Kore.ai vs Workativ (2026): which should you pick?
As of Nov 13, 2026, Kore.ai and Workativ share a 1.6 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about value for money, where Kore.ai grades higher, or platforms, where Workativ does.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Workativ
AI agents for HR and IT employee support in Slack and Teams
Which one is for you
Pick Kore.ai if
- Fits if you are a large company with service, HR and IT agent needs
- Works for regulated teams in banking or healthcare
Look elsewhere if
- Not for you if you want a price up front, as none is published
- Not for you if you want to try it, because no free plan or self-serve trial is shown
- Skip it if you are small, since the site is aimed at large enterprises
- Watch out: cost depends on which of the three product areas you buy
Pick Workativ if
- Fits if a mid-sized company wants employees to ask HR and IT questions in Slack or Teams
- Works for teams that already use Workday, ServiceNow or Okta and want the agent to act in them
Look elsewhere if
- Pricey if you are small: $349 a month before you add anything
- Tight if your volume is high: 500 AI chat sessions a month, then the agent stops replying until the next period
- Skip it if you want to try before paying, as there is no free plan or trial
- Too light for bigger setups: 2 agents, 5 actions and 3 admins on Business
- Watch out: yearly billing is said to save 15%, but the page shows only the monthly price
How we grade them
| 1.6GPAKore.aiWeak | 1.6GPAWorkativWeak | |
|---|---|---|
| Value for money | CNo price is published; the calls to action are Get demo and Contact us. | D$349 a month on the one self-serve plan, against a category middle of $24 and a dearest tenth from $150. The page says no per-user fees, but it is a lot for a small team. |
| Free plan and trial | FNothing free is offered: no free plan and no self-serve trial. | FNo free plan and no trial are listed. The page offers a demo. |
| Features | CCovers service, work and process agents with multi-agent orchestration and governance. The product line spans three areas, so scope varies by what is bought. | CHR and IT agents, workflows, Slack and Teams, knowledge training and guardrails. The Business plan stops at 2 agents, 5 actions and 3 live agents. |
| Ease of use | CNo store rating on record, and the platform needs agents built, connected and governed. | CNo store rating on record. You train it on your content, connect apps and set up actions before it answers anything. |
| Platforms and integrations | CWeb only, with no integrations listed on the pages read. | BRuns in Slack, Teams and on a website, with Workday, ServiceNow, Okta, BambooHR and Freshservice listed. No mobile or desktop app. |
| Best for | big companies running service, HR and IT agents together | HR and IT help agents inside Slack and Teams |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Kore.ai and Workativ. How we grade
Where they differ
- Kore.ai also covers AI search and AI support agent.
- Workativ also covers help desk and employee records.
At a glance
| Kore.ai | Workativ | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | $349 per month, billed monthly |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Kore.ai Inc. | Workativ |
| Price read from | Not confirmed | workativ.com |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Kore.ai
- No prices are published; the calls to action are Get demo and Contact us.
- No free plan or self-serve trial is shown.
- The product line spans three areas, so scope and cost depend on which are bought.
Workativ
- The pricing page shows one self-serve plan; usage is capped at 500 AI chat sessions a month, and the agent stops replying until the next period once the limit is reached.
- Yearly billing is offered at a 15% saving, but the page shows only the monthly figure, so the yearly price is not stated here.
- The page text lists Business and Enterprise only, although the page's metadata mentions a free plan; none is shown to visitors.
- Runs in Slack and Teams and on a website; the vendor's pages do not list a mobile or desktop app.
Key features
Kore.ai
- AI for service
- Voice and digital AI agents, agent assistance, quality management and an AI-native contact center.
- AI for work
- Enterprise search plus agents for HR, IT and recruiting.
- AI for process
- Long-running process agents with human-in-the-loop steps and process assurance.
- Agent platform
- Multi-agent orchestration, no-code and pro-code tools, and security, compliance and governance controls.
- Industry versions
- The site lists banking, wealth management, insurance, healthcare, retail, telco and travel.
Workativ
- HR and IT agents
- Agents answer employee questions on leave, benefits, policy and IT requests, and can take actions such as creating a ticket in ServiceNow.
- Workflow automation
- Runs onboarding, offboarding, 30/60/90 day check-ins, performance review cycles and compliance training reminders from system events.
- Slack and Teams deployment
- Agents run inside Slack and Microsoft Teams, and also on a website, WhatsApp and Facebook Messenger, with a shared inbox for live agents.
- Knowledge training
- Trains on websites, documents and connected apps. The Business plan allows up to 10 million characters of training content.
- Guardrails and security controls
- The vendor lists PII redaction, prompt injection protection, role-based access, SSO and MFA, and says it holds SOC 2 Type II and ISO 27001 certification.
Plans
Kore.ai
Pricing could not be confirmed. See kore.ai.
Workativ
Business$349
per month, billed monthly
500 AI chat sessions a month, 2 AI agents, 5 actions, 3 admins or live agents, training on up to 10 million characters, 60-day data retention.
EnterpriseCustom
More sessions, apps, live agents and training capacity, custom app integrations, and training on images and advanced documents. Sold through sales.
Ways to pay less
Kore.ai
No public discounts listed.
Workativ
- Annual discount
15% off with yearly billing
The pricing page has a Monthly/Yearly toggle labeled Save 15%, but shows the monthly price only.
Common questions
Which is cheaper, Kore.ai or Workativ?
As of Nov 13, 2026, Kore.ai has no price we could confirm, and Workativ starts at $349 per month, billed monthly.
Which has a free plan, Kore.ai or Workativ?
As of Nov 13, 2026, neither Kore.ai nor Workativ has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.