Alternatives · Help Desks
Gorgias alternatives
Gorgias compared with 6 alternatives: Zendesk, Richpanel, Re:amaze, Tidio, eDesk and 1 more.
Gorgias is a paid product with a free trial, starting at $10 per month for 50 tickets, billed monthly. 1 of the 6 alternatives is free or has a free plan. 5 more offer a free trial.
6 tools · Listings checked up to Oct 17, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| GorgiasThis tool | Free trial · from $10/mo | Trial only | Web, iOS, Android |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Richpanel | Free trial | Trial only | Web, macOS, Windows, iOS, Android |
| Re:amaze | Free trial · from $26.10/mo | Trial only | Web, iOS, Android |
| Tidio | Free plan · from $24.17/mo | Yes | Web, macOS, Windows, iOS, Android |
| eDesk | Free trial · from $39/mo | Trial only | Web |
| Trengo | Free trial · from €299/mo | Trial only | Web |
Price against what you get
Gorgias starts at $10 a month and scores 2.7 out of 4 on features, ease of use and platforms. None of the 5 alternatives on this chart both scores higher and starts lower.
Zendesk and Tidio score higher without starting lower.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Gorgias
- Free trial · from $19/mo
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly). Gorgias starts at $10 per month for 50 tickets, billed monthly.
Suits: Support teams handling email, chat and phone in one queue
- Free trial
Richpanel
AI agents, help desk and a self-service portal for online stores
- Only Richpanel lists macOS and Windows apps.
- Gorgias also covers reports.
Suits: Ecommerce brands handling about 1,000 or more conversations a month
- Free trial · from $26.10/mo
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
- Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly). Gorgias starts at $10 per month for 50 tickets, billed monthly.
- Re:amaze also covers shared inbox.
- Gorgias also covers reports.
Suits: Online stores on Shopify or BigCommerce
- Free plan · from $24.17/mo
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). Gorgias starts at $10 per month for 50 tickets, billed monthly.
- Tidio has a free plan. Gorgias does not, though it has a free trial.
- Only Tidio lists macOS and Windows apps.
- Gorgias also covers reports and help center.
Suits: Small online stores, especially on Shopify or WordPress
- Free trial · from $39/mo
eDesk
Help desk for sellers on Amazon, eBay and online stores
- eDesk starts at $39 per agent / month, billed annually ($49 billed monthly). Gorgias starts at $10 per month for 50 tickets, billed monthly.
- Only Gorgias lists iOS and Android apps.
- eDesk also covers shared inbox.
- Gorgias also covers reports and help center.
Suits: Sellers on Amazon, eBay or Walmart as well as their own web store
- Free trial · from €299/mo
Trengo
Shared inbox for WhatsApp, email and chat with AI agents, in euros
- Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly). Gorgias starts at $10 per month for 50 tickets, billed monthly.
- Only Gorgias lists iOS and Android apps.
- Trengo also covers shared inbox.
- Gorgias also covers reports and help desk.
Suits: European businesses that handle much of their service over WhatsApp
Limits worth knowing in Gorgias
- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.
Common questions
What are the alternatives to Gorgias?
The alternatives to Gorgias in this directory are Zendesk, Richpanel, Re:amaze, Tidio, eDesk and Trengo. Each one has a side-by-side comparison with Gorgias.
Is there a free alternative to Gorgias?
Yes. Tidio has a free plan alongside paid ones.
Which Gorgias alternatives work on Windows?
The Gorgias listing does not include a Windows app. Richpanel and Tidio list one.
Which Gorgias alternatives work on macOS?
The Gorgias listing does not include a macOS app. Richpanel and Tidio list one.
When were these prices checked?
Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.