Gallabox vs respond.io
We give Gallabox a 2.2 GPA and respond.io a 2.6, out of 4.0. respond.io grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Gallabox
WhatsApp, Instagram and web chat with AI agents for lead follow-up
respond.io
Team inbox for WhatsApp, social chats, email and calls with AI agents
How we grade them
| 2.2GPAGallaboxFair | 2.6GPArespond.ioGood | |
|---|---|---|
| Value for money | DBasic is $112 a month billed yearly ($150 billed quarterly) for 3 users and broadcasts to 10,000 contacts a month. That's near the dear end even against its WhatsApp rivals, and US marketing messages cost $0.0287 each on top, with Gallabox's markup. There's no monthly billing. | BStarter is $79 a month for up to 5 users billed annually ($99 monthly), so a team of five pays a price per head inside the cheaper quarter of help desks. One person pays the whole $79. Workflows, AI agents and the API start on Growth at $159, and Meta's WhatsApp fees come on top. |
| Free plan and trial | CNo free plan, but a 7-day free trial of Basic with 500 AI credits, $2 of message credits and no card. A quick look, not a proper run. | CNo free plan, but a 7-day free trial of Growth for 5 users and 1,000 contacts, with no credit card needed. A week is short, but it's enough to plug in WhatsApp and see how the inbox feels. |
| Features | BThe whole job on WhatsApp, Instagram and a website widget: AI agents that reply and qualify leads, chatbot flows and WhatsApp forms, broadcasts, catalogs and payments. Drip campaigns and AI agents on WhatsApp start on Essential, though. | BThe whole job, with more channels than most: WhatsApp, Instagram, Messenger, TikTok, Telegram, Viber, LINE, WeChat, chat, email and SMS in one inbox, calls in the same thread, AI agents, workflows, broadcasts and lifecycle stages. Starter leaves the automation out. |
| Ease of use | CNo App Store rating on record. There's a WhatsApp number to connect, flows and forms to build and AI credits to keep an eye on. | CNo App Store rating on record. Each channel needs connecting, WhatsApp included, then there are workflows, AI agents and lifecycle stages to set up, and a contact tier to keep an eye on. |
| Platforms and integrations | BWeb, iPhone and Android, with Shopify, HubSpot, Zoho CRM, LeadSquared, Pipedrive, Razorpay, Zapier and Calendly. The full API and CRM sync start on Essential, and there's no desktop app, which an A needs. | BWeb, iPhone and Android, with the full inbox on every plan, plus HubSpot, Salesforce, Pipedrive, Shopify, Zapier, Make, Calendly and Google Sheets, and a developer API from Growth. No desktop app, which an A needs. |
| Best for | following up WhatsApp and Instagram leads | support and sales over WhatsApp and social chat |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gallabox and respond.io. How we grade
Where they differ
- Gallabox starts at $112 per month for up to 3 users, billed annually ($150 billed quarterly). respond.io starts at $79 per month for up to 5 users, billed annually ($99 billed monthly).
- Gallabox also covers marketing automation, whatsApp messaging and chatbots.
- respond.io also covers workflow automation and live chat.
At a glance
| Gallabox | respond.io | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $112 per month for up to 3 users, billed annually ($150 billed quarterly) | $79 per month for up to 5 users, billed annually ($99 billed monthly) |
| Free plan | None | None |
| Free trial | 7-day free trial of Basic with 500 AI credits and $2 of message credits, no card required | 7-day free trial of Growth for 5 users and 1,000 contacts, no credit card needed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Gallabox Global Inc. | Rocketbots Limited (respond.io) |
| Price read from | gallabox.com | respond.io |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
Gallabox
- Sales teams following up leads from WhatsApp and Instagram ads
- Businesses in India and the Gulf that sell over WhatsApp
- Teams that want AI agents to qualify leads before a person calls
respond.io
- Consumer businesses that sell and support customers over WhatsApp
- Teams handling leads from Meta and TikTok ads in chat
- Field or hybrid teams who answer chats and calls from their phones
Worth knowing
Gallabox
- WhatsApp message fees are billed separately with Gallabox's markup; US rates are $0.0287 per marketing message and $0.0039 per utility, authentication or service message.
- There is no monthly billing: plans are paid quarterly or yearly, and annual plans are not refunded mid-term.
- Basic is capped at 3 users; extra users cost $18 a month on Essential and $24 on Advanced.
- Extra WhatsApp numbers, Instagram handles or widgets cost $20 a month each, up to 3 on Essential and 10 on Advanced; Basic cannot add any.
respond.io
- WhatsApp fees are charged by Meta on top of the plan, and SMS and VoIP are billed at the provider's rates.
- Contacts past the tier cost $12 per 100 on Growth and $15 per 100 on Advanced; extra AI credits are $15 per 1,000.
- Extra users cost $12, $20 and $24 a month on Starter, Growth and Advanced billed yearly ($15, $25 and $30 monthly).
- Starter has no broadcasts, workflows, AI agents or developer API; those start on Growth.
Key features
Gallabox
- AI agents
- Agents that reply, qualify leads and follow up, on the website from Basic and on WhatsApp and Instagram from Essential, drawing on monthly AI credits.
- Shared inbox for three channels
- WhatsApp, Instagram DMs and comments, and a website chat widget in one inbox, with an AI copilot and team management from Essential.
- Chatbot flows and WhatsApp forms
- No-code flows and forms that collect name, email and other details inside WhatsApp, with dynamic forms on Advanced.
- Campaigns and ads attribution
- Broadcasts to 10,000 contacts a month on Basic, 500,000 on Essential and 1 million on Advanced; drip sequences and Meta ad attribution start at Essential.
- Selling in the chat
- WhatsApp catalogs and payments on every plan, and lead pipelines and appointment booking on Advanced.
- AI voice
- On Advanced, AI agents answer inbound WhatsApp calls and phone calls through your telephony provider, billed per minute.
respond.io
- One inbox for messaging channels
- WhatsApp, Instagram, Messenger, TikTok, Telegram, Viber, LINE, WeChat, a website chat widget, email (Gmail, Outlook, Yahoo, SMTP) and SMS through providers, in one shared inbox.
- Calls in the same thread
- WhatsApp Business calls, Messenger calls and VoIP calls sit beside the chats with that contact; recording, transcripts and summaries come from Growth.
- AI agents
- From Growth, AI agents answer questions, qualify leads, follow up and route conversations to people, drawing on AI credits that grow with the contact tier.
- Workflows and broadcasts
- Automations for routing, assignment and follow-ups, and bulk messages to segments of contacts, both from the Growth plan.
- Lifecycle stages and CRM sync
- Track each contact through lifecycle stages; HubSpot sync starts on Growth and Salesforce on Advanced.
- Native mobile apps
- iOS and Android apps with the full inbox, calls, assignments and team activity, included on every plan.
Plans
Gallabox
Basic$112
per month for up to 3 users, billed annually ($150 billed quarterly)
3 users (hard cap), 500 AI credits, one WhatsApp number, Instagram handle and web widget, web AI agents, chatbot flows, catalog and payments.
Essential$248
per month for up to 6 users, billed annually ($331 billed quarterly)
2,000 AI credits, AI agents on WhatsApp and Instagram, inbox copilot, drip campaigns, ads attribution, full API and CRM sync. Extra users $18.
Advanced$474
per month for up to 10 users, billed annually ($632 billed quarterly)
8,000 AI credits, AI voice on WhatsApp and phone, lead pipelines, appointment booking, dynamic forms, custom roles, number masking. Extra users $24.
EnterpriseCustom
Custom seats and AI credits, unlimited channels, SSO, IP whitelisting, data residency, a dedicated CSM and 5% off template charges.
respond.io
Starter$79
per month for up to 5 users, billed annually ($99 billed monthly)
Team and custom inboxes, mobile app, AI Assist and prompts, basic reports and 2FA. The comparison table shows unlimited monthly active contacts and 5,000 AI credits.
Growth$159
per month for up to 1,000 contacts, billed annually ($199 monthly)
10 users. Adds broadcasts, workflows, AI agents, advanced reports, Zapier and Make, and the developer API. The price rises with the contact tier you pick.
Advanced$279
per month for up to 1,000 contacts, billed annually ($349 monthly)
10 users. Adds masked phone numbers and emails, multiple workspaces, webhooks, HTTP requests, SSO and custom channels. Sold through sales; price rises with contacts.
EnterpriseCustom
Unlimited users, more workspaces, higher API rate limits and a custom contact allowance. Priced on request.
Ways to pay less
Gallabox
- Annual discount
About 25% off with yearly billing
Gallabox's pricing page bills quarterly or yearly; in dollars, Basic is $112 a month billed yearly against $150 billed quarterly, and Advanced $474 against $632.
respond.io
- Annual discount
Save up to 20% with yearly billing
respond.io's pricing page says yearly billing saves up to 20%: Starter is $948 a year against $1,188 billed monthly, Growth $1,908 against $2,388.
