Crisp vs Gleap (2026): which should you pick?
As of Nov 13, 2026, Crisp grades higher than Gleap: 2.6 against 2.4 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Crisp grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Crisp
Live chat and shared inbox priced per workspace, not per seat
Gleap
AI-led support inbox with live chat and in-app bug reporting
Which one is for you
Pick Crisp if
- Fits if you want one flat monthly price instead of per-conversation billing
- Works for a team of up to 4 on a Shopify, WooCommerce or WordPress store that mostly needs chat and email
Look elsewhere if
- Pricey if you're on your own, since the first paid plan is $45 a month
- Pricey if you need WhatsApp, Instagram or a help center, as they start on Essentials at $95 a month
- Tight if you lean on the AI agent, as Mini's $5 of credits covers around 90 conversations and top-up prices aren't listed
- Tight if you stay free: 2 seats, chat and a contact form only, 100 customer profiles and no AI
- Watch out: ticketing needs Plus at $295, and a workspace connects one account per messaging channel
Pick Gleap if
- Fits if you ship an app and want bug reports and support in one place
- Works for small product teams with 1 to 4 seats
Look elsewhere if
- Pricey if you use the AI, since it is billed from a separate balance, about $0.05 a conversation, on top of the plan
- Tight if you are on Hobby, because it is 1 seat and 1 project with Gleap branding
- Watch out: integrations such as Jira, Linear and GitHub start at Growth
- Skip it if you want voice cheaply, as it is $0.075 a minute in the widget and $0.20 by phone
How we grade them
| 2.6GPACrispGood | 2.4GPAGleapFair | |
|---|---|---|
| Value for money | CMini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start. | C$29 a month for 1 seat billed yearly, $99 for 4. Growth works out near $25 a seat before AI usage. |
| Free plan and trial | CA free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI. | CA 7-day trial with no card. No free plan. |
| Features | BChat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus. | BShared inbox, live chat, AI agents, bug reporting, help center, surveys and voice. The listing shows no gap in the core support job. |
| Ease of use | C4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up. | CNo store rating on record. You install an SDK, connect channels and set up the AI. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered. | BWeb plus iOS and Android, with Jira, Linear, GitHub, Slack, HubSpot and WhatsApp. |
| Best for | flat-priced chat and inbox for small teams | AI support inbox with in-app bug reporting |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Crisp and Gleap. How we grade
Price against what you get
Crisp starts at $45 a month and scores 3.0 out of 4 on features, ease of use and platforms. Gleap starts at $29 a month and scores 2.7.
Crisp scores higher, and starts $16 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Crisp for less, and 3 score higher than Gleap for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Gleap also covers surveys, help desk and session replay.
At a glance
| Crisp | Gleap | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $45 per workspace / month, with 4 seats | $29 per month for 1 seat, billed yearly ($35 billed monthly) |
| Free plan | 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits. | None |
| Free trial | 14-day free trial of any plan | 7-day free trial on every plan, no credit card needed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Crisp IM SAS | Gleap GmbH |
| Price read from | crisp.chat | gleap.ai |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Crisp
- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.
Gleap
- AI is paid from a separate balance, about $0.05 per conversation by Gleap's estimate, on top of the plan price.
- Hobby is limited to 1 seat and 1 project and shows a Powered by Gleap badge.
- Voice calls cost $0.075 a minute in the widget and $0.20 a minute by phone; extra phone numbers are $5 a month.
- Native integrations such as Jira, Linear, GitHub and HubSpot start at Growth.
Key features
Crisp
- Chat widget
- A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- Shared inbox for every channel
- Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- Hugo AI agent
- An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- Chatbot and workflow builder
- A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- Help center
- A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- Unlimited conversations
- Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.
Gleap
- Kai AI agents
- Kai Support answers customer conversations from your knowledge, Kai Copilot drafts replies for the team, and Kai Code opens pull requests from bug reports.
- Shared inbox and live chat
- Live chat, support email, WhatsApp, Instagram, Messenger, Slack and Telegram land in one inbox, with no ticket limit on any plan.
- In-app bug reporting
- Customers report bugs from an app or site with a screenshot, console logs and custom data; session replay is part of the product.
- Help center
- A public knowledge base with articles and collections, which Kai can also learn from together with crawled website pages.
- Surveys, tours and roadmap
- In-app surveys, product tours, checklists, a public feature roadmap and changelogs sit in the same workspace.
- Kai Voice
- Kai answers phone calls and widget voice calls, and teammates take calls from the inbox; calls are billed per minute.
Plans
Crisp
Free$0
2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI.
Mini$45
per workspace / month, with 4 seats
Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations.
Essentials$95
per workspace / month, with 10 seats
Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450).
Plus$295
per workspace / month for 20 seats, plus $10 per extra agent
Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations.
EnterpriseCustom
A custom plan arranged with Crisp for larger needs.
Gleap
Hobby$29
per month for 1 seat, billed yearly ($35 billed monthly)
1 seat and 1 project with live chat, shared inbox, in-app bug reporting and Kai; shows Gleap branding.
Growth$99
per month for 4 seats, billed yearly ($119 billed monthly)
4 seats, unlimited projects, every channel, help center, surveys. Extra seats $25 monthly or $21 a month yearly.
Pro$299
per month, unlimited seats, billed yearly ($359 billed monthly)
Unlimited seats, LLM model choice, advanced reports, custom roles, SLA policies, SOC 2 report, first phone number.
Enterprise$999
per month and up, billed yearly ($1,199 billed monthly)
Adds single sign-on, invoice billing, bring-your-own-model and a success manager; AI priced by agreement.
Ways to pay less
Crisp
- Nonprofit
50% off for nonprofits
Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat.
- Education
50% off for students
Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
- Other savings
20% off extra workspaces
Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat.
Gleap
- Startups
$1,200 in AI credits for early-stage startups
Gleap lists $1,200 in AI credits on the Growth or Pro plan for early-stage startups that pass an eligibility check.
- Annual discount
Two months free with yearly billing
Yearly billing is shown as two months free compared with paying monthly, for example $29 instead of $35 a month on Hobby.
Common questions
Which is cheaper, Crisp or Gleap?
As of Nov 13, 2026, Gleap is cheaper to start with: $29 a month, against $45 a month for Crisp. Crisp starts at $45 per workspace / month, with 4 seats, and Gleap starts at $29 per month for 1 seat, billed yearly ($35 billed monthly).
Which has a free plan, Crisp or Gleap?
As of Nov 13, 2026, only Crisp has a free plan. Gleap does not, though it has a free trial.
Which platforms do Crisp and Gleap run on?
As of Nov 13, 2026, only Crisp lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.