Forethought, Siena AI, Zowie and Gladly
The 5 tools Lorikeet is most often weighed against, with where each one differs from it.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- Only Intercom lists iOS and Android apps.
- Lorikeet also covers workflow automation and AI agents.
- Intercom also covers shared inbox, reports, help desk, live chat and help center.
- 1.4GPA
Forethought
Paid
Enterprise AI agents for support, sold by quote and joining Zendesk.
- Lorikeet also covers workflow automation and AI agents.
- Forethought also covers reports, help desk and chatbots.
- 1.4GPA
Siena AI
From $750/mo
AI customer service agent for ecommerce and consumer brands.
- Lorikeet also covers workflow automation and AI agents.
- 1.6GPA
Zowie
Paid
Enterprise AI agents for customer service across voice, chat and email.
- Lorikeet also covers AI agents.
- Zowie also covers reports and chatbots.
- 2.0GPA
Gladly
Paid
Customer service and commerce AI built for retail brands.
- Lorikeet also covers AI agents.
- Gladly also covers shared inbox, help desk, live chat, sMS marketing and whatsApp messaging.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Lorikeet free?
No, Lorikeet is a paid product, but you can try it first. 30-day free trial on every plan.
How much does Lorikeet cost?
Lorikeet lists 3 plans. Start: $2,100 per month, paid annually, for under 5,000 tickets a month.
What platforms does Lorikeet work on?
Lorikeet is available on Web.
Does Lorikeet have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Lorikeet is listed for Web.
Does Lorikeet have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Lorikeet is listed for Web.
Is Lorikeet open source?
Lorikeet is not described as open source on its own site, as read on Nov 12, 2026.
What does Lorikeet integrate with?
Lorikeet's listing names Zendesk, Intercom, Salesforce and HubSpot. A listing names up to eight integrations, so it may connect to more.
Who makes Lorikeet?
Lorikeet is made by a company of the same name.
What are the alternatives to Lorikeet?
The closest alternatives to Lorikeet in our directory are Intercom, Forethought, Siena AI, Zowie and Gladly.
How does Lorikeet compare with other help desk and live chat tools?
Lorikeet's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
Is Lorikeet good value for money?
ToolGPA grades Lorikeet D for value for money. Its paid plans start at $2,100 a month, against a middle price of $29 for the category: 57 of the 57 others that charge start lower.
Could I make my own version of Lorikeet?
To replace Lorikeet you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Lorikeet’s own pages on Nov 12, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Lorikeet's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Lorikeet. Prices change, so check lorikeetcx.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Lorikeet, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/lorikeet
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Lorikeet: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/lorikeet
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/lorikeet/guide
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See our other guides
The best-graded help desk and live chat tools after Lorikeet, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Lorikeet’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Lorikeet is a trademark of its owner, and this guide is not made, paid for or approved by Lorikeet. Prices and plans change: check lorikeetcx.ai before you buy.