Cassidy AI vs Dust (2026): which should you pick?

Pick Cassidy AI if

• Fits if you want agents that read your company documents inside Slack or Teams
• Works for small teams on Starter's 3 seats

Look elsewhere if

• Skip it if you want a price, since both plans are behind a demo
• Tight if you grow past Starter: 3 seats, 5 agents and 5 workflows
• Watch out: SSO, audit logs and retention controls are on Business only
• Skip it if you want desktop or phone apps, because there aren't any

Pick Dust if

• Fits if your company wants agents that answer from its own docs and chats
• Works for organizations that need their data kept in the US or the EU

Look elsewhere if

• Tight if you're staying free, as the Free seat is 500 credits once and never refills
• Not for you if you need more than 3 data sources, 5 MCP servers or 5 spaces without an Enterprise deal
• Skip it if you need audit logs, SCIM or custom data retention, which sit on the custom-priced Enterprise plan
• Pricey if heavy users need Max, at $120 a seat a month billed yearly or $150 monthly
• Watch out: credits don't roll over, prices exclude VAT, and there's no phone or desktop app

Cassidy AI

• No price is published. Both the Starter and Business plans are reached through Book a demo.
• Starter is listed with 3 seats, 1 workspace, 5 agents, 5 workflows, 10,000 AI credits a month and 30,000 pages of storage.
• SSO, audit logs and data retention controls are listed under Business only.
• Only the browser extension and add-ins run outside the web app; there are no desktop or mobile apps listed.

Dust

• The Free seat is a one-time allowance of 500 credits, not a monthly quota; once it is used, free users are prompted to request an upgrade.
• The self-serve Business plan covers teams of up to 100 and is limited to 3 data source connectors, 5 remote MCP servers and 5 spaces.
• SCIM provisioning, audit logs, custom data retention and single-tenant deployment require Enterprise.
• Monthly credits reset each billing period without rolling over, and listed prices exclude VAT.

Cassidy AI

Agents

Agents are created in plain language and connected to company sources. They can be used in Slack, Microsoft Teams, Google Chat, a browser extension, Office add-ins, or through an API.

Workflows

Multi-step automations with scheduled and custom triggers, conditional logic, human-in-the-loop approval steps, retries and bulk runs.

Knowledge base

Stores company documents as pages and keeps them in step with sources such as Google Drive and SharePoint. Sync is every 24 hours on Starter and instant on Business.

Meeting recorder

Captures and transcribes meetings so the transcript can feed agents and trigger workflows. Starter gets limited hours.

Model choice

The pricing page lists OpenAI models, Claude models and Google Gemini, with a limited choice on Starter.

Dust

Agents with company context

Agents draw on connected company data from sources such as Slack, Notion, Google Drive, GitHub, Salesforce and Zendesk to answer questions and take action.

Model choice per agent

All plans include 20+ models from OpenAI, Anthropic, Google, Mistral and DeepSeek. The model is chosen per agent, and none is locked to a higher plan.

Schedules and triggers

Multi-agent workflows can run on a schedule or in response to events. Dust also lists Zapier, Make, n8n and Power Automate as supported automation platforms.

Spaces and permissions

Spaces segment data by team, and a two-layer permission model separates what agents can access from who can use them. The Business plan includes 5 spaces.

Frames

Frames turn agent output into interactive dashboards, reports and memos that a team can explore and work on together.

Slack and Chrome extension

Agents can be mentioned in any Slack channel or messaged directly, and a Chrome extension opens them in a sidebar on any web page.

Cassidy AI

Pricing could not be confirmed. See cassidyai.com.

Dust

• Free$0

  A Business-plan seat with 500 credits for its lifetime and no monthly refill, meant for occasional users or people trying Dust.

• Pro$24

  per seat / month, billed yearly; $30 billed monthly

  8,000 credits per seat each month on the Business plan, which covers teams of up to 100, with SSO available on request from 5 seats.

• Max$120

  per seat / month, billed yearly; $150 billed monthly

  40,000 credits per seat each month, for people who regularly run complex automations, deep research or tool-heavy workflows.

• EnterpriseCustom

  Unlimited connectors and MCP servers, workspace-pooled credits, SCIM, audit logs, custom data retention, single-tenant deployment and an SLA.

Cassidy AI

No public discounts listed.

Dust

• Annual discount

  Save 20% with yearly billing

  Dust's pricing page shows a 20% saving on yearly billing: Pro is $24 per seat a month instead of $30, and Max is $120 instead of $150.