Gleap vs Intercom (2026): which should you pick?
As of Nov 13, 2026, Gleap and Intercom share a 2.4 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on which features you need.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Gleap
AI-led support inbox with live chat and in-app bug reporting
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
Which one is for you
Pick Gleap if
- Fits if you ship an app and want bug reports and support in one place
- Works for small product teams with 1 to 4 seats
Look elsewhere if
- Pricey if you use the AI, since it is billed from a separate balance, about $0.05 a conversation, on top of the plan
- Tight if you are on Hobby, because it is 1 seat and 1 project with Gleap branding
- Watch out: integrations such as Jira, Linear and GitHub start at Growth
- Skip it if you want voice cheaply, as it is $0.075 a minute in the widget and $0.20 by phone
Pick Intercom if
- Fits if you run a software or app company and support people inside the product
- Works for startups with under $10M raised and fewer than 15 staff, which get 93% off the first year
Look elsewhere if
- Pricey if you get lots of questions, as every Fin resolution adds $0.99 to the bill
- Skip it if you need a fixed monthly cost, since WhatsApp, SMS, phone and bulk email are billed by use
- Tight if you want automation workflows or several team inboxes, as both start on Advanced at $85 a seat
- Watch out: each agent gets 10 Copilot conversations a month free, and unlimited Copilot is $29 an agent on top
- Watch out: product tours and surveys need Proactive Support Plus, from $99 a month for 500 messages
How we grade them
| 2.4GPAGleapFair | 2.4GPAIntercomFair | |
|---|---|---|
| Value for money | C$29 a month for 1 seat billed yearly, $99 for 4. Growth works out near $25 a seat before AI usage. | CEssential is $29 a seat a month billed yearly ($39 monthly), above this category's middle of $24 but short of the dearer quarter. Fin is $0.99 per resolved conversation on top, and workflows and team inboxes need Advanced at $85. |
| Free plan and trial | CA 7-day trial with no card. No free plan. | CA 14-day free trial with all features, Fin and the add-ons, and no card needed, so you see the whole product. There is no free plan to drop back to when it ends, though. |
| Features | BShared inbox, live chat, AI agents, bug reporting, help center, surveys and voice. The listing shows no gap in the core support job. | BThe Messenger for websites and apps, a shared inbox with tickets, a help center on every plan, the Fin AI agent, workflows and Copilot in the inbox. Product tours and surveys cost extra, but the support job itself is covered. |
| Ease of use | CNo store rating on record. You install an SDK, connect channels and set up the AI. | CNo store rating on record. The Messenger has to go into your site or app, Fin learns from your content, and the automations come with a builder to learn. Not a quick switch-on. |
| Platforms and integrations | BWeb plus iOS and Android, with Jira, Linear, GitHub, Slack, HubSpot and WhatsApp. | BWeb, iPhone and Android, with Salesforce, HubSpot, Shopify, Stripe, Statuspage, Zendesk and WhatsApp. Fin can even run on top of Zendesk or Salesforce. No desktop app, though. |
| Best for | AI support inbox with in-app bug reporting | in-app chat with an AI agent answering first |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gleap and Intercom. How we grade
Price against what you get
Gleap starts at $29 a month and scores 2.7 out of 4 on features, ease of use and platforms. Intercom starts at $29 a month for each person and scores 2.7.
On this chart the two sit in the same place: the same score for the same starting price. Of the other help desk and live chat tools on the chart, 3 score higher than Gleap for less, and 3 score higher than Intercom for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Gleap also covers surveys and session replay.
- Intercom also covers reports.
At a glance
| Gleap | Intercom | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $29 per month for 1 seat, billed yearly ($35 billed monthly) | $29 per seat / month, billed annually ($39 billed monthly) |
| Free plan | None | None |
| Free trial | 7-day free trial on every plan, no credit card needed | 14-day free trial with all features, Fin and add-ons, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Gleap GmbH | Intercom, Inc. |
| Price read from | gleap.ai | intercom.com |
| Checked | Nov 13, 2026 | Nov 2, 2026 |
Worth knowing
Gleap
- AI is paid from a separate balance, about $0.05 per conversation by Gleap's estimate, on top of the plan price.
- Hobby is limited to 1 seat and 1 project and shows a Powered by Gleap badge.
- Voice calls cost $0.075 a minute in the widget and $0.20 a minute by phone; extra phone numbers are $5 a month.
- Native integrations such as Jira, Linear, GitHub and HubSpot start at Growth.
Intercom
- Every Fin outcome costs $0.99 on top of seats, and WhatsApp, SMS, phone and bulk email are billed by usage.
- Unlimited Copilot costs $29 per agent / month billed annually ($35 monthly); the Pro add-on with Operator starts at $100 a month per workspace.
- Fin can run on another helpdesk such as Zendesk or Salesforce for $0.99 per outcome with a monthly minimum and no seat fees, sold through sales.
- Outbound features such as product tours and surveys need Proactive Support Plus, from $99 a month for 500 messages.
Key features
Gleap
- Kai AI agents
- Kai Support answers customer conversations from your knowledge, Kai Copilot drafts replies for the team, and Kai Code opens pull requests from bug reports.
- Shared inbox and live chat
- Live chat, support email, WhatsApp, Instagram, Messenger, Slack and Telegram land in one inbox, with no ticket limit on any plan.
- In-app bug reporting
- Customers report bugs from an app or site with a screenshot, console logs and custom data; session replay is part of the product.
- Help center
- A public knowledge base with articles and collections, which Kai can also learn from together with crawled website pages.
- Surveys, tours and roadmap
- In-app surveys, product tours, checklists, a public feature roadmap and changelogs sit in the same workspace.
- Kai Voice
- Kai answers phone calls and widget voice calls, and teammates take calls from the inbox; calls are billed per minute.
Intercom
- Fin AI Agent
- Answers customers across channels and hands off to the team inbox. It costs $0.99 per outcome, charged at most once per conversation and not when a human takes over.
- Messenger live chat
- A chat widget for websites and mobile apps that feeds the same inbox as email and other channels.
- Shared inbox and tickets
- Conversations and tickets in one inbox with pre-built reports. Advanced adds multiple team inboxes and round-robin assignment.
- Help center
- A public help center on every plan; Advanced adds private and multilingual help centers and Expert adds one per brand.
- Workflows
- Basic automation on Essential and a visual workflow automation builder from Advanced up, with SLAs on Expert.
- Copilot
- An AI assistant in the inbox. Each agent gets 10 Copilot conversations a month free; unlimited use is a paid add-on per agent.
Plans
Gleap
Hobby$29
per month for 1 seat, billed yearly ($35 billed monthly)
1 seat and 1 project with live chat, shared inbox, in-app bug reporting and Kai; shows Gleap branding.
Growth$99
per month for 4 seats, billed yearly ($119 billed monthly)
4 seats, unlimited projects, every channel, help center, surveys. Extra seats $25 monthly or $21 a month yearly.
Pro$299
per month, unlimited seats, billed yearly ($359 billed monthly)
Unlimited seats, LLM model choice, advanced reports, custom roles, SLA policies, SOC 2 report, first phone number.
Enterprise$999
per month and up, billed yearly ($1,199 billed monthly)
Adds single sign-on, invoice billing, bring-your-own-model and a success manager; AI priced by agreement.
Intercom
Essential$29
per seat / month, billed annually ($39 billed monthly)
Messenger live chat, a shared inbox and tickets, pre-built reports, a public help center and basic automation. Fin costs $0.99 per outcome on top.
Advanced$85
per seat / month, billed annually ($99 billed monthly)
Adds a workflow automation builder, multiple team inboxes, round-robin assignment, a private and multilingual help center and 20 free Lite seats.
Expert$132
per seat / month, billed annually ($139 billed monthly)
Adds SSO and identity management, HIPAA support, SLAs, a multibrand Messenger and help center, and 50 free Lite seats.
Ways to pay less
Gleap
- Startups
$1,200 in AI credits for early-stage startups
Gleap lists $1,200 in AI credits on the Growth or Pro plan for early-stage startups that pass an eligibility check.
- Annual discount
Two months free with yearly billing
Yearly billing is shown as two months free compared with paying monthly, for example $29 instead of $35 a month on Hobby.
Intercom
- Annual discount
Lower price with annual billing
Intercom's pricing page lists Essential at $29 per seat a month billed annually against $39 billed monthly, Advanced at $85 against $99 and Expert at $132 against $139.
- Other savings
New customers save 35% on annual Essential
Some loads of the pricing page show Essential at $19 per seat a month billed annually instead of $29 for new customers, or 25% off monthly, kept for as long as the subscription lasts.
- Startups
Early Stage: 93% off the first year
Startups with under $10M raised and fewer than 15 employees get 93% off in year one, 50% in year two and 25% in year three, plus a year of Fin with 300 outcomes.
Common questions
Which is cheaper, Gleap or Intercom?
As of Nov 13, 2026, Gleap starts at $29 per month for 1 seat, billed yearly ($35 billed monthly), and Intercom starts at $29 per seat / month, billed annually ($39 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Gleap or Intercom?
As of Nov 13, 2026, neither Gleap nor Intercom has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.