Decagon vs Intercom Fin (2026): which should you pick?
As of Nov 12, 2026, Intercom Fin grades higher than Decagon: 2.2 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Intercom Fin grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Decagon
AI concierge agents for customer support across voice, chat and email
Intercom Fin
AI customer service agent billed per resolved conversation
Which one is for you
Pick Decagon if
- Fits if you run a support team and want agents on voice, chat and email
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and there is no pricing page
- Not for you if you want to try it free, as no self-serve plan or trial is shown
- Tight if you want integrations named: the site gives no list
Pick Intercom Fin if
- Fits if you already run Intercom or another helpdesk and want AI in front of it
- Makes sense if you would rather pay per resolved ticket than per seat
Look elsewhere if
- Pricey if volume is high, as every outcome is $0.99 and there is a monthly minimum
- Tight if you want voice, which is custom pricing for select customers
- Watch out: Advanced is $85 and Expert $132 a seat, shown without a stated billing period
- Watch out: qualifications cost $9.99 each and Copilot is a $29 per agent add-on
How we grade them
| 1.6GPADecagonWeak | 2.2GPAIntercom FinFair | |
|---|---|---|
| Value for money | CNo prices are published and the site has no pricing page, so it sits in the middle by default. | CEssential is $19 a seat a month billed yearly, near the cheaper end of this category, but Fin adds $0.99 per outcome on top. The page's own example is about $150 a month for 152 outcomes. |
| Free plan and trial | FNo self-serve plan or free trial is shown. | CA 14-day trial with no card. There is no free plan. |
| Features | CAgent procedures, voice, chat and email, testing, experiments and insights. | CHandles many channels and also works on other helpdesks. The listing names gaps: voice is custom pricing, and the Copilot add-on for other helpdesks is only for Salesforce. |
| Ease of use | CNo store rating on record. Procedures are written and tested by you, with onboarding through sales. | CNo store rating on record, and you connect a helpdesk and teach it procedures and data connectors first. |
| Platforms and integrations | CWeb only, and the site gives no list of integrations by name. | BWeb, with listed helpdesk connections to Salesforce, HubSpot, Freshworks, Zendesk-style tools and Gorgias. |
| Best for | AI customer support agents | support teams that pay only when the AI resolves a ticket |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Decagon and Intercom Fin. How we grade
Where they differ
- Decagon also covers a/B testing.
- Intercom Fin also covers help desk and live chat.
At a glance
| Decagon | Intercom Fin | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | $19 per seat / month, billed annually, plus $0.99 per Fin outcome |
| Free plan | None | None |
| Free trial | None listed | 14-day free trial, no credit card required |
| Web | ||
| Made by | Decagon | Intercom |
| Price read from | Not confirmed | intercom.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Decagon
- No prices are published and the site has no pricing page; the call to action is Get a demo.
- No self-serve plan or free trial is shown.
- The site gives no list of integrations by name.
Intercom Fin
- Fin costs $0.99 per outcome, and qualifications cost $9.99 each. A monthly minimum applies, for example 50 outcomes.
- Voice for Fin is on custom pricing and offered to select customers through sales.
- Copilot for other helpdesks is currently available for Salesforce.
- Advanced and Expert prices are shown on the page without a stated billing period.
Key features
Decagon
- Agent Operating Procedures
- AOPs describe an agent's workflows in natural language instead of a configuration language, so behavior can be changed quickly.
- Voice, chat and email
- Agents work across voice, chat and email, and the site says they keep memory across channels.
- Testing and experiments
- Simulations run at scale before launch, and live A/B experiments compare versions of an agent.
- Watchtower and insights
- Watchtower is an always-on quality check, and reporting covers the voice of the customer.
- Duet
- An AI partner for building and improving agents.
Intercom Fin
- Outcome-based pricing
- A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- Works on other helpdesks
- Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- Procedures and data connectors
- Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- Testing and analysis
- Simulations, regression tests and previews check Fin before deployment, and CX Score and AI Topics analyze it afterward.
- Many channels
- Fin is deployed on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger, or through an API.
- Early Stage Program
- Startups can apply for a year of Fin free and a large discount on Intercom.
Plans
Decagon
Pricing could not be confirmed. See decagon.ai.
Intercom Fin
Essential$19
per seat / month, billed annually ($29 billed monthly)
Intercom helpdesk with shared inbox, ticketing, Messenger and Fin. Fin outcomes are billed on top.
Advanced$85
per seat / month, as shown with annual billing selected
Adds multiple inboxes, a workflows builder and round-robin assignment. Includes 20 free Lite seats.
Expert$132
per seat / month, as shown with annual billing selected
Adds SSO, HIPAA support, SLAs and multibrand support. Includes 50 free Lite seats.
Pro add-on$100
per month, add-on
Analysis of 500 conversations a month and 6,000 credits, with Operator, CX Score and AI Topics.
Copilot add-on$29
per agent / month, billed annually ($35 billed monthly)
An assistant inside the inbox for human agents.
Ways to pay less
Decagon
No public discounts listed.
Intercom Fin
- Startups
Early Stage Program: free year of Fin
Startups can get a year of Fin free and 93% off Intercom through the Early Stage Program.
- Annual discount
Annual billing lowers the Essential price
Essential is $19 per seat a month billed annually, against $29 billed monthly.
Common questions
Which is cheaper, Decagon or Intercom Fin?
As of Nov 12, 2026, Decagon has no price we could confirm, and Intercom Fin starts at $19 per seat / month, billed annually, plus $0.99 per Fin outcome.
Which has a free plan, Decagon or Intercom Fin?
As of Nov 12, 2026, neither Decagon nor Intercom Fin has a free plan. Intercom Fin has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.