Cognigy vs Kore.ai (2026): which should you pick?
As of Nov 12, 2026, Cognigy grades higher than Kore.ai: 1.8 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Cognigy grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Cognigy if
- Fits if you run a contact center and want voice and chat agents
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and the pricing page does not exist
- Not for you if you want to try it free, as no free plan or trial is shown
- Watch out: the site now uses the NiCE Cognigy name
Pick Kore.ai if
- Fits if you are a large company with service, HR and IT agent needs
- Works for regulated teams in banking or healthcare
Look elsewhere if
- Not for you if you want a price up front, as none is published
- Not for you if you want to try it, because no free plan or self-serve trial is shown
- Skip it if you are small, since the site is aimed at large enterprises
- Watch out: cost depends on which of the three product areas you buy
How we grade them
| 1.8GPACognigyWeak | 1.6GPAKore.aiWeak | |
|---|---|---|
| Value for money | CNo prices are published and the pricing page does not exist, so it sits in the middle by default. | CNo price is published; the calls to action are Get demo and Contact us. |
| Free plan and trial | FNo free plan or self-serve trial is shown. | FNothing free is offered: no free plan and no self-serve trial. |
| Features | CVoice, chat and messaging agents, agent assist and evaluation, with industry agents. | CCovers service, work and process agents with multi-agent orchestration and governance. The product line spans three areas, so scope varies by what is bought. |
| Ease of use | CNo store rating on record. Sold through demos, so rollout is a project. | CNo store rating on record, and the platform needs agents built, connected and governed. |
| Platforms and integrations | BWeb only, with six named integrations and no API on record. | CWeb only, with no integrations listed on the pages read. |
| Best for | AI agents for voice and chat contact centers | big companies running service, HR and IT agents together |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cognigy and Kore.ai. How we grade
Where they differ
- Cognigy also covers live chat.
- Kore.ai also covers AI search and workflow automation.
In commonWebAI agentsAI support agentChatbots
At a glance
| Cognigy | Kore.ai | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Cognigy | Kore.ai Inc. |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Cognigy
- No prices are published and the pricing page does not exist; the call to action is See a Demo.
- No free plan or self-serve trial is shown.
- The site now uses the NiCE Cognigy name.
Kore.ai
- No prices are published; the calls to action are Get demo and Contact us.
- No free plan or self-serve trial is shown.
- The product line spans three areas, so scope and cost depend on which are bought.
Key features
Cognigy
- AI agents for voice
- Voice agents are listed as a main use case, with voice connectivity as a platform capability.
- Chat and messaging agents
- Agents for chat and messaging channels, plus a live chat product.
- Agent assist
- An agent copilot that supports human agents in the contact center.
- Agent evaluation
- Platform capability for evaluating agents, alongside AI Ops and orchestration.
- Industry agents
- Pages for airlines, automotive, finance, healthcare, insurance, retail, telecom and utilities.
Kore.ai
- AI for service
- Voice and digital AI agents, agent assistance, quality management and an AI-native contact center.
- AI for work
- Enterprise search plus agents for HR, IT and recruiting.
- AI for process
- Long-running process agents with human-in-the-loop steps and process assurance.
- Agent platform
- Multi-agent orchestration, no-code and pro-code tools, and security, compliance and governance controls.
- Industry versions
- The site lists banking, wealth management, insurance, healthcare, retail, telco and travel.
Plans
Cognigy
Pricing could not be confirmed. See cognigy.com.
Kore.ai
Pricing could not be confirmed. See kore.ai.
Common questions
Which is cheaper, Cognigy or Kore.ai?
As of Nov 12, 2026, Cognigy has no price we could confirm, and Kore.ai has no price we could confirm.
Which has a free plan, Cognigy or Kore.ai?
As of Nov 12, 2026, neither Cognigy nor Kore.ai has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.