The UVdesk Insider’s Guide
Everything we know about UVdesk in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
UVdesk
The Insider’s Guide
Open-source help desk for online stores with hosted Pro and Enterprise
Every plan, grade, refund rule and rival among help desk and live chat tools, read from UVdesk’s own pages.
Made by Webkul Software Pvt Ltd · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from UVdesk’s own pages, its app-store listings and our grades. Every fact in it is on UVdesk’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.6
GPA, above 49 of the 66 other help desk and live chat tools we grade
UVdesk is a help desk made by Webkul for ecommerce and marketplace sellers. The PHP-based open-source edition is free to download and run on your own server with unlimited agents, and a hosted SaaS version adds Pro and Enterprise plans with order lookup, form builder and multichannel apps.
To get you started, here are 9 things to know about UVdesk, taken from its own pages and our grades.
No store rating on record, and the free edition is a PHP app you install and keep running yourself.
- 1
Best for an ecommerce help desk you can host yourself
UVdesk is a help desk by Webkul for ecommerce and marketplace sellers, with a free PHP open-source edition you run yourself and hosted plans from $8 an agent.
- 2
Paid plans start at $8 a month for each person
As its pricing page puts it: $8 per agent / month, billed annually ($11 billed monthly).
- 3
There is a free plan
UVdesk Open Source: free to download and host on your own server, with unlimited agents.
- 4
It runs on Web
Web.
- 5
Ticket management
Email, website forms and marketplace messages become tickets, with workflow rules, saved replies and agent privileges.
- 6
Ecommerce order lookup
Apps fetch order details from stores such as Magento, Shopify, OpenCart, PrestaShop and WordPress so agents see the order beside the ticket.
- 7
Marketplace channels
Connects marketplaces such as Amazon, eBay, Etsy and Flipkart, plus mailboxes like Gmail, Yahoo and Hotmail.
- 8
A 2.6 GPA, above 49 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace UVdesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
UVdesk at a glance
- Pricing
- Free plan, from $8 per agent / month, billed annually ($11 billed monthly)
- Free plan
- Yes
- Free trial
- 30-day free trial of Pro and Enterprise
- Runs on
- Web
- Made by
- Webkul Software Pvt Ltd
- Category
- Help Desks & Live Chat
- Our grade
- 2.6 GPA, good
The report card
Best for an ecommerce help desk you can host yourself
UVdesk is a help desk by Webkul for ecommerce and marketplace sellers, with a free PHP open-source edition you run yourself and hosted plans from $8 an agent. Hosted plans need at least 2 agents, and the free edition leaves the server and updates to you.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | Hosted Pro is $8 per agent a month billed annually, but sold in a minimum of 2 agents, so the floor is $16 a month, inside the cheapest quarter ($19). One person pays that. |
| Free plan and trial | B | The open-source edition is free with unlimited agents, and Pro and Enterprise have a 30-day trial. Self-hosting means you pay for the server. |
| Features | C | Ticketing aimed at ecommerce sellers, with ecommerce integrations, agent reports and a form builder on Pro. The pricing page shows the feature lists only in short form. |
| Ease of use | C | No store rating on record, and the free edition is a PHP app you install and keep running yourself. |
| Platforms and integrations | B | Web only, with 8 listed integrations. No phone or desktop app on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who UVdesk is for
- Fits if you sell online and want a help desk tied to your store
- Works for a developer who can run a PHP app on their own server
Who it is not for
- Skip it if you don't want to run a server, as the free edition is self-managed
- Tight if you're one person on hosted, because it needs at least 2 agents
- Watch out: the pricing page shows Pro and Enterprise feature lists in short form, so check the plan comparison
- Watch out: full portal customization and unlimited mailboxes need Enterprise at $15 an agent
Good to know
Good for
- Online sellers who need orders shown next to support tickets
- Developers who want to extend a PHP open-source help desk
- Small teams that can start with a free self-hosted install
Worth knowing
- Hosted plans need at least 2 agents.
- Free open-source installs are self-managed: you run the server and updates.
- The pricing page shows the Pro and Enterprise feature lists in short form, so check the plan comparison before choosing.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$8
A month to start, for each person. There is a free plan too
UVdesk has a free plan. Paid plans start at $8 per agent / month, billed annually ($11 billed monthly).
Self-hosting means you pay for the server.
Open Source
$0
Free forever with unlimited agents. You host it on your own server and manage it yourself.
Pro
$8
per agent / month, billed annually ($11 billed monthly)
Hosted, minimum 2 agents. Adds ecommerce multichannel integration, agent performance reports, form builder and file viewer apps, and data import.
Enterprise
$15
per agent / month, billed annually ($18 billed monthly)
Hosted, minimum 2 agents. Adds full portal customization, unlimited mailboxes and an unlimited knowledgebase.
The free plan
UVdesk Open Source: free to download and host on your own server, with unlimited agents.
Trying it first
30-day free trial of Pro and Enterprise
Read from uvdesk.com on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Open-source help desk for online stores with hosted Pro and Enterprise. Here is what it does, as its own site describes it, and what it covers: open source, self-hostable, shared inbox, forms, help desk, help center.
Ticketing aimed at ecommerce sellers, with ecommerce integrations, agent reports and a form builder on Pro.
- Ticket management
- Email, website forms and marketplace messages become tickets, with workflow rules, saved replies and agent privileges.
- Ecommerce order lookup
- Apps fetch order details from stores such as Magento, Shopify, OpenCart, PrestaShop and WordPress so agents see the order beside the ticket.
- Marketplace channels
- Connects marketplaces such as Amazon, eBay, Etsy and Flipkart, plus mailboxes like Gmail, Yahoo and Hotmail.
- Form builder
- Design contact, feedback and suggestion forms for a website; the form builder app comes with Pro.
- Knowledgebase
- A knowledgebase is part of the product; the Enterprise plan makes it unlimited.
Where it runs
- Web
What it works with
- Shopify
- Magento 2
- OpenCart
- PrestaShop
- WordPress
- Amazon
- eBay
- Gmail
UVdesk is made by Webkul Software Pvt Ltd.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
49/66
Other help desk and live chat tools it is graded above
UVdesk's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on free plan and trial (B, above 53 of 66) and worst on features (C, above 3).
Its paid plans start at $8 a month for each person, against a middle price of $29 for the category: 5 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. UVdesk’s own letter is outlined.
- BValue for moneyAbove 44 of 66
- BFree plan and trialAbove 53 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. UVdesk is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace UVdesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $96 a year. UVdesk is open source, so there is a third way: take its code and run it yourself.
What you could make
- Help desk, forms and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Shopify, Magento 2 and OpenCart among them.
What this rests on. UVdesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
FreeScout, Zammad, Chatwoot, Freshdesk and HelpDesk
The 5 tools UVdesk is most often weighed against, with where each one differs from it.
- 2.2GPA
FreeScout
Free
Free open-source help desk and shared mailbox you host yourself.
- Only FreeScout lists iOS and Android apps.
- UVdesk also covers forms.
- FreeScout also covers live chat.
- 2.8GPA
Zammad
Free plan · from €7/mo
Open-source help desk, hosted in Germany or run on your own server.
- UVdesk also covers forms and help center.
- Zammad also covers live chat.
- 2.4GPA
Chatwoot
Free plan · from $19/mo
Open-source support inbox you can self-host or use in the cloud.
- Only Chatwoot lists iOS and Android apps.
- UVdesk also covers forms and help desk.
- Chatwoot also covers live chat and AI support agent.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- UVdesk has a free plan. Freshdesk does not, though it has a free trial.
- Only Freshdesk lists iOS and Android apps.
- UVdesk is open source and self-hostable, according to its own site.
- 2.4GPA
HelpDesk
Free trial · from $19/mo
Ticketing with an AI agent for email, chat, Messenger and SMS.
- UVdesk has a free plan. HelpDesk does not, though it has a free trial.
- UVdesk is open source and self-hostable, according to its own site.
- UVdesk also covers forms and help center.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is UVdesk free?
UVdesk has a free plan. UVdesk Open Source: free to download and host on your own server, with unlimited agents.
How much does UVdesk cost?
UVdesk lists 3 plans. Open Source: $0.
What platforms does UVdesk work on?
UVdesk is available on Web.
Does UVdesk have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. UVdesk is listed for Web.
Does UVdesk have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. UVdesk is listed for Web.
Is UVdesk open source?
Yes. UVdesk is open source, according to its own site.
What does UVdesk integrate with?
UVdesk's listing names Shopify, Magento 2, OpenCart, PrestaShop, WordPress, Amazon, eBay and Gmail.
Does UVdesk have a free trial?
Yes. 30-day free trial of Pro and Enterprise.
Who makes UVdesk?
UVdesk is made by Webkul Software Pvt Ltd.
What are the alternatives to UVdesk?
The closest alternatives to UVdesk in our directory are FreeScout, Zammad, Chatwoot, Freshdesk and HelpDesk.
How does UVdesk compare with other help desk and live chat tools?
UVdesk's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
Is UVdesk good value for money?
ToolGPA grades UVdesk B for value for money. Its paid plans start at $8 a month for each person, against a middle price of $29 for the category: 5 of the 57 others that charge start lower.
Could I make my own version of UVdesk?
To replace UVdesk you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from UVdesk’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from UVdesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Webkul Software Pvt Ltd. Prices change, so check uvdesk.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- UVdesk, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/uvdesk
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "UVdesk: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/uvdesk
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/uvdesk/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after UVdesk, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what UVdesk’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. UVdesk is a trademark of its owner, and this guide is not made, paid for or approved by Webkul Software Pvt Ltd. Prices and plans change: check uvdesk.com before you buy.