The Intercom Fin Insider’s Guide
Everything we know about Intercom Fin in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Intercom Fin
The Insider’s Guide
AI customer service agent billed per resolved conversation
Every plan, grade, refund rule and rival among AI agents, read from Intercom Fin’s own pages.
Made by Intercom · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Intercom Fin’s own pages, its app-store listings and our grades. Every fact in it is on Intercom Fin’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 36 of the 101 other AI agents we grade
Fin is Intercom's AI agent for customer service. It answers questions over chat, email, voice, SMS, WhatsApp and social channels, and can run on Intercom's own helpdesk or on others such as Salesforce, HubSpot and Zendesk. Fin itself is billed per outcome, while the Intercom helpdesk is billed per seat.
To get you started, here are 9 things to know about Intercom Fin, taken from its own pages and our grades.
No store rating on record, and you connect a helpdesk and teach it procedures and data connectors first.
- 1
Best for support teams that pay only when the AI resolves a ticket
Fin is an AI support agent billed at $0.99 per outcome, and it runs on Intercom or on other helpdesks.
- 2
Paid plans start at $19 a month for each person
As its pricing page puts it: $19 per seat / month, billed annually, plus $0.99 per Fin outcome.
- 3
You can try it first
14-day free trial, no credit card required
- 4
It runs on Web
Web.
- 5
Outcome-based pricing
A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- 6
Works on other helpdesks
Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- 7
Procedures and data connectors
Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- 8
A 2.2 GPA, above 36 of 101
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Intercom Fin you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Intercom Fin at a glance
- Pricing
- Free trial, from $19 per seat / month, billed annually, plus $0.99 per Fin outcome
- Free plan
- No
- Free trial
- 14-day free trial, no credit card required
- Runs on
- Web
- Made by
- Intercom, since 2011
- Category
- AI Agents
- Our grade
- 2.2 GPA, fair
The report card
Best for support teams that pay only when the AI resolves a ticket
Fin is an AI support agent billed at $0.99 per outcome, and it runs on Intercom or on other helpdesks. The $19 a seat start is only the helpdesk, a monthly outcome minimum applies on top, and voice is sold through sales.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Essential is $19 a seat a month billed yearly, near the cheaper end of this category, but Fin adds $0.99 per outcome on top. The page's own example is about $150 a month for 152 outcomes. |
| Free plan and trial | C | A 14-day trial with no card. There is no free plan. |
| Features | C | Handles many channels and also works on other helpdesks. The listing names gaps: voice is custom pricing, and the Copilot add-on for other helpdesks is only for Salesforce. |
| Ease of use | C | No store rating on record, and you connect a helpdesk and teach it procedures and data connectors first. |
| Platforms and integrations | B | Web, with listed helpdesk connections to Salesforce, HubSpot, Freshworks, Zendesk-style tools and Gorgias. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Intercom Fin is for
- Fits if you already run Intercom or another helpdesk and want AI in front of it
- Makes sense if you would rather pay per resolved ticket than per seat
Who it is not for
- Pricey if volume is high, as every outcome is $0.99 and there is a monthly minimum
- Tight if you want voice, which is custom pricing for select customers
- Watch out: Advanced is $85 and Expert $132 a seat, shown without a stated billing period
- Watch out: qualifications cost $9.99 each and Copilot is a $29 per agent add-on
Good to know
Good for
- Support teams that want to pay only for conversations the AI resolves
- Companies already using Salesforce, HubSpot or Zendesk
- Teams that want AI and a helpdesk from one vendor
Worth knowing
- Fin costs $0.99 per outcome, and qualifications cost $9.99 each. A monthly minimum applies, for example 50 outcomes.
- Voice for Fin is on custom pricing and offered to select customers through sales.
- Copilot for other helpdesks is currently available for Salesforce.
- Advanced and Expert prices are shown on the page without a stated billing period.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$19
A month to start, for each person
Intercom Fin is a paid product with a free trial, starting at $19 per seat / month, billed annually, plus $0.99 per Fin outcome.
Essential
$19
per seat / month, billed annually ($29 billed monthly)
Intercom helpdesk with shared inbox, ticketing, Messenger and Fin. Fin outcomes are billed on top.
Advanced
$85
per seat / month, as shown with annual billing selected
Adds multiple inboxes, a workflows builder and round-robin assignment. Includes 20 free Lite seats.
Expert
$132
per seat / month, as shown with annual billing selected
Adds SSO, HIPAA support, SLAs and multibrand support. Includes 50 free Lite seats.
Pro add-on
$100
per month, add-on
Analysis of 500 conversations a month and 6,000 credits, with Operator, CX Score and AI Topics.
Copilot add-on
$29
per agent / month, billed annually ($35 billed monthly)
An assistant inside the inbox for human agents.
Trying it first
14-day free trial, no credit card required
Read from intercom.com on Nov 12, 2026.
Ways to pay less
Startups
Early Stage Program: free year of Fin
Startups can get a year of Fin free and 93% off Intercom through the Early Stage Program.
Stated on fin.aiAnnual discount
Annual billing lowers the Essential price
Essential is $19 per seat a month billed annually, against $29 billed monthly.
Stated on intercom.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI customer service agent billed per resolved conversation. Here is what it does, as its own site describes it, and what it covers: AI agents, help desk, live chat, AI support agent, chatbots.
Handles many channels and also works on other helpdesks.
- Outcome-based pricing
- A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- Works on other helpdesks
- Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- Procedures and data connectors
- Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- Testing and analysis
- Simulations, regression tests and previews check Fin before deployment, and CX Score and AI Topics analyze it afterward.
- Many channels
- Fin is deployed on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger, or through an API.
- Early Stage Program
- Startups can apply for a year of Fin free and a large discount on Intercom.
Where it runs
- Web
What it works with
- Salesforce
- HubSpot
- Freshworks
- Dixa
- Front
- Zoho
- Sprinklr
- Gorgias
Intercom Fin is made by Intercom, and has been around since 2011.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
36/101
Other AI agents it is graded above
Intercom Fin's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24.
It stands best on platforms and integrations (B, above 20 of 101) and worst on features (C, above 1).
Its paid plans start at $19 a month for each person, against a middle price of $22.13 for the category: 12 of the 65 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 9 tools score higher and cost less.
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Intercom Fin’s own letter is outlined.
- CValue for moneyAbove 17 of 101
- CFree plan and trialAbove 28 of 101
- CFeaturesAbove 1 of 101
- CEase of useAbove 14 of 101
- BPlatforms and integrationsAbove 20 of 101
Price against what you get
Each dot is one of 70 AI agents. Further left costs less; higher up scores better on features, ease of use and platforms. Intercom Fin is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Intercom Fin you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
It costs $228 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- A chatbot builder hooked into the messaging apps.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Salesforce, HubSpot and Freshworks among them.
What this rests on. Intercom Fin’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Decagon, Sierra, Ada, Kore.ai and Yellow.ai
The 5 tools Intercom Fin is most often weighed against, with where each one differs from it.
- 1.6GPA
Decagon
Paid
AI concierge agents for customer support across voice, chat and email.
- Intercom Fin also covers help desk and live chat.
- Decagon also covers a/B testing.
- 1.6GPA
Sierra
Paid
Conversational AI agents for customer service at large brands.
- Intercom Fin also covers help desk and live chat.
- 1.6GPA
Ada
Paid
AI customer service agent platform for chat, email, voice and social.
- Intercom Fin also covers help desk and live chat.
- 1.6GPA
Kore.ai
Paid
Enterprise agent platform for service, work and process automation.
- Intercom Fin also covers help desk and live chat.
- Kore.ai also covers AI search and workflow automation.
- 2.2GPA
Yellow.ai
Free plan
Agentic AI platform for customer and employee service.
- Yellow.ai has a free plan. Intercom Fin does not, though it has a free trial.
- Intercom Fin also covers help desk and live chat.
- Yellow.ai also covers workflow automation.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Intercom Fin free?
No, Intercom Fin is a paid product, but you can try it first. 14-day free trial, no credit card required.
How much does Intercom Fin cost?
Intercom Fin lists 5 plans. Essential: $19 per seat / month, billed annually ($29 billed monthly).
What platforms does Intercom Fin work on?
Intercom Fin is available on Web.
Does Intercom Fin offer any discounts?
Intercom Fin publicly lists the following: Early Stage Program: free year of Fin; Annual billing lowers the Essential price.
Does Intercom Fin have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Intercom Fin is listed for Web.
Does Intercom Fin have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Intercom Fin is listed for Web.
Is Intercom Fin open source?
Intercom Fin is not described as open source on its own site, as read on Nov 12, 2026.
What does Intercom Fin integrate with?
Intercom Fin's listing names Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias.
Who makes Intercom Fin?
Intercom Fin is made by Intercom. It dates from 2011.
What are the alternatives to Intercom Fin?
The closest alternatives to Intercom Fin in our directory are Decagon, Sierra, Ada, Kore.ai and Yellow.ai.
How does Intercom Fin compare with other AI agents?
Intercom Fin's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24.
Is Intercom Fin good value for money?
ToolGPA grades Intercom Fin C for value for money. Its paid plans start at $19 a month for each person, against a middle price of $22.13 for the category: 12 of the 65 others that charge start lower.
Could I make my own version of Intercom Fin?
To replace Intercom Fin you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Intercom Fin’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Intercom Fin's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Intercom. Prices change, so check fin.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Intercom Fin, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/intercom-fin
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Intercom Fin: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/intercom-fin
Know someone choosing between AI agents?
Send them this guide: toolgpa.com/tools/intercom-fin/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded AI agents after Intercom Fin, each with an Insider's Guide of its own.
- AI Agents Insider's GuideEvery one of the 102 AI agents we grade, compared
- Genspark Insider's GuideAI workspace with an agent for research, slides, sheets and docs3.2 GPA
- Manus Insider's GuideGeneral AI agent for research, slides, websites and browser tasks3.2 GPA
- OpenClaw Insider's GuideOpen-source personal AI agent you run yourself and message in chat3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Intercom Fin’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Intercom Fin is a trademark of its owner, and this guide is not made, paid for or approved by Intercom. Prices and plans change: check fin.ai before you buy.