Intercom Fin vs Kore.ai (2026): which should you pick?
As of Nov 12, 2026, Intercom Fin grades higher than Kore.ai: 2.2 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Intercom Fin grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Intercom Fin
AI customer service agent billed per resolved conversation
Which one is for you
Pick Intercom Fin if
- Fits if you already run Intercom or another helpdesk and want AI in front of it
- Makes sense if you would rather pay per resolved ticket than per seat
Look elsewhere if
- Pricey if volume is high, as every outcome is $0.99 and there is a monthly minimum
- Tight if you want voice, which is custom pricing for select customers
- Watch out: Advanced is $85 and Expert $132 a seat, shown without a stated billing period
- Watch out: qualifications cost $9.99 each and Copilot is a $29 per agent add-on
Pick Kore.ai if
- Fits if you are a large company with service, HR and IT agent needs
- Works for regulated teams in banking or healthcare
Look elsewhere if
- Not for you if you want a price up front, as none is published
- Not for you if you want to try it, because no free plan or self-serve trial is shown
- Skip it if you are small, since the site is aimed at large enterprises
- Watch out: cost depends on which of the three product areas you buy
How we grade them
| 2.2GPAIntercom FinFair | 1.6GPAKore.aiWeak | |
|---|---|---|
| Value for money | CEssential is $19 a seat a month billed yearly, near the cheaper end of this category, but Fin adds $0.99 per outcome on top. The page's own example is about $150 a month for 152 outcomes. | CNo price is published; the calls to action are Get demo and Contact us. |
| Free plan and trial | CA 14-day trial with no card. There is no free plan. | FNothing free is offered: no free plan and no self-serve trial. |
| Features | CHandles many channels and also works on other helpdesks. The listing names gaps: voice is custom pricing, and the Copilot add-on for other helpdesks is only for Salesforce. | CCovers service, work and process agents with multi-agent orchestration and governance. The product line spans three areas, so scope varies by what is bought. |
| Ease of use | CNo store rating on record, and you connect a helpdesk and teach it procedures and data connectors first. | CNo store rating on record, and the platform needs agents built, connected and governed. |
| Platforms and integrations | BWeb, with listed helpdesk connections to Salesforce, HubSpot, Freshworks, Zendesk-style tools and Gorgias. | CWeb only, with no integrations listed on the pages read. |
| Best for | support teams that pay only when the AI resolves a ticket | big companies running service, HR and IT agents together |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Intercom Fin and Kore.ai. How we grade
Where they differ
- Intercom Fin also covers help desk and live chat.
- Kore.ai also covers AI search and workflow automation.
At a glance
| Intercom Fin | Kore.ai | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $19 per seat / month, billed annually, plus $0.99 per Fin outcome | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial, no credit card required | None listed |
| Web | ||
| Made by | Intercom | Kore.ai Inc. |
| Price read from | intercom.com | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Intercom Fin
- Fin costs $0.99 per outcome, and qualifications cost $9.99 each. A monthly minimum applies, for example 50 outcomes.
- Voice for Fin is on custom pricing and offered to select customers through sales.
- Copilot for other helpdesks is currently available for Salesforce.
- Advanced and Expert prices are shown on the page without a stated billing period.
Kore.ai
- No prices are published; the calls to action are Get demo and Contact us.
- No free plan or self-serve trial is shown.
- The product line spans three areas, so scope and cost depend on which are bought.
Key features
Intercom Fin
- Outcome-based pricing
- A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- Works on other helpdesks
- Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- Procedures and data connectors
- Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- Testing and analysis
- Simulations, regression tests and previews check Fin before deployment, and CX Score and AI Topics analyze it afterward.
- Many channels
- Fin is deployed on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger, or through an API.
- Early Stage Program
- Startups can apply for a year of Fin free and a large discount on Intercom.
Kore.ai
- AI for service
- Voice and digital AI agents, agent assistance, quality management and an AI-native contact center.
- AI for work
- Enterprise search plus agents for HR, IT and recruiting.
- AI for process
- Long-running process agents with human-in-the-loop steps and process assurance.
- Agent platform
- Multi-agent orchestration, no-code and pro-code tools, and security, compliance and governance controls.
- Industry versions
- The site lists banking, wealth management, insurance, healthcare, retail, telco and travel.
Plans
Intercom Fin
Essential$19
per seat / month, billed annually ($29 billed monthly)
Intercom helpdesk with shared inbox, ticketing, Messenger and Fin. Fin outcomes are billed on top.
Advanced$85
per seat / month, as shown with annual billing selected
Adds multiple inboxes, a workflows builder and round-robin assignment. Includes 20 free Lite seats.
Expert$132
per seat / month, as shown with annual billing selected
Adds SSO, HIPAA support, SLAs and multibrand support. Includes 50 free Lite seats.
Pro add-on$100
per month, add-on
Analysis of 500 conversations a month and 6,000 credits, with Operator, CX Score and AI Topics.
Copilot add-on$29
per agent / month, billed annually ($35 billed monthly)
An assistant inside the inbox for human agents.
Kore.ai
Pricing could not be confirmed. See kore.ai.
Ways to pay less
Intercom Fin
- Startups
Early Stage Program: free year of Fin
Startups can get a year of Fin free and 93% off Intercom through the Early Stage Program.
- Annual discount
Annual billing lowers the Essential price
Essential is $19 per seat a month billed annually, against $29 billed monthly.
Kore.ai
No public discounts listed.
Common questions
Which is cheaper, Intercom Fin or Kore.ai?
As of Nov 12, 2026, Intercom Fin starts at $19 per seat / month, billed annually, plus $0.99 per Fin outcome, and Kore.ai has no price we could confirm.
Which has a free plan, Intercom Fin or Kore.ai?
As of Nov 12, 2026, neither Intercom Fin nor Kore.ai has a free plan. Intercom Fin has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.