Decagon vs Kore.ai (2026): which should you pick?
As of Nov 12, 2026, Decagon and Kore.ai share a 1.6 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on which features you need.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Decagon
AI concierge agents for customer support across voice, chat and email
Paid
Which one is for you
Pick Decagon if
- Fits if you run a support team and want agents on voice, chat and email
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and there is no pricing page
- Not for you if you want to try it free, as no self-serve plan or trial is shown
- Tight if you want integrations named: the site gives no list
Pick Kore.ai if
- Fits if you are a large company with service, HR and IT agent needs
- Works for regulated teams in banking or healthcare
Look elsewhere if
- Not for you if you want a price up front, as none is published
- Not for you if you want to try it, because no free plan or self-serve trial is shown
- Skip it if you are small, since the site is aimed at large enterprises
- Watch out: cost depends on which of the three product areas you buy
How we grade them
| 1.6GPADecagonWeak | 1.6GPAKore.aiWeak | |
|---|---|---|
| Value for money | CNo prices are published and the site has no pricing page, so it sits in the middle by default. | CNo price is published; the calls to action are Get demo and Contact us. |
| Free plan and trial | FNo self-serve plan or free trial is shown. | FNothing free is offered: no free plan and no self-serve trial. |
| Features | CAgent procedures, voice, chat and email, testing, experiments and insights. | CCovers service, work and process agents with multi-agent orchestration and governance. The product line spans three areas, so scope varies by what is bought. |
| Ease of use | CNo store rating on record. Procedures are written and tested by you, with onboarding through sales. | CNo store rating on record, and the platform needs agents built, connected and governed. |
| Platforms and integrations | CWeb only, and the site gives no list of integrations by name. | CWeb only, with no integrations listed on the pages read. |
| Best for | AI customer support agents | big companies running service, HR and IT agents together |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Decagon and Kore.ai. How we grade
Where they differ
- Decagon also covers a/B testing.
- Kore.ai also covers AI search and workflow automation.
In commonWebAI agentsAI support agentChatbots
At a glance
| Decagon | Kore.ai | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Decagon | Kore.ai Inc. |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Decagon
- No prices are published and the site has no pricing page; the call to action is Get a demo.
- No self-serve plan or free trial is shown.
- The site gives no list of integrations by name.
Kore.ai
- No prices are published; the calls to action are Get demo and Contact us.
- No free plan or self-serve trial is shown.
- The product line spans three areas, so scope and cost depend on which are bought.
Key features
Decagon
- Agent Operating Procedures
- AOPs describe an agent's workflows in natural language instead of a configuration language, so behavior can be changed quickly.
- Voice, chat and email
- Agents work across voice, chat and email, and the site says they keep memory across channels.
- Testing and experiments
- Simulations run at scale before launch, and live A/B experiments compare versions of an agent.
- Watchtower and insights
- Watchtower is an always-on quality check, and reporting covers the voice of the customer.
- Duet
- An AI partner for building and improving agents.
Kore.ai
- AI for service
- Voice and digital AI agents, agent assistance, quality management and an AI-native contact center.
- AI for work
- Enterprise search plus agents for HR, IT and recruiting.
- AI for process
- Long-running process agents with human-in-the-loop steps and process assurance.
- Agent platform
- Multi-agent orchestration, no-code and pro-code tools, and security, compliance and governance controls.
- Industry versions
- The site lists banking, wealth management, insurance, healthcare, retail, telco and travel.
Plans
Decagon
Pricing could not be confirmed. See decagon.ai.
Kore.ai
Pricing could not be confirmed. See kore.ai.
Common questions
Which is cheaper, Decagon or Kore.ai?
As of Nov 12, 2026, Decagon has no price we could confirm, and Kore.ai has no price we could confirm.
Which has a free plan, Decagon or Kore.ai?
As of Nov 12, 2026, neither Decagon nor Kore.ai has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.