The Smith.ai Insider’s Guide
Everything we know about Smith.ai in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Smith.ai
The Insider’s Guide
Phone answering by an AI receptionist, with live agents as an option
Every plan, grade, refund rule and rival among AI agents, read from Smith.ai’s own pages.
Made by Smith.ai · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Smith.ai’s own pages, its app-store listings and our grades. Every fact in it is on Smith.ai’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 26 of the 101 other AI agents we grade
Smith.ai answers a business's calls and chats, qualifies leads, books appointments and routes calls. It sells three ways of handling calls: AI-first, hybrid, and human-first, where live North American receptionists answer. Pricing is by the number of calls answered each month, and the AI-first tier has a free plan.
To get you started, here are 9 things to know about Smith.ai, taken from its own pages and our grades.
No store rating on record, and you connect a number, scheduling and intake tools.
- 1
Best for answering a small number of calls with AI, humans optional
Smith.ai answers calls with an AI receptionist, and the Free plan covers 25 answered calls a month, then $3.00 a call.
- 2
Paid plans start at $150 a month
As its pricing page puts it: $150 per month for 75 AI-answered calls.
- 3
There is a free plan
Free AI plan: 25 answered calls a month with no expiry, then $3.00 per call. A credit card is required to sign up.
- 4
It runs on Web
Web.
- 5
AI call answering
An AI receptionist picks up calls around the clock, screens spam, qualifies callers against criteria the business sets, and routes or transfers them.
- 6
Live agents when needed
Hybrid and human-first tiers bring in live North American agents, either for new-client calls or for every call, at higher per-call rates.
- 7
Appointment scheduling
The free plan lists AI scheduling with Calendly and similar tools. On the human-first plans, booking an appointment is a per-call add-on at $1.50.
- 8
A 2.0 GPA, above 26 of 101
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Smith.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Smith.ai at a glance
- Pricing
- Free plan, from $150 per month for 75 AI-answered calls
- Free plan
- Yes
- Free trial
- None stated
- Runs on
- Web
- Made by
- Smith.ai
- Category
- AI Agents
- Our grade
- 2.0 GPA, fair
The report card
Best for answering a small number of calls with AI, humans optional
Smith.ai answers calls with an AI receptionist, and the Free plan covers 25 answered calls a month, then $3.00 a call. The free plan needs a credit card, AI Pro is $150 a month for 75 calls, and the live-agent plans start at $300 for 30 calls.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | AI Pro is $150 a month for 75 calls, about three times the dearest tenth's $52 start. Calls cost $2.00 on that plan. |
| Free plan and trial | C | Free has 25 answered calls a month with no expiry, then $3.00 a call, and it needs a credit card to sign up. |
| Features | C | Screening, lead qualification, scheduling and live agents on top. Human escalation on the Free plan is a paid add-on. |
| Ease of use | C | No store rating on record, and you connect a number, scheduling and intake tools. |
| Platforms and integrations | B | Web, with Clio, Filevine, Calendly, HubSpot, Salesforce and Zapier listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Smith.ai is for
- Fits if you get fewer than 25 calls a month and want them answered
- Works for law firms and service businesses that use Clio or Calendly
Who it is not for
- Pricey if calls grow, as 75 calls is $150 a month on AI Pro
- Tight if you want a free try with no card, since the Free plan needs one
- Pricey if you want people, because live-agent plans start at $300 a month for 30 calls
- Watch out: the 30-day money-back on human plans excludes overage calls and is capped at $1,000
Good to know
Good for
- Law firms and small practices that miss calls after hours
- Businesses that want to try an AI receptionist on a free plan first
- Teams that want live agents available for new-client calls
Worth knowing
- The Free plan stops at 25 answered calls a month; extra calls cost $3.00 each.
- Human-first plans are pay-per-call at $7 or more per call; overage runs $8.50 to $11.50 per call.
- Human escalation on the Free plan is an opt-in add-on rather than included.
- The 30-day money-back guarantee on the human-first plans excludes overage calls and is capped at $1,000.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$150
A month to start. There is a free plan too
Smith.ai has a free plan. Paid plans start at $150 per month for 75 AI-answered calls.
Free
$0
AI-first. 25 calls a month, then $3.00 per call. Call screening, lead qualification, scheduling and Quality Studio testing.
AI Pro
$150
per month for 75 calls, AI-first
$2.00 per call. Adds dedicated onboarding, live phone, email and chat support, and custom SMS branding. Larger blocks cost less per call.
AI Enterprise
$500
per month for 300 calls, AI-first
$1.67 per call. Smith.ai builds and runs a custom setup, with a success manager and multi-location support.
Human-first Starter
$300
per month for 30 calls, live agents
Live receptionists, 1 free transfer destination. $11.50 per call over 30.
Human-first Basic
$810
per month for 90 calls, live agents
2 free transfer destinations. $10.50 per call over 90.
Human-first Pro
$2,100
per month for 300 calls, live agents
10 free transfer destinations. $8.50 per call over 300.
The free plan
Free AI plan: 25 answered calls a month with no expiry, then $3.00 per call. A credit card is required to sign up.
Read from smith.ai on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Phone answering by an AI receptionist, with live agents as an option. Here is what it does, as its own site describes it, and what it covers: AI agents, AI support agent, business phone line, appointment booking.
Screening, lead qualification, scheduling and live agents on top.
- AI call answering
- An AI receptionist picks up calls around the clock, screens spam, qualifies callers against criteria the business sets, and routes or transfers them.
- Live agents when needed
- Hybrid and human-first tiers bring in live North American agents, either for new-client calls or for every call, at higher per-call rates.
- Appointment scheduling
- The free plan lists AI scheduling with Calendly and similar tools. On the human-first plans, booking an appointment is a per-call add-on at $1.50.
- Quality Studio
- Lets a business test how the AI handles calls before going live. It is included on the free plan.
- CRM and intake integrations
- Call details go to a CRM or Zapier, with Clio, Filevine and Lawmatics named. Human-first plans include the first CRM; each extra one costs $0.50 per call.
- Add-ons billed per call
- Human-first plans price extras per call, such as a dedicated Spanish line at $1.00, call recording at $0.25 and conflict checks at $0.50.
Where it runs
- Web
What it works with
- Clio
- Filevine
- Lawmatics
- Calendly
- Acuity
- HubSpot
- Salesforce
- Zapier
Smith.ai is made by Smith.ai.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
26/101
Other AI agents it is graded above
Smith.ai's GPA of 2.0 is higher than 26 of the 101 other AI agents we grade, and level with 9.
It stands best on platforms and integrations (B, above 20 of 101) and worst on value for money (D, above 0).
Its paid plans start at $150 a month, against a middle price of $22.13 for the category: 62 of the 65 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 35 tools score higher and cost less.
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Smith.ai’s own letter is outlined.
- DValue for moneyAbove 0 of 101
- CFree plan and trialAbove 28 of 101
- CFeaturesAbove 1 of 101
- CEase of useAbove 14 of 101
- BPlatforms and integrationsAbove 20 of 101
Price against what you get
Each dot is one of 70 AI agents. Further left costs less; higher up scores better on features, ease of use and platforms. Smith.ai is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Smith.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 66 of the 101 other AI agents grade higher. It costs $1,800 a year.
What you could make
- Appointment booking: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- Phone numbers and calls carried over the phone network.
- An AI model answering your customers from your own help articles.
- It plugs into other products, Clio, Filevine and Lawmatics among them.
What this rests on. Smith.ai’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Dialzara, Goodcall, Synthflow, Retell AI and Thoughtly
The 5 tools Smith.ai is most often weighed against, with where each one differs from it.
- 2.0GPA
Dialzara
Free trial · from $29/mo
AI receptionist that answers small-business phone calls.
- Smith.ai has a free plan. Dialzara does not, though it has a free trial.
- Smith.ai also covers AI support agent.
- Dialzara also covers chatbots.
- 1.8GPA
Goodcall
Free trial · from $79/mo
AI phone agent for small businesses, billed per customer.
- Smith.ai has a free plan. Goodcall does not, though it has a free trial.
- Smith.ai also covers AI support agent.
- 1.8GPA
Synthflow
Paid
Enterprise AI voice agents sold on annual contracts.
- Smith.ai has a free plan. Synthflow does not.
- Smith.ai also covers AI support agent and appointment booking.
- 2.4GPA
Retell AI
Free trial · from $0
Pay-per-minute platform for AI phone and chat agents.
- Smith.ai has a free plan. Retell AI does not, though it has a free trial.
- Smith.ai also covers AI support agent, business phone line and appointment booking.
- Retell AI also covers chatbots.
- 1.8GPA
Thoughtly
Paid
AI voice, SMS and email agents for inbound lead conversion.
- Smith.ai has a free plan. Thoughtly does not.
- Smith.ai also covers AI support agent, business phone line and appointment booking.
- Thoughtly also covers workflow automation and voice cloning.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Smith.ai free?
Smith.ai has a free plan. Free AI plan: 25 answered calls a month with no expiry, then $3.00 per call.
How much does Smith.ai cost?
Smith.ai lists 6 plans. Free: $0.
What platforms does Smith.ai work on?
Smith.ai is available on Web.
Does Smith.ai have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Smith.ai is listed for Web.
Does Smith.ai have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Smith.ai is listed for Web.
Is Smith.ai open source?
Smith.ai is not described as open source on its own site, as read on Nov 12, 2026.
What does Smith.ai integrate with?
Smith.ai's listing names Clio, Filevine, Lawmatics, Calendly, Acuity, HubSpot, Salesforce and Zapier.
Who makes Smith.ai?
Smith.ai is made by a company of the same name.
What are the alternatives to Smith.ai?
The closest alternatives to Smith.ai in our directory are Dialzara, Goodcall, Synthflow, Retell AI and Thoughtly.
How does Smith.ai compare with other AI agents?
Smith.ai's GPA of 2.0 is higher than 26 of the 101 other AI agents we grade, and level with 9.
Is Smith.ai good value for money?
ToolGPA grades Smith.ai D for value for money. Its paid plans start at $150 a month, against a middle price of $22.13 for the category: 62 of the 65 others that charge start lower.
Could I make my own version of Smith.ai?
To replace Smith.ai you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Smith.ai’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Smith.ai's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Smith.ai. Prices change, so check smith.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Smith.ai, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/smith-ai
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Smith.ai: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/smith-ai
Know someone choosing between AI agents?
Send them this guide: toolgpa.com/tools/smith-ai/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded AI agents after Smith.ai, each with an Insider's Guide of its own.
- AI Agents Insider's GuideEvery one of the 102 AI agents we grade, compared
- Genspark Insider's GuideAI workspace with an agent for research, slides, sheets and docs3.2 GPA
- Manus Insider's GuideGeneral AI agent for research, slides, websites and browser tasks3.2 GPA
- OpenClaw Insider's GuideOpen-source personal AI agent you run yourself and message in chat3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Smith.ai’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Smith.ai is a trademark of its owner, and this guide is not made, paid for or approved by Smith.ai. Prices and plans change: check smith.ai before you buy.