Kore.ai vs Parloa (2026): which should you pick?
As of Nov 12, 2026, Parloa grades higher than Kore.ai: 1.8 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Parloa grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Kore.ai if
- Fits if you are a large company with service, HR and IT agent needs
- Works for regulated teams in banking or healthcare
Look elsewhere if
- Not for you if you want a price up front, as none is published
- Not for you if you want to try it, because no free plan or self-serve trial is shown
- Skip it if you are small, since the site is aimed at large enterprises
- Watch out: cost depends on which of the three product areas you buy
Pick Parloa if
- Fits if you run an enterprise contact centre with voice and chat volume
- Makes sense if you use Genesys, Five9 or ServiceNow and want it connected
Look elsewhere if
- Not for you if you want self-serve, since there is no sign-up or free plan
- Not for you if you want a price list, as pricing is set after an analysis of your contact centre
- Skip it if you are a small business, because the site is aimed at enterprise deployments
- Watch out: you pay per minute for voice, so cost grows with call volume
How we grade them
| 1.6GPAKore.aiWeak | 1.8GPAParloaWeak | |
|---|---|---|
| Value for money | CNo price is published; the calls to action are Get demo and Contact us. | CNo price is published; the page says plans are custom-built, per minute for voice and per interaction for chat. |
| Free plan and trial | FNothing free is offered: no free plan and no self-serve trial. | FNothing free is offered: no free plan and no self-serve sign-up. |
| Features | CCovers service, work and process agents with multi-agent orchestration and governance. The product line spans three areas, so scope varies by what is bought. | CAn agent builder, a testing lab, analytics and model orchestration. The listing shows an enterprise product with no stated caps. |
| Ease of use | CNo store rating on record, and the platform needs agents built, connected and governed. | CNo store rating on record, and a contact centre has to connect its systems before it works. |
| Platforms and integrations | CWeb only, with no integrations listed on the pages read. | BWeb, with Zendesk, Salesforce, Dynamics 365, ServiceNow, SAP, Genesys and Five9 listed. |
| Best for | big companies running service, HR and IT agents together | large contact centres moving to AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Kore.ai and Parloa. How we grade
Where they differ
- Kore.ai also covers AI search, workflow automation and chatbots.
- Parloa also covers no-code.
In commonWebAI agentsAI support agent
At a glance
| Kore.ai | Parloa | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Kore.ai Inc. | Parloa |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Kore.ai
- No prices are published; the calls to action are Get demo and Contact us.
- No free plan or self-serve trial is shown.
- The product line spans three areas, so scope and cost depend on which are bought.
Parloa
- No prices are published: the pricing page says plans are custom-built and consumption-based, per minute for voice and per interaction for chat.
- Pricing is set by volume package after an analysis of your contact center, so a quote is needed to compare cost.
- The site is aimed at enterprise deployments and has no self-serve sign-up or free plan.
Key features
Kore.ai
- AI for service
- Voice and digital AI agents, agent assistance, quality management and an AI-native contact center.
- AI for work
- Enterprise search plus agents for HR, IT and recruiting.
- AI for process
- Long-running process agents with human-in-the-loop steps and process assurance.
- Agent platform
- Multi-agent orchestration, no-code and pro-code tools, and security, compliance and governance controls.
- Industry versions
- The site lists banking, wealth management, insurance, healthcare, retail, telco and travel.
Parloa
- Agent Builder
- Agents are built on the platform, and the vendor says the teams closest to customers can build and tune them without specialist engineers.
- Performance Lab
- Simulates and tests AI agents for every update or model change before they go live.
- Parloa Lens
- Monitors AI agents in production to catch problems.
- Voice in 140+ languages
- The conversational infrastructure is described as designing voice interactions in over 140 languages.
- Model orchestration
- Parloa selects and tunes the underlying models for each use case and says it bears the token cost.
- Contact-center connectors
- Connectors are listed for Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow, SAP, Genesys and Five9.
Plans
Kore.ai
Pricing could not be confirmed. See kore.ai.
Parloa
Pricing could not be confirmed. See parloa.com.
Common questions
Which is cheaper, Kore.ai or Parloa?
As of Nov 12, 2026, Kore.ai has no price we could confirm, and Parloa has no price we could confirm.
Which has a free plan, Kore.ai or Parloa?
As of Nov 12, 2026, neither Kore.ai nor Parloa has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.