Narvar vs ZigZag Global (2026): which should you pick?
As of Nov 13, 2026, ZigZag Global grades higher than Narvar: 2.0 against 1.8 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Narvar grades higher on platforms. ZigZag Global grades higher on the free plan. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
ZigZag Global
Returns, delivery tracking and carrier network for retailers
Which one is for you
Pick Narvar if
- Fits if you are a retailer that wants branded tracking and notifications after checkout
- Works for a brand that will go through a demo
Look elsewhere if
- Skip it if you want a posted price, as none is published and the pricing page is a 404
- Not for you if you want to try it first, as the route in is a demo
- Too light for a tiny shop, as it is pitched at retailers with large delivery volumes
- Watch out: the pages do not say which of its five parts come with which package
Pick ZigZag Global if
- Fits if you are a UK retailer on Shopify that wants a free returns tier
- Works for a small shop with under 100 returns a month
Look elsewhere if
- Not for you if you sell outside the UK on Free: it is UK domestic only
- Watch out: carrier charges apply on top and returns beyond the allowance are pay as you go
- Watch out: Platinum lists 500 returns on its card but 1,000 in the comparison table
- Watch out: automated returns and refunds start on Gold at $50
- Skip it if you are off Shopify: only a Shopify app is listed
How we grade them
| 1.8GPANarvarWeak | 2.0GPAZigZag GlobalFair | |
|---|---|---|
| Value for money | CNo price is published and the pricing page is a 404, so it sits in the middle by default, with nothing to set against $20. | CSilver is $20 a month for 100 returns, the middle for shipping tools. Gold is $50 for 300 and Platinum $199, with carriage charged on top. |
| Free plan and trial | FNo free plan and no trial on record. The site sends you to book a demo. | CA free tier for UK-based retailers: UK domestic returns, labels and insights, with pay-as-you-go carriage. There is also a 14-day trial on paid tiers. |
| Features | CDelivery promise, tracking, notifications, its Shield and Assist parts. The pages do not say which come with which package. | CA returns portal, WhatsApp returns, delivery notifications, a carrier network and reporting. International returns, automated refunds and exchanges sit on dearer tiers. |
| Ease of use | CNo store rating on record. It has to be connected to your carriers and order system. | CNo store rating on record. You set up the portal and returns rules inside Shopify. |
| Platforms and integrations | BWeb, with eight integrations listed. No phone or desktop app. | CShopify only, with a web portal. No desktop or phone app. |
| Best for | post-purchase tracking and returns for big retailers | returns and delivery tracking for retailers |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Narvar and ZigZag Global. How we grade
Where they differ
- ZigZag Global also covers workflow automation, whatsApp messaging and shipping labels.
At a glance
| Narvar | ZigZag Global | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | $20 per month for 100 returns (Silver); the Free tier is UK domestic only |
| Free plan | None | Free Shopify app tier for UK-based retailers: UK domestic returns, automated labels and return insights, pay-as-you-go carriage. |
| Free trial | None listed | 14-day free trial on the Silver, Gold and Platinum tiers |
| Web | ||
| Made by | Narvar Inc. | ZigZag Global Ltd |
| Price read from | Not confirmed | zigzag.global |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Narvar
- No pricing is published; the site directs visitors to book a demo.
- The pricing page returns a 404.
ZigZag Global
- The Free tier is labeled UK only.
- Carrier charges apply on top of the monthly fee, and returns beyond the included amount are pay-as-you-go.
- The Platinum plan lists 500 returns on its card but 1,000 in the comparison table.
- Enterprise retailers book a demo; no enterprise prices are published.
Key features
Narvar
- Promise
- Delivery date estimates shown before purchase.
- Track
- Branded order tracking pages for shoppers.
- Notify
- Proactive messages to shoppers.
- Shield
- Returns and exchanges management with fraud controls.
- Assist
- Delivery claim management for lost or damaged parcels.
ZigZag Global
- Returns portal
- Branded portal with paid returns, live exchanges, return to store and refund to store credit.
- Returns in WhatsApp
- The return journey can run inside WhatsApp.
- Delivery notifications
- Email, SMS and WhatsApp notifications and a custom tracking page.
- Carrier network
- Carrier directory, carrier rates and carrier claims support.
- Reporting hub
- Business insights across returns and delivery.
Plans
Narvar
Pricing could not be confirmed. See corp.narvar.com.
ZigZag Global
Free$0
per month, billed monthly
For new and small UK-based retailers: UK domestic returns, automated labels, tracking and insights, with pay-as-you-go ZigZag carriage.
Silver$20
per month, billed monthly, for up to 100 returns
Adds international returns back to the UK, a branded portal, unlimited return reasons and gift cards. Extra returns are pay-as-you-go.
Gold$50
per month, billed monthly, for up to 300 returns
Adds automated returns and refunds, configurable exchanges and a holiday return window. Extra returns are pay-as-you-go.
Platinum$199
per month, billed monthly, for up to 500 returns
Adds Shop Now exchanges, browse-and-exchange and Stripe payment on higher-value exchanges. The comparison table says 1,000 included returns; the plan card says 500.
Common questions
Which is cheaper, Narvar or ZigZag Global?
As of Nov 13, 2026, Narvar has no price we could confirm, and ZigZag Global starts at $20 per month for 100 returns (Silver); the Free tier is UK domestic only.
Which has a free plan, Narvar or ZigZag Global?
As of Nov 13, 2026, only ZigZag Global has a free plan. Narvar does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.