Melhores Help desks e chat ao vivo (2026): nosso top 3 entre 23, em ordem

Nosso top 3 de ferramentas de help desk e chat ao vivo

Zoho Desk comes first because it covers the whole help desk job for less: free email ticketing for 3 people, then $7 a user, with chat and a knowledge base from $14. Tidio is second for small shops that answer customers mainly by chat, priced by conversations rather than seats. The two do different jobs more than they compete. tawk.to is third for anyone who wants website chat, tickets and a help center for nothing. Zendesk narrowly missed: it covers email, chat and phone, but chat and a help center start at $55 an agent. Gorgias suits online stores but has no free plan.

1. 1

   1º lugar: Zoho Desk

   Plano gratuito · a partir de $7/mês

   Para: Most small support teams

   Zoho Desk turns email, social posts and web forms into tickets, and adds live chat, WhatsApp and a public knowledge base on Standard and phone support on Professional. The Free edition covers email ticketing for up to 3 users, Express is $7 a user a month billed annually ($9 monthly), and Standard is $14 ($20 monthly). It runs on the web, iPhone and Android, and ties into Zoho CRM, Salesforce, Slack, Jira and Zapier. Its iPhone and iPad app averages 4.7 from about 1,600 ratings. Know the limits: Free has no knowledge base, automation or AI, Express stops at 5 users, and smart replies need your own OpenAI API key, with Zia's built-in AI only from Professional at $23 a user.

   app para iPhone e iPad: 4.7 de 5 na App Store

   Preços e detalhes de Zoho Desk
2. 2

   2º lugar: Tidio

   Plano gratuito · a partir de $24.17/mês

   Para: Small online stores that support customers by chat

   Tidio puts website chat, email, Instagram, Messenger and WhatsApp into one inbox with ticketing, and charges by conversations a person answers rather than by seat: the free plan covers 50 a month for up to 10 seats, and Starter is $24.17 a month for 100, billed annually ($29 monthly). It has apps for the web, Mac, Windows, iPhone and Android, and links to Shopify, WordPress, Zendesk, Salesforce and Zapier. Its iPhone and iPad app averages 4.8 from about 4,800 ratings. It is second because it does less of the help desk job than Zoho Desk: the listing has no help center or phone support, and the Lyro AI agent is an add-on from $39 a month once its 50 one-off free conversations are used.

   app para iPhone e iPad: 4.8 de 5 na App Store

   Preços e detalhes de Tidio
3. 3

   3º lugar: tawk.to

   Plano gratuito · a partir de $29/mês

   Para: Anyone who wants website chat for free

   tawk.to gives you a website chat widget, a shared inbox, ticketing, a hosted knowledge base, chat pages and a simple CRM for nothing, with no charge per seat. It runs on the web, Windows, Mac, iPhone and Android. It is third because the free price comes with conditions: a "Powered by tawk.to" badge stays on the widget, chat page and knowledge base unless you pay $29 a month per property, AI Assist is free only for limited volume, and the listing names only Shopify and WordPress as integrations. Voice agents were waitlist-only when read, so there is no phone support yet.

   Preços e detalhes de tawk.to

Classificado em 17 de out. de 2026 a partir do que cada ficha mostra e do que as pessoas dizem sobre a ferramenta, não de testes nossos. Como classificamos