Lorikeet vs Siena AI (2026): which should you pick?
As of Nov 13, 2026, Lorikeet grades higher than Siena AI: 1.8 against 1.4 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Lorikeet grades higher on the free plan and features. Siena AI grades higher on ease of use. They get the same grade on value for money and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Lorikeet
AI agent that resolves complex support tickets end to end
Which one is for you
Pick Lorikeet if
- Fits if you handle thousands of tickets a month and want an agent to take the repeat ones
- Works for teams that keep written procedures an AI can follow
Look elsewhere if
- Not for you if you handle a few hundred tickets a month, since the entry plan is $2,100
- Pricey if you use voice, as voice resolutions cost $1.50 each on Start and $1.20 on Scale
- Watch out: each resolution is billed on top of the plan, though escalations and unresolved tickets are not
- Watch out: full pricing is set after a consultation
Pick Siena AI if
- Fits if you run a consumer brand with a help desk already and many repeat tickets
- Works for a team that wants to pay per automated ticket
Look elsewhere if
- Skip it if you don't already have a help desk, as it works inside one
- Pricey if your volume is small, since $750 a month is due before the first ticket
- Tight if you want to try first: there is no free plan or trial, only a sandbox that comes with the fee
- Watch out: the vendor sends tailored pricing after a form, and some agents are marked coming soon
How we grade them
| 1.8GPALorikeetWeak | 1.4GPASiena AIWeak | |
|---|---|---|
| Value for money | D$2,100 a month on annual billing for under 5,000 tickets, far above the $89 where the dearest tenth of support tools starts, plus $0.99 to $1.50 per resolution. It is a different kind of product, an AI resolver, but the entry cost is steep. | D$750 a month plus $0.90 per automated ticket, against a category middle of $29 per seat. It is an AI agent priced for volume, and the help desk it needs is a separate bill. |
| Free plan and trial | C30-day free trial on every plan. No free plan, and the listing does not say a card is needed. | FNo free plan or trial on record. The $750 fee includes an unlimited sandbox. |
| Features | CIt resolves tickets through your systems, follows written procedures, covers channels, triage and automated QA. It works on top of a help desk you already have. | DIt is an AI agent, not a help desk: it needs Zendesk, Gorgias, Intercom or Gladly to work in. Some agents, such as Shopping, are marked coming soon. |
| Ease of use | DNo store rating on record. Time to first live ticket averages under 29 days. | CNo store rating on record, and it has to be connected to your help desk after a form and a tailored quote. |
| Platforms and integrations | BWeb only, with 4 integrations on record. | BWeb only, with 8 listed integrations. No phone or desktop app on record. |
| Best for | a high-volume support team wanting an AI resolver | an AI agent on top of your help desk |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Lorikeet and Siena AI. How we grade
Price against what you get
Lorikeet starts at $2,100 a month and scores 2.0 out of 4 on features, ease of use and platforms. Siena AI starts at $750 a month and scores 2.0.
They score the same, and Siena AI starts $1,350 a month lower. Of the other help desk and live chat tools on the chart, 51 score higher than Lorikeet for less, and 51 score higher than Siena AI for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Lorikeet also covers workflow automation and AI agents.
At a glance
| Lorikeet | Siena AI | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $2,100 per month, paid annually, plus per-resolution rates | $750 per month platform fee, plus $0.90 per automated ticket |
| Free plan | None | None |
| Free trial | 30-day free trial on every plan | None listed |
| Web | ||
| Made by | Lorikeet | Siena AI |
| Price read from | lorikeetcx.ai | siena.cx |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Lorikeet
- The entry plan is $2,100 a month paid annually, so it suits teams with real ticket volume.
- Voice resolutions cost $1.50 each on Start and $1.20 on Scale, with full pricing set after a consultation.
- Escalations to a person and unresolved tickets are not charged, but each resolution is billed on top of the plan.
- Time to first live ticket averages under 29 days, according to the pricing page.
Siena AI
- Siena is an AI agent, not a help desk: it needs a separate help desk such as Zendesk or Gorgias to work in.
- Cost has two parts: $750 a month plus $0.90 per automated ticket, per the pricing page; the page says the vendor sends tailored pricing after a form.
- No free plan or trial is listed, though the platform fee includes an unlimited sandbox.
- Some agents on the site, such as the Shopping Agent, are marked as coming soon.
Key features
Lorikeet
- Resolves tickets through your systems
- The agent works inside tools like Zendesk, Intercom, Salesforce and HubSpot and completes requests through the company's own APIs.
- Follows written procedures
- Company procedures, from a short form to a long refund flow, are executed step by step rather than answered from help articles.
- Channels
- Pricing covers chat, email and SMS resolutions, inbound or outbound, and voice calls at a higher per-call rate.
- Triage and automated QA
- Separate per-ticket rates cover routing or analytics tagging of tickets and automated quality checks of conversations.
- Goal-driven outreach
- Dreamweaver takes a goal such as retention or lifetime value and decides what each customer needs next, including outbound messages.
Siena AI
- Customer Service Agent
- Replies to shopper conversations in a brand's own voice and handles order questions, and hands over to people when needed.
- Works inside your help desk
- Integrations list Zendesk, Gorgias, Intercom, Kustomer, Gladly and Dixa, so Siena sends and receives conversations there.
- Ecommerce actions
- Connects to Shopify, subscription tools such as Recharge and Skio, returns through Loop, and shipment tracking through AfterShip and others.
- Analytics and QA
- Ask Siena and a Topics Explorer turn conversations into customer insights, and a quality assurance tool scores conversations automatically.
- More agents
- The site lists shopping, reviews and social agents alongside support; some are marked as coming soon.
Plans
Lorikeet
Start$2,100
per month, paid annually, for under 5,000 tickets a month
Platform included; chat, email and SMS resolutions $0.99 each, triage $0.30, automated QA $0.30.
Scale$5,100
per month, paid annually, for 5,000 to 20,000 tickets a month
Platform included; chat, email and SMS resolutions $0.90 each, triage $0.27, automated QA $0.27.
SignatureCustom
For 20,000 or more tickets a month; custom rates, and a $75K platform fee on the custom enterprise tier.
Siena AI
Platform fee$750
per month
Access to the core AI engine and an unlimited sandbox. Automated tickets are billed separately at $0.90 each, with onboarding and a dedicated Slack channel for support.
Common questions
Which is cheaper, Lorikeet or Siena AI?
As of Nov 12, 2026, Siena AI is cheaper to start with: $750 a month, against $2,100 a month for Lorikeet. Lorikeet starts at $2,100 per month, paid annually, plus per-resolution rates, and Siena AI starts at $750 per month platform fee, plus $0.90 per automated ticket.
Which has a free plan, Lorikeet or Siena AI?
As of Nov 12, 2026, neither Lorikeet nor Siena AI has a free plan. Lorikeet has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.