Goodcall vs Sully AI (2026): which should you pick?
As of Nov 13, 2026, Goodcall and Sully AI share a 1.8 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about the free plan, where Goodcall grades higher, or value for money and platforms, where Sully AI does.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Goodcall
AI phone agent for small businesses, billed per customer
Which one is for you
Pick Goodcall if
- Fits if you run a one-person shop and miss calls while you work
- Works for businesses that want a flat monthly bill instead of per-minute charges
Look elsewhere if
- Pricey if you are small, as $79 a month is the entry price for just 100 customers
- Tight if you want a team on it, since Starter allows one team member and 30 days of call history
- Watch out: call counts are approximate and test runs are metered as AI usage you top up in $5 steps
- Watch out: only monthly prices are shown, with no yearly option
Pick Sully AI if
- Fits if your clinic uses one of the EHRs it connects to
- Works for practices that want the phones and the paperwork handled by the same vendor
Look elsewhere if
- Skip it if you want a price first, as access starts with a demo request
- Not for you if you want output you can file unchecked: coding and plans are drafts for review
- Watch out: the Researcher agent is marked beta
- Tight if your EHR is not on the list, because other systems mean a conversation with the vendor
How we grade them
| 1.8GPAGoodcallWeak | 1.8GPASully AIWeak | |
|---|---|---|
| Value for money | DStarter is $79 a month, well past the $52 where this category's dearest tenth begins, and it covers just 100 unique customers. Extra customers cost 79 cents each. | CNo price is published and access starts with a demo request, so it stays at the ordinary grade. |
| Free plan and trial | CYou can build and test a demo agent for nothing, but you pay once you connect a number, so nothing real is free. It is a card-free try, not a free plan. | FNo free plan and no trial terms are listed. |
| Features | CAnswers calls, takes messages, books appointments and runs plain-English edits. The listing's own gaps hold it at C: one external tool and one team member on Starter, and Zapier is the only integration. | CReceptionist, scribe, coder and consultant. Coding and clinical plans are drafts that a clinician or billing team has to check, and a Researcher agent is marked beta. |
| Ease of use | CNo store rating on record, and you set up workers, tools and a number or call forwarding before it answers anyone. | CNo store rating on record, and an EHR connection has to be set up with the vendor. |
| Platforms and integrations | CWeb only, with a local number or forwarding from your own, and Zapier as the one listed integration. | BWeb, with eight EHR connections named. Other systems are handled by talking to the vendor. |
| Best for | a small shop that wants calls answered | AI front desk and note-taking for medical clinics |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Goodcall and Sully AI. How we grade
Where they differ
- Goodcall also covers business phone line.
- Sully AI also covers transcription, clinical notes and insurance billing.
At a glance
| Goodcall | Sully AI | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $79 per month for 100 unique customers | Not published |
| Free plan | None | None |
| Free trial | Build and test a free demo agent; you pay only when you connect a phone number. | None listed |
| Web | ||
| Made by | Goodcall | Sully |
| Price read from | goodcall.com | Not confirmed |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Goodcall
- Extra unique customers beyond the plan are billed at the plan's own rate, from 79¢ on Starter down to 15¢ on Scale.
- Test runs are metered as AI usage; Starter gets a base allowance of about 100 and extra can be topped up $5 at a time.
- The call counts on each plan are approximate, and Starter allows just 1 team member and 30 days of call history.
- Only monthly prices appear on the pricing page; no annual billing option is shown.
Sully AI
- No prices, plans or trial terms are published; access starts with a demo request.
- Medical coding output and clinical plans are drafts that a clinician or billing team has to review.
- A Researcher agent is marked as beta in the product view on the homepage.
- Integrations cover named EHRs; other systems are handled by talking to the vendor about your setup.
Key features
Goodcall
- Per-customer billing
- A unique customer is one phone number, once a month. Minutes, calls and tokens are not metered, and spam and wrong numbers are not counted.
- Workers
- A worker is one specialist inside your agent, such as a booker, a message taker or a knowledge expert. Plans cap how many you add.
- Agent-powered edits
- You describe a change in plain English, such as new questions or a different greeting, and the assistant Gabi rewrites the agent. Unlimited on every plan.
- Phone numbers
- Every plan includes a local number, or you can keep your existing number by forwarding it to Goodcall.
- External tools
- An API, an MCP server or a code block counts as one external tool however many workers use it. A Zapier integration exists for existing agents.
Sully AI
- Receptionist
- Answers calls, coordinates appointments and helps patients reach the right care team, with a dashboard of scheduling and call activity.
- Scribe
- Turns visit conversations into structured clinical notes that the clinician reviews and finalizes.
- Medical Coder
- Suggests codes from clinical documentation, each linked to the supporting line in the note, with final review kept with the billing team.
- Consultant
- Drafts clinical plans, differentials, prescriptions and work excuses from the visit transcript, for the clinician to edit and sign.
- EHR connections
- Reads and writes patient context, notes, codes and appointments in major EHRs so staff stay in the system they already use.
Plans
Goodcall
Starter$79
per month for 100 unique customers
Then 79¢ per extra customer, about 150 calls a month, 5 workers, 1 external tool, 1 team member and 30-day call history.
Growth$129
per month for 500 unique customers
Then 26¢ per extra customer, about 750 calls, 10 workers, 5 external tools, 5 team members and 90-day call history.
Scale$299
per month for 2,000 unique customers
Then 15¢ per extra customer, about 3,000 calls, 20 workers, 15 external tools, 10 team members and unlimited call history.
EnterpriseCustom
For more than 2,000 customers a month, several connected systems or franchise groups; volume pricing, onboarding and an SLA.
Sully AI
Pricing could not be confirmed. See sully.ai.
Common questions
Which is cheaper, Goodcall or Sully AI?
As of Nov 13, 2026, Goodcall starts at $79 per month for 100 unique customers, and Sully AI has no price we could confirm.
Which has a free plan, Goodcall or Sully AI?
As of Nov 13, 2026, neither Goodcall nor Sully AI has a free plan. Goodcall has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.