Smith.ai review (2026): is the free plan enough?
Phone answering by an AI receptionist, with live agents as an option
Black Friday: is there a Smith.ai sale?
Smith.ai report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for answering a small number of calls with AI, humans optional
Smith.ai answers calls with an AI receptionist, and the Free plan covers 25 answered calls a month, then $3.00 a call. The free plan needs a credit card, AI Pro is $150 a month for 75 calls, and the live-agent plans start at $300 for 30 calls.
Who Smith.ai is for
- Fits if you get fewer than 25 calls a month and want them answered
- Works for law firms and service businesses that use Clio or Calendly
Who Smith.ai is not for
- Pricey if calls grow, as 75 calls is $150 a month on AI Pro
- Tight if you want a free try with no card, since the Free plan needs one
- Pricey if you want people, because live-agent plans start at $300 a month for 30 calls
- Watch out: the 30-day money-back on human plans excludes overage calls and is capped at $1,000
Why Smith.ai gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyAI Pro is $150 a month for 75 calls, about three times the dearest tenth's $52 start. Calls cost $2.00 on that plan.
- CFree plan and trialFree has 25 answered calls a month with no expiry, then $3.00 a call, and it needs a credit card to sign up.
- CFeaturesScreening, lead qualification, scheduling and live agents on top. Human escalation on the Free plan is a paid add-on.
- CEase of useNo store rating on record, and you connect a number, scheduling and intake tools.
- BPlatforms and integrationsWeb, with Clio, Filevine, Calendly, HubSpot, Salesforce and Zapier listed.
What these grades rest on. Graded from this listing, whose facts were read from Smith.ai's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/smith-ai#review"><img src="https://toolgpa.com/badge/smith-ai.svg" alt="Smith.ai: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Smith.ai stands among AI agents
Smith.ai's GPA of 2.0 is higher than 26 of the 101 other AI agents we grade, and level with 9.
It stands best on platforms and integrations (B, above 20 of 101) and worst on value for money (D, above 0).
Its paid plans start at $150 a month, against a middle price of $22.13 for the category: 62 of the 65 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 35 tools score higher and cost less.
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Smith.ai’s own letter is outlined.
- DValue for moneyAbove 0 of 101, level with 16
- CFree plan and trialAbove 28 of 101, level with 53
- CFeaturesAbove 1 of 101, level with 67
- CEase of useAbove 14 of 101, level with 78
- BPlatforms and integrationsAbove 20 of 101, level with 71
Price against what you get
Each dot is one of 70 AI agents. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Smith.ai, or make your own?
Keep it
To replace Smith.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 66 of the 101 other AI agents grade higher. It costs $1,800 a year.
What you could make
- Appointment booking: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- Phone numbers and calls carried over the phone network.
- An AI model answering your customers from your own help articles.
- It plugs into other products, Clio, Filevine and Lawmatics among them.
What this rests on. Smith.ai’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Smith.ai?
Smith.ai answers a business's calls and chats, qualifies leads, books appointments and routes calls. It sells three ways of handling calls: AI-first, hybrid, and human-first, where live North American receptionists answer. Pricing is by the number of calls answered each month, and the AI-first tier has a free plan.
Worth knowing
- The Free plan stops at 25 answered calls a month; extra calls cost $3.00 each.
- Human-first plans are pay-per-call at $7 or more per call; overage runs $8.50 to $11.50 per call.
- Human escalation on the Free plan is an opt-in add-on rather than included.
- The 30-day money-back guarantee on the human-first plans excludes overage calls and is capped at $1,000.
Key features
- AI call answering
- An AI receptionist picks up calls around the clock, screens spam, qualifies callers against criteria the business sets, and routes or transfers them.
- Live agents when needed
- Hybrid and human-first tiers bring in live North American agents, either for new-client calls or for every call, at higher per-call rates.
- Appointment scheduling
- The free plan lists AI scheduling with Calendly and similar tools. On the human-first plans, booking an appointment is a per-call add-on at $1.50.
- Quality Studio
- Lets a business test how the AI handles calls before going live. It is included on the free plan.
- CRM and intake integrations
- Call details go to a CRM or Zapier, with Clio, Filevine and Lawmatics named. Human-first plans include the first CRM; each extra one costs $0.50 per call.
- Add-ons billed per call
- Human-first plans price extras per call, such as a dedicated Spanish line at $1.00, call recording at $0.25 and conflict checks at $0.50.
Smith.ai pricing
As of Nov 12, 2026, Smith.ai has a free plan, and paid plans start at $150 per month for 75 AI-answered calls.
- Starts at
- $150 per month for 75 AI-answered calls
- Free plan
- Free AI plan: 25 answered calls a month with no expiry, then $3.00 per call. A credit card is required to sign up.
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | AI-first. 25 calls a month, then $3.00 per call. Call screening, lead qualification, scheduling and Quality Studio testing. |
| AI Pro | $150per month for 75 calls, AI-first | $2.00 per call. Adds dedicated onboarding, live phone, email and chat support, and custom SMS branding. Larger blocks cost less per call. |
| AI Enterprise | $500per month for 300 calls, AI-first | $1.67 per call. Smith.ai builds and runs a custom setup, with a success manager and multi-location support. |
| Human-first Starter | $300per month for 30 calls, live agents | Live receptionists, 1 free transfer destination. $11.50 per call over 30. |
| Human-first Basic | $810per month for 90 calls, live agents | 2 free transfer destinations. $10.50 per call over 90. |
| Human-first Pro | $2,100per month for 300 calls, live agents | 10 free transfer destinations. $8.50 per call over 300. |
Read from smith.ai on Nov 12, 2026. Prices change, so confirm with Smith.ai before you buy.
Works with
- Clio
- Filevine
- Lawmatics
- Calendly
- Acuity
- HubSpot
- Salesforce
- Zapier
Smith.ai alternatives
- Smith.ai vs Dialzara
Free trial · from $29/mo
- Smith.ai vs Goodcall
Free trial · from $79/mo
- Smith.ai vs Retell AI
Free trial · from $0
Common questions
Does Smith.ai have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Smith.ai is listed for Web.
Does Smith.ai have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Smith.ai is listed for Web.
Is Smith.ai open source?
Smith.ai is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.