Decagon vs Parloa (2026): which should you pick?
As of Nov 12, 2026, Parloa grades higher than Decagon: 1.8 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Parloa grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Decagon
AI concierge agents for customer support across voice, chat and email
Paid
Which one is for you
Pick Decagon if
- Fits if you run a support team and want agents on voice, chat and email
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and there is no pricing page
- Not for you if you want to try it free, as no self-serve plan or trial is shown
- Tight if you want integrations named: the site gives no list
Pick Parloa if
- Fits if you run an enterprise contact centre with voice and chat volume
- Makes sense if you use Genesys, Five9 or ServiceNow and want it connected
Look elsewhere if
- Not for you if you want self-serve, since there is no sign-up or free plan
- Not for you if you want a price list, as pricing is set after an analysis of your contact centre
- Skip it if you are a small business, because the site is aimed at enterprise deployments
- Watch out: you pay per minute for voice, so cost grows with call volume
How we grade them
| 1.6GPADecagonWeak | 1.8GPAParloaWeak | |
|---|---|---|
| Value for money | CNo prices are published and the site has no pricing page, so it sits in the middle by default. | CNo price is published; the page says plans are custom-built, per minute for voice and per interaction for chat. |
| Free plan and trial | FNo self-serve plan or free trial is shown. | FNothing free is offered: no free plan and no self-serve sign-up. |
| Features | CAgent procedures, voice, chat and email, testing, experiments and insights. | CAn agent builder, a testing lab, analytics and model orchestration. The listing shows an enterprise product with no stated caps. |
| Ease of use | CNo store rating on record. Procedures are written and tested by you, with onboarding through sales. | CNo store rating on record, and a contact centre has to connect its systems before it works. |
| Platforms and integrations | CWeb only, and the site gives no list of integrations by name. | BWeb, with Zendesk, Salesforce, Dynamics 365, ServiceNow, SAP, Genesys and Five9 listed. |
| Best for | AI customer support agents | large contact centres moving to AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Decagon and Parloa. How we grade
Where they differ
- Decagon also covers chatbots and a/B testing.
- Parloa also covers no-code.
In commonWebAI agentsAI support agent
At a glance
| Decagon | Parloa | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Decagon | Parloa |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Decagon
- No prices are published and the site has no pricing page; the call to action is Get a demo.
- No self-serve plan or free trial is shown.
- The site gives no list of integrations by name.
Parloa
- No prices are published: the pricing page says plans are custom-built and consumption-based, per minute for voice and per interaction for chat.
- Pricing is set by volume package after an analysis of your contact center, so a quote is needed to compare cost.
- The site is aimed at enterprise deployments and has no self-serve sign-up or free plan.
Key features
Decagon
- Agent Operating Procedures
- AOPs describe an agent's workflows in natural language instead of a configuration language, so behavior can be changed quickly.
- Voice, chat and email
- Agents work across voice, chat and email, and the site says they keep memory across channels.
- Testing and experiments
- Simulations run at scale before launch, and live A/B experiments compare versions of an agent.
- Watchtower and insights
- Watchtower is an always-on quality check, and reporting covers the voice of the customer.
- Duet
- An AI partner for building and improving agents.
Parloa
- Agent Builder
- Agents are built on the platform, and the vendor says the teams closest to customers can build and tune them without specialist engineers.
- Performance Lab
- Simulates and tests AI agents for every update or model change before they go live.
- Parloa Lens
- Monitors AI agents in production to catch problems.
- Voice in 140+ languages
- The conversational infrastructure is described as designing voice interactions in over 140 languages.
- Model orchestration
- Parloa selects and tunes the underlying models for each use case and says it bears the token cost.
- Contact-center connectors
- Connectors are listed for Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow, SAP, Genesys and Five9.
Plans
Decagon
Pricing could not be confirmed. See decagon.ai.
Parloa
Pricing could not be confirmed. See parloa.com.
Common questions
Which is cheaper, Decagon or Parloa?
As of Nov 12, 2026, Decagon has no price we could confirm, and Parloa has no price we could confirm.
Which has a free plan, Decagon or Parloa?
As of Nov 12, 2026, neither Decagon nor Parloa has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.