Lorikeet vs Zowie (2026): which should you pick?
As of Nov 13, 2026, Lorikeet grades higher than Zowie: 1.8 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Lorikeet grades higher on the free plan and platforms. Zowie grades higher on value for money and ease of use. They get the same grade on features.
Price, platforms and features side by side. The table says where each price was read and when.
Lorikeet
AI agent that resolves complex support tickets end to end
Free trial · from $2,100/mo
Zowie
Enterprise AI agents for customer service across voice, chat and email
Paid
Which one is for you
Pick Lorikeet if
- Fits if you handle thousands of tickets a month and want an agent to take the repeat ones
- Works for teams that keep written procedures an AI can follow
Look elsewhere if
- Not for you if you handle a few hundred tickets a month, since the entry plan is $2,100
- Pricey if you use voice, as voice resolutions cost $1.50 each on Start and $1.20 on Scale
- Watch out: each resolution is billed on top of the plan, though escalations and unresolved tickets are not
- Watch out: full pricing is set after a consultation
Pick Zowie if
- Fits if you run customer service at enterprise scale
- Works for a regulated company that wants rules-based decisions, such as an insurer
Look elsewhere if
- Not for you if you want a price, as none is published and the pricing address returns not found
- Skip it if you're a small team, since the vendor aims at enterprise operations
- Watch out: no free plan or trial, only a demo
- Watch out: only one go-live time is stated, 6 weeks for an insurer
How we grade them
| 1.8GPALorikeetWeak | 1.6GPAZowieWeak | |
|---|---|---|
| Value for money | D$2,100 a month on annual billing for under 5,000 tickets, far above the $89 where the dearest tenth of support tools starts, plus $0.99 to $1.50 per resolution. It is a different kind of product, an AI resolver, but the entry cost is steep. | CNo prices or plans are published, so nothing sets it against the category's $29 middle. |
| Free plan and trial | C30-day free trial on every plan. No free plan, and the listing does not say a card is needed. | FNo free plan or trial on record, and the site points to booking a demo. |
| Features | CIt resolves tickets through your systems, follows written procedures, covers channels, triage and automated QA. It works on top of a help desk you already have. | CAI agents on voice, chat and email with a rules-based decision engine. The pages we read give no feature list beyond that. |
| Ease of use | DNo store rating on record. Time to first live ticket averages under 29 days. | CNo store rating on record, and it is sold to enterprise operations with a demo first. |
| Platforms and integrations | BWeb only, with 4 integrations on record. | CWeb only, and the listing names no integrations or apps. |
| Best for | a high-volume support team wanting an AI resolver | AI agents for large support teams |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Lorikeet and Zowie. How we grade
Where they differ
- Lorikeet also covers AI agents.
- Zowie also covers reports and chatbots.
In commonWebWorkflow automationAI support agent
At a glance
| Lorikeet | Zowie | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $2,100 per month, paid annually, plus per-resolution rates | Not published |
| Free plan | None | None |
| Free trial | 30-day free trial on every plan | None listed |
| Web | ||
| Made by | Lorikeet | Zowie, Inc. |
| Price read from | lorikeetcx.ai | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Lorikeet
- The entry plan is $2,100 a month paid annually, so it suits teams with real ticket volume.
- Voice resolutions cost $1.50 each on Start and $1.20 on Scale, with full pricing set after a consultation.
- Escalations to a person and unresolved tickets are not charged, but each resolution is billed on top of the plan.
- Time to first live ticket averages under 29 days, according to the pricing page.
Zowie
- No prices or plans are published, and the pricing address on the site returns not found; the site points to booking a demo.
- Aimed at enterprise customer service operations, not a small-team chat widget.
- The vendor describes a regulated insurer going live in 6 weeks; other timelines are not stated.
- It lists GDPR among its compliance material; the details sit in separate pages not read here.
Key features
Lorikeet
- Resolves tickets through your systems
- The agent works inside tools like Zendesk, Intercom, Salesforce and HubSpot and completes requests through the company's own APIs.
- Follows written procedures
- Company procedures, from a short form to a long refund flow, are executed step by step rather than answered from help articles.
- Channels
- Pricing covers chat, email and SMS resolutions, inbound or outbound, and voice calls at a higher per-call rate.
- Triage and automated QA
- Separate per-ticket rates cover routing or analytics tagging of tickets and automated quality checks of conversations.
- Goal-driven outreach
- Dreamweaver takes a goal such as retention or lifetime value and decides what each customer needs next, including outbound messages.
Zowie
- Agent Studio
- Configure an agent's persona, intents, knowledge, flows and playbooks; the site says customer-experience staff can self-serve while engineering governs.
- Decision Engine
- A deterministic engine runs the business rules, while the language model only interprets the request and words the reply.
- Voice, chat and email channels
- One agent is deployed across voice, chat, app and contact-center channels, plus an email agent.
- Supervisor, Tester and Traces
- Supervisor scores each conversation against set standards, and Traces logs the reasoning behind each decision.
- Open platform
- The vendor says customers can choose their own language model and voice, and connect agents built elsewhere.
- Inbox for handoffs
- An Inbox product sits alongside the agents for human handling of conversations.
Plans
Lorikeet
Start$2,100
per month, paid annually, for under 5,000 tickets a month
Platform included; chat, email and SMS resolutions $0.99 each, triage $0.30, automated QA $0.30.
Scale$5,100
per month, paid annually, for 5,000 to 20,000 tickets a month
Platform included; chat, email and SMS resolutions $0.90 each, triage $0.27, automated QA $0.27.
SignatureCustom
For 20,000 or more tickets a month; custom rates, and a $75K platform fee on the custom enterprise tier.
Zowie
Pricing could not be confirmed. See getzowie.com.
Common questions
Which is cheaper, Lorikeet or Zowie?
As of Nov 12, 2026, Lorikeet starts at $2,100 per month, paid annually, plus per-resolution rates, and Zowie has no price we could confirm.
Which has a free plan, Lorikeet or Zowie?
As of Nov 12, 2026, neither Lorikeet nor Zowie has a free plan. Lorikeet has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.