Cognigy vs Parloa (2026): which should you pick?
As of Nov 12, 2026, Cognigy and Parloa share a 1.8 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on which features you need.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Cognigy if
- Fits if you run a contact center and want voice and chat agents
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and the pricing page does not exist
- Not for you if you want to try it free, as no free plan or trial is shown
- Watch out: the site now uses the NiCE Cognigy name
Pick Parloa if
- Fits if you run an enterprise contact centre with voice and chat volume
- Makes sense if you use Genesys, Five9 or ServiceNow and want it connected
Look elsewhere if
- Not for you if you want self-serve, since there is no sign-up or free plan
- Not for you if you want a price list, as pricing is set after an analysis of your contact centre
- Skip it if you are a small business, because the site is aimed at enterprise deployments
- Watch out: you pay per minute for voice, so cost grows with call volume
How we grade them
| 1.8GPACognigyWeak | 1.8GPAParloaWeak | |
|---|---|---|
| Value for money | CNo prices are published and the pricing page does not exist, so it sits in the middle by default. | CNo price is published; the page says plans are custom-built, per minute for voice and per interaction for chat. |
| Free plan and trial | FNo free plan or self-serve trial is shown. | FNothing free is offered: no free plan and no self-serve sign-up. |
| Features | CVoice, chat and messaging agents, agent assist and evaluation, with industry agents. | CAn agent builder, a testing lab, analytics and model orchestration. The listing shows an enterprise product with no stated caps. |
| Ease of use | CNo store rating on record. Sold through demos, so rollout is a project. | CNo store rating on record, and a contact centre has to connect its systems before it works. |
| Platforms and integrations | BWeb only, with six named integrations and no API on record. | BWeb, with Zendesk, Salesforce, Dynamics 365, ServiceNow, SAP, Genesys and Five9 listed. |
| Best for | AI agents for voice and chat contact centers | large contact centres moving to AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cognigy and Parloa. How we grade
Where they differ
- Cognigy also covers live chat and chatbots.
- Parloa also covers no-code.
In commonWebAI agentsAI support agent
At a glance
| Cognigy | Parloa | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Cognigy | Parloa |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Cognigy
- No prices are published and the pricing page does not exist; the call to action is See a Demo.
- No free plan or self-serve trial is shown.
- The site now uses the NiCE Cognigy name.
Parloa
- No prices are published: the pricing page says plans are custom-built and consumption-based, per minute for voice and per interaction for chat.
- Pricing is set by volume package after an analysis of your contact center, so a quote is needed to compare cost.
- The site is aimed at enterprise deployments and has no self-serve sign-up or free plan.
Key features
Cognigy
- AI agents for voice
- Voice agents are listed as a main use case, with voice connectivity as a platform capability.
- Chat and messaging agents
- Agents for chat and messaging channels, plus a live chat product.
- Agent assist
- An agent copilot that supports human agents in the contact center.
- Agent evaluation
- Platform capability for evaluating agents, alongside AI Ops and orchestration.
- Industry agents
- Pages for airlines, automotive, finance, healthcare, insurance, retail, telecom and utilities.
Parloa
- Agent Builder
- Agents are built on the platform, and the vendor says the teams closest to customers can build and tune them without specialist engineers.
- Performance Lab
- Simulates and tests AI agents for every update or model change before they go live.
- Parloa Lens
- Monitors AI agents in production to catch problems.
- Voice in 140+ languages
- The conversational infrastructure is described as designing voice interactions in over 140 languages.
- Model orchestration
- Parloa selects and tunes the underlying models for each use case and says it bears the token cost.
- Contact-center connectors
- Connectors are listed for Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow, SAP, Genesys and Five9.
Plans
Cognigy
Pricing could not be confirmed. See cognigy.com.
Parloa
Pricing could not be confirmed. See parloa.com.
Common questions
Which is cheaper, Cognigy or Parloa?
As of Nov 12, 2026, Cognigy has no price we could confirm, and Parloa has no price we could confirm.
Which has a free plan, Cognigy or Parloa?
As of Nov 12, 2026, neither Cognigy nor Parloa has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.