Intercom Fin review (2026): is it worth $19 a month per seat, billed yearly?
AI customer service agent billed per resolved conversation
Black Friday: is there a Intercom Fin sale?
Intercom Fin report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for support teams that pay only when the AI resolves a ticket
Fin is an AI support agent billed at $0.99 per outcome, and it runs on Intercom or on other helpdesks. The $19 a seat start is only the helpdesk, a monthly outcome minimum applies on top, and voice is sold through sales.
Who Intercom Fin is for
- Fits if you already run Intercom or another helpdesk and want AI in front of it
- Makes sense if you would rather pay per resolved ticket than per seat
Who Intercom Fin is not for
- Pricey if volume is high, as every outcome is $0.99 and there is a monthly minimum
- Tight if you want voice, which is custom pricing for select customers
- Watch out: Advanced is $85 and Expert $132 a seat, shown without a stated billing period
- Watch out: qualifications cost $9.99 each and Copilot is a $29 per agent add-on
Why Intercom Fin gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyEssential is $19 a seat a month billed yearly, near the cheaper end of this category, but Fin adds $0.99 per outcome on top. The page's own example is about $150 a month for 152 outcomes.
- CFree plan and trialA 14-day trial with no card. There is no free plan.
- CFeaturesHandles many channels and also works on other helpdesks. The listing names gaps: voice is custom pricing, and the Copilot add-on for other helpdesks is only for Salesforce.
- CEase of useNo store rating on record, and you connect a helpdesk and teach it procedures and data connectors first.
- BPlatforms and integrationsWeb, with listed helpdesk connections to Salesforce, HubSpot, Freshworks, Zendesk-style tools and Gorgias.
What these grades rest on. Graded from this listing, whose facts were read from Intercom Fin's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/intercom-fin#review"><img src="https://toolgpa.com/badge/intercom-fin.svg" alt="Intercom Fin: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Intercom Fin stands among AI agents
Intercom Fin's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24.
It stands best on platforms and integrations (B, above 20 of 101) and worst on features (C, above 1).
Its paid plans start at $19 a month for each person, against a middle price of $22.13 for the category: 12 of the 65 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 9 tools score higher and cost less.
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Intercom Fin’s own letter is outlined.
- CValue for moneyAbove 17 of 101, level with 56
- CFree plan and trialAbove 28 of 101, level with 53
- CFeaturesAbove 1 of 101, level with 67
- CEase of useAbove 14 of 101, level with 78
- BPlatforms and integrationsAbove 20 of 101, level with 71
Price against what you get
Each dot is one of 70 AI agents. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Intercom Fin, or make your own?
Keep it
To replace Intercom Fin you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
It costs $228 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- A chatbot builder hooked into the messaging apps.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Salesforce, HubSpot and Freshworks among them.
What this rests on. Intercom Fin’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Intercom Fin?
Fin is Intercom's AI agent for customer service. It answers questions over chat, email, voice, SMS, WhatsApp and social channels, and can run on Intercom's own helpdesk or on others such as Salesforce, HubSpot and Zendesk. Fin itself is billed per outcome, while the Intercom helpdesk is billed per seat.
Worth knowing
- Fin costs $0.99 per outcome, and qualifications cost $9.99 each. A monthly minimum applies, for example 50 outcomes.
- Voice for Fin is on custom pricing and offered to select customers through sales.
- Copilot for other helpdesks is currently available for Salesforce.
- Advanced and Expert prices are shown on the page without a stated billing period.
Key features
- Outcome-based pricing
- A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- Works on other helpdesks
- Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- Procedures and data connectors
- Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- Testing and analysis
- Simulations, regression tests and previews check Fin before deployment, and CX Score and AI Topics analyze it afterward.
- Many channels
- Fin is deployed on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger, or through an API.
- Early Stage Program
- Startups can apply for a year of Fin free and a large discount on Intercom.
Intercom Fin pricing
As of Nov 12, 2026, Intercom Fin is a paid product with a free trial, starting at $19 per seat / month, billed annually, plus $0.99 per Fin outcome.
- Starts at
- $19 per seat / month, billed annually, plus $0.99 per Fin outcome
- Free plan
- None
- Free trial
- 14-day free trial, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Essential | $19per seat / month, billed annually ($29 billed monthly) | Intercom helpdesk with shared inbox, ticketing, Messenger and Fin. Fin outcomes are billed on top. |
| Advanced | $85per seat / month, as shown with annual billing selected | Adds multiple inboxes, a workflows builder and round-robin assignment. Includes 20 free Lite seats. |
| Expert | $132per seat / month, as shown with annual billing selected | Adds SSO, HIPAA support, SLAs and multibrand support. Includes 50 free Lite seats. |
| Pro add-on | $100per month, add-on | Analysis of 500 conversations a month and 6,000 credits, with Operator, CX Score and AI Topics. |
| Copilot add-on | $29per agent / month, billed annually ($35 billed monthly) | An assistant inside the inbox for human agents. |
Read from intercom.com on Nov 12, 2026. Prices change, so confirm with Intercom Fin before you buy.
Ways to pay less
- StartupsEarly Stage Program: free year of Fin
Startups can get a year of Fin free and 93% off Intercom through the Early Stage Program.
Stated on fin.ai - Annual discountAnnual billing lowers the Essential price
Essential is $19 per seat a month billed annually, against $29 billed monthly.
Stated on intercom.com
Works with
- Salesforce
- HubSpot
- Freshworks
- Dixa
- Front
- Zoho
- Sprinklr
- Gorgias
Intercom Fin alternatives
- Intercom Fin vs Yellow.ai
Free plan
Common questions
Does Intercom Fin have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Intercom Fin is listed for Web.
Does Intercom Fin have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Intercom Fin is listed for Web.
Is Intercom Fin open source?
Intercom Fin is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.