Gleap vs Plain (2026): which should you pick?

Pick Gleap if

• Fits if you ship an app and want bug reports and support in one place
• Works for small product teams with 1 to 4 seats

Look elsewhere if

• Pricey if you use the AI, since it is billed from a separate balance, about $0.05 a conversation, on top of the plan
• Tight if you are on Hobby, because it is 1 seat and 1 project with Gleap branding
• Watch out: integrations such as Jira, Linear and GitHub start at Growth
• Skip it if you want voice cheaply, as it is $0.075 a minute in the widget and $0.20 by phone

Pick Plain if

• Fits if your customers are software companies that talk to you in Slack
• Works for a team of 5 or fewer on Foundation

Look elsewhere if

• Pricey if you grow: Foundation caps at 5 seats and Horizon needs 3 to 10 at $99 each
• Skip it if you need SLAs or Microsoft Teams without Horizon
• Tight if you lean on AI: 1,000 credits a month on Foundation, with extra at $10 per 1,000
• Watch out: SSO, SCIM and HIPAA need the sales-only Frontier plan

Gleap

• AI is paid from a separate balance, about $0.05 per conversation by Gleap's estimate, on top of the plan price.
• Hobby is limited to 1 seat and 1 project and shows a Powered by Gleap badge.
• Voice calls cost $0.075 a minute in the widget and $0.20 a minute by phone; extra phone numbers are $5 a month.
• Native integrations such as Jira, Linear, GitHub and HubSpot start at Growth.

Plain

• Foundation is capped at 5 member seats and Horizon needs at least 3, up to 10; larger teams go to the sales-only Frontier plan.
• AI credits are limited per month (1,000 on Foundation, 2,500 on Horizon); extra credits are $10 per 1,000 up to $100 per 10,000.
• SLAs, escalation paths and Microsoft Teams need Horizon at $99 per user / month; SSO, SCIM and HIPAA need Frontier.
• Plain lists a startup program with a $6,000 flat fee for Horizon, 10 seats and 12 months, for early-stage teams of ten or fewer.

Gleap

Kai AI agents

Kai Support answers customer conversations from your knowledge, Kai Copilot drafts replies for the team, and Kai Code opens pull requests from bug reports.

Shared inbox and live chat

Live chat, support email, WhatsApp, Instagram, Messenger, Slack and Telegram land in one inbox, with no ticket limit on any plan.

In-app bug reporting

Customers report bugs from an app or site with a screenshot, console logs and custom data; session replay is part of the product.

Help center

A public knowledge base with articles and collections, which Kai can also learn from together with crawled website pages.

Surveys, tours and roadmap

In-app surveys, product tours, checklists, a public feature roadmap and changelogs sit in the same workspace.

Kai Voice

Kai answers phone calls and widget voice calls, and teammates take calls from the inbox; calls are billed per minute.

Plain

Customer Agent

An AI agent that answers customers directly. It uses 100 credits per resolution on every plan.

Sidekick Agent

An AI agent for the support team that uses 15 to 300 or more credits a task depending on effort.

Slack and email channels

Support threads come in from Slack channels, email addresses, in-app forms and live chat, with Microsoft Teams and Discord on higher plans.

Customer cards

Unlimited customer cards show account data next to a thread, with a stated data freshness of 15 seconds.

Workflows

Unlimited workflows, auto-labelling, urgency detection and thread summaries are on every plan.

Developer platform

The comparison table lists an API, webhooks, events, MCP and custom channels.

Gleap

• Hobby$29

  per month for 1 seat, billed yearly ($35 billed monthly)

  1 seat and 1 project with live chat, shared inbox, in-app bug reporting and Kai; shows Gleap branding.

• Growth$99

  per month for 4 seats, billed yearly ($119 billed monthly)

  4 seats, unlimited projects, every channel, help center, surveys. Extra seats $25 monthly or $21 a month yearly.

• Pro$299

  per month, unlimited seats, billed yearly ($359 billed monthly)

  Unlimited seats, LLM model choice, advanced reports, custom roles, SLA policies, SOC 2 report, first phone number.

• Enterprise$999

  per month and up, billed yearly ($1,199 billed monthly)

  Adds single sign-on, invoice billing, bring-your-own-model and a success manager; AI priced by agreement.

Plain

• Foundation$45

  per user / month, billed annually ($55 billed monthly)

  Up to 5 member seats, unlimited viewers, 1,000 AI credits a month, Slack, email and in-app channels, Linear, Jira and a help center. 7 days of reporting.

• Horizon$99

  per user / month, billed annually

  3 to 10 member seats, 2,500 AI credits a month, Microsoft Teams, SLAs, business hours, escalation paths, CRM integrations and all-time reporting history.

• FrontierCustom

  Custom credits and seats, multiple workspaces, SSO and SCIM, HIPAA, custom contracting and a dedicated customer success manager. Billed annually.

Gleap

• Startups

  $1,200 in AI credits for early-stage startups

  Gleap lists $1,200 in AI credits on the Growth or Pro plan for early-stage startups that pass an eligibility check.

• Annual discount

  Two months free with yearly billing

  Yearly billing is shown as two months free compared with paying monthly, for example $29 instead of $35 a month on Hobby.

Plain

• Startups

  50% off Horizon for early-stage startups

  A $6,000 flat fee covers 12 months and 10 seats of Horizon. Eligibility is VC-backed up to $5 million in funding, 10 or fewer on the support team, and not already a customer.

• Annual discount

  20% off Foundation with annual billing

  The pricing page shows Foundation at $45 per user a month billed annually against $55 billed monthly, labelled a 20% saving.