The Gorgias Insider’s Guide
Everything we know about Gorgias in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Gorgias
The Insider’s Guide
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Gorgias’s own pages.
Made by Gorgias Inc. · checked Oct 17, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Gorgias’s own pages, its app-store listings and our grades. Every fact in it is on Gorgias’s page too, where it is kept up to date. Checked Oct 17, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 16 of the 19 other help desk and live chat tools we grade
Gorgias is a help desk for online stores, built around Shopify, that gathers email, chat, social messages and help center requests into one inbox alongside each customer's orders. Plans are priced by tickets a month rather than by agent, and an AI Agent that can answer questions and act on orders is billed per automated interaction.
To get you started, here are 9 things to know about Gorgias, taken from its own pages and our grades.
If you don't sell online, though, most of what makes it special won't matter to you.
- 1
Best for support desks for Shopify stores
It's priced by tickets, not agents, so the whole team can pile in.
- 2
Paid plans start at $10 a month
As its pricing page puts it: $10 per month for 50 tickets, billed monthly.
- 3
You can try it first
Free trial, no credit card required
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
One inbox with order data
Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- 6
AI Agent
Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- 7
Ecommerce platform links
Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- 8
A 2.8 GPA, above 16 of 19
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Gorgias you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Gorgias at a glance
- Pricing
- Free trial, from $10 per month for 50 tickets, billed monthly
- Free plan
- No
- Free trial
- Free trial, no credit card required
- Runs on
- Web, iOS, Android
- Made by
- Gorgias Inc., since 2015
- Category
- Help Desks & Live Chat
- Our grade
- 2.8 GPA, good
The report card
Best for support desks for Shopify stores
Gorgias is a help desk made for online stores: every email, chat and social message sits next to that customer's orders, and its AI agent can cancel an order or apply a discount. It's priced by tickets, not agents, so the whole team can pile in. If you don't sell online, though, most of what makes it special won't matter to you.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | A | Basic is $50 a month billed yearly for 300 tickets and any number of seats, $10 a head for a team of five, just under 60% of what the cheaper quarter of help desks charges. Starter is $10 for one person but only 50 tickets. Extra tickets are $0.40 each. |
| Free plan and trial | C | A free trial with no card needed, though the listing doesn't say how long it lasts. There's no free plan, and the cheapest paid one is billed monthly only. |
| Features | B | One inbox for email, chat, social and help center requests with order details beside each ticket, an AI agent that acts on orders, voice and SMS, and reports that tie support to sales. For a store, that's the whole job. |
| Ease of use | C | No store rating on record. You connect the store, then each channel, and decide what the AI agent is allowed to do with orders. That is a fair bit of setup before the first reply goes out. |
| Platforms and integrations | B | Web, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive. No desktop app, and BigCommerce and Magento need higher plans. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Gorgias is for
- Great if you run a Shopify store and answer a lot of order questions
- Handy when your support team is growing and you'd rather not pay per agent
- Good for brands that want an AI agent able to cancel orders and apply discounts
Who it is not for
- Not for you if you don't sell online, since it's built around store platforms
- Pricey if you lean on the AI agent, at $0.85 to $1.00 for every automated interaction
- Too light for busy stores on Starter, which stops at 50 tickets and 3 seats
Good to know
Good for
- Shopify and other online stores handling order questions
- Growing support teams that do not want to pay per agent
- Brands that want an AI agent able to act on orders
Worth knowing
- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$10
A month to start
Gorgias is a paid product with a free trial, starting at $10 per month for 50 tickets, billed monthly.
A free trial with no card needed, though the listing doesn't say how long it lasts.
Starter
$10
per month for 50 tickets, billed monthly only
50 tickets a month and 3 user seats, with email, chat, social and help center channels and Shopify or WooCommerce. Extra tickets cost $0.40 each.
Basic
$50
per month for 300 tickets, billed annually ($60 monthly)
300 tickets a month and 500 seats, adding BigCommerce, Voice and SMS add-ons and AI Agent actions. Extra tickets cost $40 per 100.
Pro
$300
per month for 2,000 tickets, billed annually ($360 monthly)
2,000 tickets a month, adding Magento, revenue attribution and 1:1 onboarding. Extra tickets cost $36 per 100.
Advanced
$750
per month for 5,000 tickets, billed annually ($900 monthly)
5,000 tickets a month with a dedicated success manager, white-glove onboarding and an SLA. Sold through a call with sales.
Custom plan
Custom
For more than 5,000 conversations a month: SAML SSO, audit logs, unlimited help centers, a custom DPA or MSA and a solutions architect.
Trying it first
Free trial, no credit card required
Read from gorgias.com on Oct 17, 2026.
Ways to pay less
Annual discount
About 17% off with annual billing
Gorgias lists Basic at $50 a month billed annually ($600 a year) against $60 billed monthly, with the same cut on Pro and Advanced. Starter is monthly only.
Stated on gorgias.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Ecommerce help desk priced by tickets, with a paid-per-use AI agent. Here is what it does, as its own site describes it, and what it covers: reports, help desk, live chat, help center, AI support agent.
Web, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive.
- One inbox with order data
- Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- AI Agent
- Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- Ecommerce platform links
- Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- Help center
- A help center is one of the channels on every plan; the custom plan allows unlimited help centers.
- Voice and SMS
- Phone and text support can be added to any plan from Basic up, priced in tiers by call and text volume.
- Revenue attribution
- Pro and Advanced add reports that tie support conversations to sales, alongside the support and automation statistics on every plan.
Where it runs
- Web
- iOS
- Android
What it works with
- Shopify
- BigCommerce
- WooCommerce
- Magento
- Loop Returns
- Yotpo
- Recharge
- Attentive
Gorgias is made by Gorgias Inc., and has been around since 2015.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
16/19
Other help desk and live chat tools it is graded above
Gorgias's GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade.
It stands best on value for money (A, above 16 of 19) and worst on ease of use (C, above 0).
Its paid plans start at $10 a month, against a middle price of $24.17 for the category: 1 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Gorgias’s own letter is outlined.
- AValue for moneyAbove 16 of 19
- CFree plan and trialAbove 1 of 19
- BFeaturesAbove 9 of 19
- CEase of useAbove 0 of 19
- BPlatforms and integrationsAbove 0 of 19
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Gorgias is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Gorgias you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade. It costs $120 a year.
What you could make
- Help desk, help center and reports: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Shopify, BigCommerce and WooCommerce among them.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Gorgias’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zendesk, Richpanel, Re:amaze, Tidio and eDesk
The 5 tools Gorgias is most often weighed against, with where each one differs from it.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- 2.2GPA
Richpanel
Free trial
AI agents, help desk and a self-service portal for online stores.
- Only Richpanel lists macOS and Windows apps.
- Gorgias also covers reports.
- 2.6GPA
Re:amaze
Free trial · from $26.10/mo
Shared inbox help desk with live chat, FAQ and an AI agent.
- Gorgias also covers reports.
- Re:amaze also covers shared inbox.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Tidio has a free plan. Gorgias does not, though it has a free trial.
- Only Tidio lists macOS and Windows apps.
- Gorgias also covers reports and help center.
- 2.0GPA
eDesk
Free trial · from $39/mo
Help desk for sellers on Amazon, eBay and online stores.
- Only Gorgias lists iOS and Android apps.
- Gorgias also covers reports and help center.
- eDesk also covers shared inbox.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Gorgias free?
No, Gorgias is a paid product, but you can try it first. Free trial, no credit card required.
How much does Gorgias cost?
Gorgias lists 5 plans. Starter: $10 per month for 50 tickets, billed monthly only.
What platforms does Gorgias work on?
Gorgias is available on Web, iOS and Android.
Does Gorgias offer any discounts?
Gorgias publicly lists the following: About 17% off with annual billing.
Does Gorgias have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Gorgias is listed for Web, iOS and Android.
Does Gorgias have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Gorgias is listed for Web, iOS and Android.
Is Gorgias open source?
Gorgias is not described as open source on its own site, as read on Oct 17, 2026.
What does Gorgias integrate with?
Gorgias's listing names Shopify, BigCommerce, WooCommerce, Magento, Loop Returns, Yotpo, Recharge and Attentive.
Who makes Gorgias?
Gorgias is made by Gorgias Inc. It dates from 2015.
What are the alternatives to Gorgias?
The closest alternatives to Gorgias in our directory are Zendesk, Richpanel, Re:amaze, Tidio and eDesk.
How does Gorgias compare with other help desk and live chat tools?
Gorgias's GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade.
Is Gorgias good value for money?
ToolGPA grades Gorgias A for value for money. Its paid plans start at $10 a month, against a middle price of $24.17 for the category: 1 of the 18 others that charge start lower.
Could I make my own version of Gorgias?
To replace Gorgias you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Gorgias’s own pages on Oct 17, 2026, and the grades were given on Oct 17, 2026. Graded from this listing, whose facts were read from Gorgias' own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Gorgias Inc. Prices change, so check gorgias.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
1,858
Tools graded, in 46 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
1,858
tools graded
46
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Gorgias, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/gorgias
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Gorgias: The Insider's Guide", checked Oct 17, 2026. https://toolgpa.com/tools/gorgias
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/gorgias/guide
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See our other guides
The best-graded help desk and live chat tools after Gorgias, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 20 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Gorgias’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Gorgias is a trademark of its owner, and this guide is not made, paid for or approved by Gorgias Inc. Prices and plans change: check gorgias.com before you buy.