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Support client et chat en direct (2026) : notre top 3 sur 23, dans l’ordre

Au 17 oct. 2026, notre premier choix est Zoho Desk (GPA de 3.4), puis Tidio et tawk.to.

Classé par ToolGPA le 17 oct. 2026 · fiches vérifiées jusqu’au 18 oct. 2026

Une seule file partagée pour les e-mails et les chats des clients, un centre d’aide où les gens peuvent chercher, et une IA capable de répondre aux questions faciles.

Guide gratuit des outils de support et de chat en direct

Notre top trois des outils de support et de chat en direct

Zoho Desk comes first because it covers the whole help desk job for less: free email ticketing for 3 people, then $7 a user, with chat and a knowledge base from $14. Tidio is second for small shops that answer customers mainly by chat, priced by conversations rather than seats. The two do different jobs more than they compete. tawk.to is third for anyone who wants website chat, tickets and a help center for nothing. Zendesk narrowly missed: it covers email, chat and phone, but chat and a help center start at $55 an agent. Gorgias suits online stores but has no free plan.

  1. Premier: Zoho Desk

    Formule gratuite · à partir de $7/mois

    Pour : Most small support teams

    Zoho Desk turns email, social posts and web forms into tickets, and adds live chat, WhatsApp and a public knowledge base on Standard and phone support on Professional. The Free edition covers email ticketing for up to 3 users, Express is $7 a user a month billed annually ($9 monthly), and Standard is $14 ($20 monthly). It runs on the web, iPhone and Android, and ties into Zoho CRM, Salesforce, Slack, Jira and Zapier. Its iPhone and iPad app averages 4.7 from about 1,600 ratings. Know the limits: Free has no knowledge base, automation or AI, Express stops at 5 users, and smart replies need your own OpenAI API key, with Zia's built-in AI only from Professional at $23 a user.

    application iPhone et iPad : 4.7 sur 5 sur App Store

    Tarifs et détails de Zoho Desk

  2. Deuxième: Tidio

    Formule gratuite · à partir de $24.17/mois

    Pour : Small online stores that support customers by chat

    Tidio puts website chat, email, Instagram, Messenger and WhatsApp into one inbox with ticketing, and charges by conversations a person answers rather than by seat: the free plan covers 50 a month for up to 10 seats, and Starter is $24.17 a month for 100, billed annually ($29 monthly). It has apps for the web, Mac, Windows, iPhone and Android, and links to Shopify, WordPress, Zendesk, Salesforce and Zapier. Its iPhone and iPad app averages 4.8 from about 4,800 ratings. It is second because it does less of the help desk job than Zoho Desk: the listing has no help center or phone support, and the Lyro AI agent is an add-on from $39 a month once its 50 one-off free conversations are used.

    application iPhone et iPad : 4.8 sur 5 sur App Store

    Tarifs et détails de Tidio

  3. Troisième: tawk.to

    Formule gratuite · à partir de $29/mois

    Pour : Anyone who wants website chat for free

    tawk.to gives you a website chat widget, a shared inbox, ticketing, a hosted knowledge base, chat pages and a simple CRM for nothing, with no charge per seat. It runs on the web, Windows, Mac, iPhone and Android. It is third because the free price comes with conditions: a "Powered by tawk.to" badge stays on the widget, chat page and knowledge base unless you pay $29 a month per property, AI Assist is free only for limited volume, and the listing names only Shopify and WordPress as integrations. Voice agents were waitlist-only when read, so there is no phone support yet.

    Tarifs et détails de tawk.to

Classé le 17 oct. 2026 d’après ce que montre chaque fiche et ce que les gens disent de l’outil, pas d’après nos propres tests. Comment nous classons

Le prix face à ce que vous obtenez

Quels outils de support et de chat en direct donnent le plus pour votre argent ?

Going by our grades, Zoho Desk gives the most for the money among help desk and live chat tools: no tool on this chart scores higher without costing more.

Voir les 22 sur le graphique

Garder ou faire

Pourriez-vous faire le vôtre ?

A help desk at its plainest is a shared inbox where every email gets an owner and a status. Live chat that reaches you in seconds, a help center people can search and AI that answers from it are the parts that take a company.

Garder23À vous de voir0Faire0Aucun de ces outils de support et de chat en direct n’est à faire soi-même.

Prix
Tourne sur
Doit être

23 outils

Outils

  • Chatbase

    Support client

    2.0GPA

    Build AI support agents trained on your content, priced by credits

    Essai gratuit · à partir de $32/moisWeb

  • Chatwoot

    Support client

    2.4GPA

    Open-source support inbox you can self-host or use in the cloud

    Formule gratuite · à partir de $19/moisWeb · iOS · Android

  • Crisp

    Support client

    2.6GPA

    Live chat and shared inbox priced per workspace, not per seat

    Formule gratuite · à partir de $45/moisWeb · macOS · Windows +2

  • Deskpro

    Support client

    1.8GPA

    Help desk for cloud or self-hosted use, with seat minimums

    À partir de $39/moisWeb · iOS · Android

  • eDesk

    Support client

    2.0GPA

    Help desk for sellers on Amazon, eBay and online stores

    Essai gratuit · à partir de $39/moisWeb

  • Freshdesk

    Support client

    2.4GPA

    Email ticketing help desk with a knowledge base and AI agents

    Essai gratuit · à partir de $19/moisWeb · iOS · Android

  • Freshservice

    Support client

    2.4GPA

    IT service desk for employee requests, assets and changes

    Essai gratuit · à partir de $19/moisWeb · iOS · Android

  • Gorgias

    Support client

    2.8GPA

    Ecommerce help desk priced by tickets, with a paid-per-use AI agent

    Essai gratuit · à partir de $10/moisWeb · iOS · Android

  • Helpwise

    Support client

    2.6GPA

    Shared inbox for email, chat, WhatsApp and SMS with a help center

    Essai gratuit · à partir de $12/moisWeb · iOS · Android

  • Intercom

    Support client

    2.4GPA

    Helpdesk with live chat and the Fin AI agent priced per outcome

    Essai gratuit · à partir de $29/moisWeb · iOS · Android

  • Kommunicate

    Support client

    2.2GPA

    AI agents for chat, email and voice with live chat hand-off

    Essai gratuit · à partir de $34/moisWeb

  • LiveAgent

    Support client

    2.6GPA

    Help desk with email tickets, live chat, call center and AI agents

    Essai gratuit · à partir de $15/moisWeb · iOS · Android

  • Re:amaze

    Support client

    2.6GPA

    Shared inbox help desk with live chat, FAQ and an AI agent

    Essai gratuit · à partir de $26.10/moisWeb · iOS · Android

  • respond.io

    Support client

    2.6GPA

    Team inbox for WhatsApp, social chats, email and calls with AI agents

    Essai gratuit · à partir de $79/moisWeb · iOS · Android

  • Richpanel

    Support client

    2.2GPA

    AI agents, help desk and a self-service portal for online stores

    Essai gratuitWeb · macOS · Windows +2

  • Smartsupp

    Support client

    2.4GPA

    Live chat, WhatsApp and email inbox with the Mira AI shopping agent

    Formule gratuite · à partir de $17/moisWeb · iOS · Android

  • SupportBee

    Support client

    2.4GPA

    Email ticketing and shared inbox with a knowledge base and portal

    Essai gratuit · à partir de $17/moisWeb

  • tawk.to

    Support client

    3.0GPA

    Free live chat, ticketing and help center, with paid add-ons

    Formule gratuite · à partir de $29/moisWeb · Windows · macOS +2

  • Text by LiveChat

    Support client

    2.4GPA

    Website chat, ticketing and an AI agent from the LiveChat team

    Essai gratuit · à partir de $19/moisWeb · macOS · Windows +2

  • Tidio

    Support client

    3.2GPA

    Live chat, ticketing and the Lyro AI agent priced by conversations

    Formule gratuite · à partir de $24.17/moisWeb · macOS · Windows +2

  • Trengo

    Support client

    2.2GPA

    Shared inbox for WhatsApp, email and chat with AI agents, in euros

    Essai gratuit · à partir de €299/moisWeb

  • Zendesk

    Support client

    2.4GPA

    Ticketing, messaging, help center and AI agents for support teams

    Essai gratuit · à partir de $19/moisWeb · iOS · Android

  • Zoho Desk

    Support client

    3.4GPA

    Low-cost ticketing help desk with a free plan for three users

    Formule gratuite · à partir de $7/moisWeb · iOS · Android

Questions fréquentes

Quels sont les meilleurs outils de support et de chat en direct ?

Au 17 oct. 2026, ToolGPA classe Zoho Desk en premier (pour : most small support teams), Tidio en deuxième (pour : small online stores that support customers by chat), tawk.to en troisième (pour : anyone who wants website chat for free).

Comment ToolGPA classe-t-il les outils de support et de chat en direct ?

D’après ce que montrent les pages de chaque outil (prix, formule gratuite, plateformes, fonctionnalités et limites) et d’après ce que les gens en disent dans les avis et les discussions publics. Pas d’après nos propres tests. La première place va à l’outil qui convient au plus grand nombre, et la deuxième et la troisième aux meilleurs choix pour les lecteurs qu’il laisse de côté.