Gorgias vs Siena AI (2026): which should you pick?
As of Nov 12, 2026, Gorgias grades higher than Siena AI: 2.8 against 1.4 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Gorgias grades higher on value for money, the free plan and features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
Which one is for you
Pick Gorgias if
- Fits if you run a Shopify or WooCommerce store and answer a lot of order questions
- Works for teams that would rather pay per ticket than per agent
Look elsewhere if
- Not for you if you don't sell online, since it's built around store platforms
- Pricey if you lean on the AI agent, at $0.85 to $1.00 for every automated interaction, from $30 a month for 30
- Too light for busy stores on Starter: 50 tickets, 3 seats, monthly billing only, and no Voice, SMS or AI actions
- Watch out: tickets past your plan cost $0.40 each on Starter and $36 to $40 per 100 above it
- Skip it if you're on BigCommerce or Magento and want the $10 plan: BigCommerce needs Basic at $50, Magento needs Pro at $300
Pick Siena AI if
- Fits if you run a consumer brand with a help desk already and many repeat tickets
- Works for a team that wants to pay per automated ticket
Look elsewhere if
- Skip it if you don't already have a help desk, as it works inside one
- Pricey if your volume is small, since $750 a month is due before the first ticket
- Tight if you want to try first: there is no free plan or trial, only a sandbox that comes with the fee
- Watch out: the vendor sends tailored pricing after a form, and some agents are marked coming soon
How we grade them
| 2.8GPAGorgiasGood | 1.4GPASiena AIWeak | |
|---|---|---|
| Value for money | ABasic is $50 a month billed yearly for 300 tickets and any number of seats, $10 a head for a team of five, just under 60% of what the cheaper quarter of help desks charges. Starter is $10 for one person but only 50 tickets. Extra tickets are $0.40 each. | D$750 a month plus $0.90 per automated ticket, against a category middle of $29 per seat. It is an AI agent priced for volume, and the help desk it needs is a separate bill. |
| Free plan and trial | CA free trial with no card needed, though the listing doesn't say how long it lasts. There's no free plan, and the cheapest paid one is billed monthly only. | FNo free plan or trial on record. The $750 fee includes an unlimited sandbox. |
| Features | BOne inbox for email, chat, social and help center requests with order details beside each ticket, an AI agent that acts on orders, voice and SMS, and reports that tie support to sales. For a store, that's the whole job. | DIt is an AI agent, not a help desk: it needs Zendesk, Gorgias, Intercom or Gladly to work in. Some agents, such as Shopping, are marked coming soon. |
| Ease of use | CNo store rating on record. You connect the store, then each channel, and decide what the AI agent is allowed to do with orders. That is a fair bit of setup before the first reply goes out. | CNo store rating on record, and it has to be connected to your help desk after a form and a tailored quote. |
| Platforms and integrations | BWeb, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive. No desktop app, and BigCommerce and Magento need higher plans. | BWeb only, with 8 listed integrations. No phone or desktop app on record. |
| Best for | support desks for Shopify stores | an AI agent on top of your help desk |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gorgias and Siena AI. How we grade
Price against what you get
Gorgias starts at $10 a month and scores 2.7 out of 4 on features, ease of use and platforms. Siena AI starts at $750 a month and scores 2.0.
Gorgias scores higher and starts $740 a month lower. Of the other help desk and live chat tools on the chart, 1 scores higher than Gorgias for less, and 51 score higher than Siena AI for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Gorgias also covers reports, help desk, live chat and help center.
At a glance
| Gorgias | Siena AI | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $10 per month for 50 tickets, billed monthly | $750 per month platform fee, plus $0.90 per automated ticket |
| Free plan | None | None |
| Free trial | Free trial, no credit card required | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Gorgias Inc. | Siena AI |
| Price read from | gorgias.com | siena.cx |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
Gorgias
- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.
Siena AI
- Siena is an AI agent, not a help desk: it needs a separate help desk such as Zendesk or Gorgias to work in.
- Cost has two parts: $750 a month plus $0.90 per automated ticket, per the pricing page; the page says the vendor sends tailored pricing after a form.
- No free plan or trial is listed, though the platform fee includes an unlimited sandbox.
- Some agents on the site, such as the Shopping Agent, are marked as coming soon.
Key features
Gorgias
- One inbox with order data
- Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- AI Agent
- Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- Ecommerce platform links
- Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- Help center
- A help center is one of the channels on every plan; the custom plan allows unlimited help centers.
- Voice and SMS
- Phone and text support can be added to any plan from Basic up, priced in tiers by call and text volume.
- Revenue attribution
- Pro and Advanced add reports that tie support conversations to sales, alongside the support and automation statistics on every plan.
Siena AI
- Customer Service Agent
- Replies to shopper conversations in a brand's own voice and handles order questions, and hands over to people when needed.
- Works inside your help desk
- Integrations list Zendesk, Gorgias, Intercom, Kustomer, Gladly and Dixa, so Siena sends and receives conversations there.
- Ecommerce actions
- Connects to Shopify, subscription tools such as Recharge and Skio, returns through Loop, and shipment tracking through AfterShip and others.
- Analytics and QA
- Ask Siena and a Topics Explorer turn conversations into customer insights, and a quality assurance tool scores conversations automatically.
- More agents
- The site lists shopping, reviews and social agents alongside support; some are marked as coming soon.
Plans
Gorgias
Starter$10
per month for 50 tickets, billed monthly only
50 tickets a month and 3 user seats, with email, chat, social and help center channels and Shopify or WooCommerce. Extra tickets cost $0.40 each.
Basic$50
per month for 300 tickets, billed annually ($60 monthly)
300 tickets a month and 500 seats, adding BigCommerce, Voice and SMS add-ons and AI Agent actions. Extra tickets cost $40 per 100.
Pro$300
per month for 2,000 tickets, billed annually ($360 monthly)
2,000 tickets a month, adding Magento, revenue attribution and 1:1 onboarding. Extra tickets cost $36 per 100.
Advanced$750
per month for 5,000 tickets, billed annually ($900 monthly)
5,000 tickets a month with a dedicated success manager, white-glove onboarding and an SLA. Sold through a call with sales.
Custom planCustom
For more than 5,000 conversations a month: SAML SSO, audit logs, unlimited help centers, a custom DPA or MSA and a solutions architect.
Siena AI
Platform fee$750
per month
Access to the core AI engine and an unlimited sandbox. Automated tickets are billed separately at $0.90 each, with onboarding and a dedicated Slack channel for support.
Ways to pay less
Gorgias
- Annual discount
About 17% off with annual billing
Gorgias lists Basic at $50 a month billed annually ($600 a year) against $60 billed monthly, with the same cut on Pro and Advanced. Starter is monthly only.
Siena AI
No public discounts listed.
Common questions
Which is cheaper, Gorgias or Siena AI?
As of Nov 12, 2026, Gorgias is cheaper to start with: $10 a month, against $750 a month for Siena AI. Gorgias starts at $10 per month for 50 tickets, billed monthly, and Siena AI starts at $750 per month platform fee, plus $0.90 per automated ticket.
Which has a free plan, Gorgias or Siena AI?
As of Nov 12, 2026, neither Gorgias nor Siena AI has a free plan. Gorgias has a free trial.
Which platforms do Gorgias and Siena AI run on?
As of Nov 12, 2026, only Gorgias lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.