Gladly vs Lorikeet (2026): which should you pick?
As of Nov 13, 2026, Gladly grades higher than Lorikeet: 2.0 against 1.8 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Gladly grades higher on value for money, features and ease of use. Lorikeet grades higher on the free plan. They get the same grade on platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Lorikeet
AI agent that resolves complex support tickets end to end
Free trial · from $2,100/mo
Which one is for you
Pick Gladly if
- Fits if you run a retail or ecommerce brand with heavy chat, SMS and phone volume
- Works for teams that want service and sales handled by the same AI
Look elsewhere if
- Skip it if you want a price, as none is published
- Not for you if you want a free plan or trial, because neither is listed
- Watch out: the pages are written for retail, so other industries get less detail
- Watch out: its resolution-rate figures come from customer examples, with no published method
Pick Lorikeet if
- Fits if you handle thousands of tickets a month and want an agent to take the repeat ones
- Works for teams that keep written procedures an AI can follow
Look elsewhere if
- Not for you if you handle a few hundred tickets a month, since the entry plan is $2,100
- Pricey if you use voice, as voice resolutions cost $1.50 each on Start and $1.20 on Scale
- Watch out: each resolution is billed on top of the plan, though escalations and unresolved tickets are not
- Watch out: full pricing is set after a consultation
How we grade them
| 2.0GPAGladlyFair | 1.8GPALorikeetWeak | |
|---|---|---|
| Value for money | CNo price is published, and the pricing address redirects to the home page. | D$2,100 a month on annual billing for under 5,000 tickets, far above the $89 where the dearest tenth of support tools starts, plus $0.99 to $1.50 per resolution. It is a different kind of product, an AI resolver, but the entry cost is steep. |
| Free plan and trial | FNo free plan and no trial is listed; it routes you to a demo. | C30-day free trial on every plan. No free plan, and the listing does not say a card is needed. |
| Features | BOne customer record, AI for service and commerce, phone, routing and operations. Nothing in the listing is missing. | CIt resolves tickets through your systems, follows written procedures, covers channels, triage and automated QA. It works on top of a help desk you already have. |
| Ease of use | CNo store rating on record. Rolled out with a demo and your commerce stack. | DNo store rating on record. Time to first live ticket averages under 29 days. |
| Platforms and integrations | BWeb, with Shopify, Zendesk, Salesforce, WhatsApp, Messenger and Instagram. iOS and Android are only SDKs. | BWeb only, with 4 integrations on record. |
| Best for | one customer record across chat, SMS and phone | a high-volume support team wanting an AI resolver |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gladly and Lorikeet. How we grade
Where they differ
- Gladly also covers shared inbox, help desk, live chat, sMS marketing and whatsApp messaging.
- Lorikeet also covers AI agents.
In commonWebWorkflow automationAI support agent
At a glance
| Gladly | Lorikeet | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | $2,100 per month, paid annually, plus per-resolution rates |
| Free plan | None | None |
| Free trial | None listed | 30-day free trial on every plan |
| Web | ||
| Made by | Gladly Software, Inc. | Lorikeet |
| Price read from | Not confirmed | lorikeetcx.ai |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Gladly
- No prices are published; the site routes every visit to a demo request, and a /pricing address redirects to the home page.
- The pages are written for retail and ecommerce brands and mention Shopify integration, so other industries get less detail.
- The pages list no standalone desktop or phone apps for agents; iOS and Android are SDKs for adding chat to your own app.
- The vendor states its figures, such as resolution rates, from customer examples and does not publish a method.
Lorikeet
- The entry plan is $2,100 a month paid annually, so it suits teams with real ticket volume.
- Voice resolutions cost $1.50 each on Start and $1.20 on Scale, with full pricing set after a consultation.
- Escalations to a person and unresolved tickets are not charged, but each resolution is billed on top of the plan.
- Time to first live ticket averages under 29 days, according to the pricing page.
Key features
Gladly
- One record per customer
- Every chat, email, text, call and social message lands on one lifelong customer profile with order history and preferences, so agents and AI start with the context.
- AI for service
- Gladly AI answers on chat, email, SMS and voice and works multi-step requests through, handing off to a person with the full conversation when needed.
- AI for commerce
- The commerce agent recommends products from a shopper's past orders and can take payment in the conversation through a secure card form.
- Phone and omnichannel
- A built-in phone system with IVR sits beside chat, SMS, email, WhatsApp, Messenger and Instagram, with iOS and Android SDKs for in-app chat.
- Routing and operations
- People Match routing, tasks, quality assurance, workforce management, CSAT surveys and FAQ management are part of the workspace.
- Works beside other help desks
- The vendor says Gladly AI can run alongside an existing Zendesk or Salesforce help desk.
Lorikeet
- Resolves tickets through your systems
- The agent works inside tools like Zendesk, Intercom, Salesforce and HubSpot and completes requests through the company's own APIs.
- Follows written procedures
- Company procedures, from a short form to a long refund flow, are executed step by step rather than answered from help articles.
- Channels
- Pricing covers chat, email and SMS resolutions, inbound or outbound, and voice calls at a higher per-call rate.
- Triage and automated QA
- Separate per-ticket rates cover routing or analytics tagging of tickets and automated quality checks of conversations.
- Goal-driven outreach
- Dreamweaver takes a goal such as retention or lifetime value and decides what each customer needs next, including outbound messages.
Plans
Gladly
Pricing could not be confirmed. See gladly.ai.
Lorikeet
Start$2,100
per month, paid annually, for under 5,000 tickets a month
Platform included; chat, email and SMS resolutions $0.99 each, triage $0.30, automated QA $0.30.
Scale$5,100
per month, paid annually, for 5,000 to 20,000 tickets a month
Platform included; chat, email and SMS resolutions $0.90 each, triage $0.27, automated QA $0.27.
SignatureCustom
For 20,000 or more tickets a month; custom rates, and a $75K platform fee on the custom enterprise tier.
Common questions
Which is cheaper, Gladly or Lorikeet?
As of Nov 12, 2026, Gladly has no price we could confirm, and Lorikeet starts at $2,100 per month, paid annually, plus per-resolution rates.
Which has a free plan, Gladly or Lorikeet?
As of Nov 12, 2026, neither Gladly nor Lorikeet has a free plan. Lorikeet has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.