Sangoma vs VitalPBX (2026): which should you pick?
As of Nov 13, 2026, VitalPBX grades higher than Sangoma: 2.4 against 1.8 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Sangoma grades higher on ease of use. VitalPBX grades higher on the free plan and features. They get the same grade on value for money and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
VitalPBX
Asterisk-based PBX you install on your own server or VPS
Which one is for you
Pick Sangoma if
- Fits if you want a phone system you can run in the cloud, on site or both
- Works for buyers who already deal with a reseller or partner
Look elsewhere if
- Skip it if you want a price before you talk to anyone, as none is published
- Not for you if you want a simple signup, since every deployment is quoted
- Too light for a quick comparison: the line covers Business Voice, Switchvox, CX and SIP trunking
- Watch out: some features, such as Starbox survivability, belong to higher bundles like Business Voice Plus
- Watch out: no free plan or trial is listed
Pick VitalPBX if
- Fits if you can run a Linux server and want a PBX with no per-extension fee
- Works for IT firms that host phone systems for clients
Look elsewhere if
- Not for you if you don't want to run a server, as you host and maintain it
- Watch out: the license has no calling service or phone numbers
- Tight if you stay free: 12 extensions, 2 WebRTC clients and forum support
- Pricey if you grow on VitalPBX One, which is priced by extension count
How we grade them
| 1.8GPASangomaWeak | 2.4GPAVitalPBXFair | |
|---|---|---|
| Value for money | CNo price is published, so it sits at the category's middle. Every deployment is quoted. | CCommunity is free but self-hosted, which needs a server. Paid plans start at $225 a year for VitalPBX One, and Enterprise is $1,000 a year for unlimited extensions. |
| Free plan and trial | FNo free plan and no trial appears on the pages read. | BCommunity covers 12 extensions with unlimited calls, the full feature set and 2 WebRTC clients, enough for a small office. Support is forum only. |
| Features | CCalling, messaging, video meetings, a contact center, AI features and the TeamHub app. Some items, such as Starbox survivability, only come with higher bundles. | BSelf-hosted PBX, a call center suite, multi-tenant hosting, WebRTC and mobile clients and AI tools. Nothing missing from the core phone job. |
| Ease of use | CNo store rating on record. Choosing between Business Voice, Switchvox, CX and SIP trunking is part of the work. | DNo store rating on record. You install, host and maintain the server yourself. |
| Platforms and integrations | BWeb, Windows, Mac, iOS and Android, plus Microsoft Teams, Outlook and Google Calendar links. No API is listed. | BWeb, Windows, iOS and Android clients, with Salesforce, Zoho, HubSpot, Odoo and Asterisk. |
| Best for | organisations that buy phones through a partner | a PBX you install on your own server |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Sangoma and VitalPBX. How we grade
Where they differ
- VitalPBX is self-hostable, according to its own site.
- VitalPBX can be bought with a one-time purchase.
- Sangoma also covers team chat, video calls and business texting.
At a glance
| Sangoma | VitalPBX | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | $225 per year and up (VitalPBX One, priced by extensions) |
| Free plan | None | Community plan: 12 extensions, unlimited simultaneous calls, the full feature set, 2 VitXi WebRTC clients, provisioning for 20 devices and forum support. |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Sangoma US Inc. | VitalPBX, LLC |
| Price read from | Not confirmed | vitalpbx.com |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Sangoma
- No prices are published; every deployment is quoted through a sales call or a partner.
- The product line is wide (Business Voice, Switchvox, CX, SIP trunking), so a buyer has to match a product to a need.
- Some items, such as Starbox survivability, belong to higher bundles such as Business Voice Plus.
VitalPBX
- You install, host and maintain the server yourself; the license does not include calling service or phone numbers.
- The free Community plan stops at 12 extensions, 2 WebRTC clients and forum-only support.
- VitalPBX One is priced by extension count, so it grows with headcount, unlike the other commercial plans.
- The Windows softphone and the mobile apps are separate clients; Connect licenses are sold per device.
Key features
Sangoma
- Three deployment models
- Cloud UCaaS, a hybrid setup with on-site survivability, and an on-premises system built on Switchvox.
- Calling and messaging
- The cloud platform lists calling with DIDs, SMS, E911, visual voicemail, and group and one-to-one messaging.
- Video meetings
- HD video meetings with up to 120 participants and 12-hour sessions on the cloud platform.
- Contact center
- A departmental contact center with routing, reporting and agent coaching, and Sangoma CX as a separate contact-center product.
- AI features
- AI call and meeting summaries, voicemail summaries, and Sonella, an AI voice agent that answers calls.
- TeamHub app
- A collaboration app for Windows, macOS, iOS, Android and the web, included with Sangoma UCaaS subscriptions.
VitalPBX
- Self-hosted PBX
- Install from an ISO on your own server, run it on a virtual machine, or deploy it on a cloud VPS or marketplace image. You manage extensions, IVRs, queues and trunks in a web interface.
- Flat license, no per-extension fee
- Enterprise, Call Center and Multi-Tenant include unlimited extensions and unlimited simultaneous calls. VitalPBX One is the exception: it is priced by extension count.
- Sonata Call Center Suite
- Adds a live operator console, real-time and historical queue stats, an outbound dialer, call billing and recording search. The Call Center and Multi-Tenant plans include the full suite.
- Multi-tenant hosting
- The Multi-Tenant plan runs up to 100 isolated tenants on one server, each with its own extensions, routes and IVRs.
- WebRTC and mobile clients
- VitXi runs calls in the browser, VitalPBX Communicator is a Windows softphone, and VitalPBX Connect is a mobile app for iOS and Android.
- AI tools
- Voicemail and recording transcription, call sentiment summaries, an AI voice agent and Helpdesk AI. The AI Agent and Helpdesk AI are listed on the Call Center and Multi-Tenant plans.
Plans
Sangoma
Pricing could not be confirmed. See sangoma.com.
VitalPBX
Community$0
12 extensions, unlimited simultaneous calls and forum support only.
VitalPBX One$125
per month and up, priced by extensions ($225 per year and up)
Priced by the extensions you pick. Includes all commercial modules, Sonata Call Center Suite and ticket support.
Enterprise$100
per month for unlimited extensions ($1,000 per year, $4,000 one time)
One flat license with unlimited extensions, Sonata Switchboard, Billing and Recording, 50 VitXi WebRTC clients and 1 tenant.
Call Center$200
per month for unlimited extensions ($2,000 per year, $8,000 one time)
Unlimited extensions, all commercial modules, the full Sonata Call Center Suite, AI Agent and Helpdesk AI.
Multi-Tenant$250
per month for unlimited extensions ($2,500 per year, $10,000 one time)
Everything in Call Center for service providers, with up to 100 tenants on one server.
Ways to pay less
Sangoma
No public discounts listed.
VitalPBX
- Annual discount
Two free months on annual plans
The pricing page says annual plans get two free months; for example Enterprise is $1,000 a year against $100 a month.
- Lifetime license
One-time license purchase
Enterprise, Call Center and Multi-Tenant can be bought once, at $4,000, $8,000 and $10,000, instead of billed monthly or yearly.
Common questions
Which is cheaper, Sangoma or VitalPBX?
As of Nov 13, 2026, Sangoma has no price we could confirm, and VitalPBX starts at $225 per year and up (VitalPBX One, priced by extensions).
Which has a free plan, Sangoma or VitalPBX?
As of Nov 13, 2026, only VitalPBX has a free plan. Sangoma does not.
Which platforms do Sangoma and VitalPBX run on?
As of Nov 13, 2026, only Sangoma lists a macOS app. Both list a web app and Windows, iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.