Cassidy AI vs Gumloop (2026): which should you pick?

Pick Cassidy AI if

• Fits if you want agents that read your company documents inside Slack or Teams
• Works for small teams on Starter's 3 seats

Look elsewhere if

• Skip it if you want a price, since both plans are behind a demo
• Tight if you grow past Starter: 3 seats, 5 agents and 5 workflows
• Watch out: SSO, audit logs and retention controls are on Business only
• Skip it if you want desktop or phone apps, because there aren't any

Pick Gumloop if

• Fits if you want people who aren't engineers to build their own agents
• Works for teams that would rather pay one flat price than count seats

Look elsewhere if

• Not for you if you want to try it without a card, as the 14-day trial needs one and then bills you
• Pricey if you're one person, at $37 a month where a team would be splitting the same bill
• Skip it if you need audit logs, access roles, SAML or data exports, which are Enterprise only
• Watch out: credits don't roll over, agents stop at 20,000 unless pay-as-you-go is on, and there's an 8% fee, 16% on your own keys
• Skip it if you want a phone or desktop app, as Gumloop is a web app used through Slack, Teams and Gmail

Cassidy AI

• No price is published. Both the Starter and Business plans are reached through Book a demo.
• Starter is listed with 3 seats, 1 workspace, 5 agents, 5 workflows, 10,000 AI credits a month and 30,000 pages of storage.
• SSO, audit logs and data retention controls are listed under Business only.
• Only the browser extension and add-ins run outside the web app; there are no desktop or mobile apps listed.

Gumloop

• There is no free plan: new accounts get a one-time 14-day Pro trial that requires a card and converts to paid unless canceled.
• Pro credits do not roll over, and agents stop at 20,000 credits a month unless pay-as-you-go is switched on.
• Bringing your own model API key removes token costs but raises the orchestration fee from 8% to 16%.
• Role-based access control, SCIM and SAML, audit logs, the admin dashboard and data exports are limited to Enterprise.

Cassidy AI

Agents

Agents are created in plain language and connected to company sources. They can be used in Slack, Microsoft Teams, Google Chat, a browser extension, Office add-ins, or through an API.

Workflows

Multi-step automations with scheduled and custom triggers, conditional logic, human-in-the-loop approval steps, retries and bulk runs.

Knowledge base

Stores company documents as pages and keeps them in step with sources such as Google Drive and SharePoint. Sync is every 24 hours on Starter and instant on Business.

Meeting recorder

Captures and transcribes meetings so the transcript can feed agents and trigger workflows. Starter gets limited hours.

Model choice

The pricing page lists OpenAI models, Claude models and Google Gemini, with a limited choice on Starter.

Gumloop

Agents on your tools and data

Agents work across more than 300 connectors and shared company knowledge, with a choice of 35+ models or your own model API keys.

Triggers, schedules and API

App triggers and recurring schedules start agents automatically, and a REST API can run them from other systems.

Skills

Agents write reusable playbooks called skills, which can be shared across a team and synced with GitHub.

Slack, Teams and Gmail

Agents can be @mentioned in Slack channels and threads, brought into Microsoft Teams chats and channels, and used to draft and triage mail in Gmail.

Sharing and permissions

An agent built by one person can be shared with an individual, a team or the whole organization at owner, editor, viewer or use-only level.

Usage-based credits

Model tokens, compute and paid tool calls are billed at list price in credits worth $0.005 each, plus an 8% orchestration fee, or 16% when you bring your own model keys.

Cassidy AI

Pricing could not be confirmed. See cassidyai.com.

Gumloop

• Pro$37

  per month, including 20,000 credits

  Unlimited seats, teams and agents, 35+ models, your own API keys, email support, and optional pay-as-you-go overage at $0.005 a credit.

• EnterpriseCustom

  Custom credits, role-based access control, SCIM and SAML, audit logs, org-wide connector policies, optional virtual private cloud and Slack support.