Cognigy vs Yellow.ai (2026): which should you pick?
As of Nov 12, 2026, Yellow.ai grades higher than Cognigy: 2.2 against 1.8 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Yellow.ai grades higher on the free plan. They get the same grade on value for money, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Cognigy if
- Fits if you run a contact center and want voice and chat agents
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and the pricing page does not exist
- Not for you if you want to try it free, as no free plan or trial is shown
- Watch out: the site now uses the NiCE Cognigy name
Pick Yellow.ai if
- Fits if you want to try one service agent free
- Makes sense if you want to pay per resolution rather than per seat
Look elsewhere if
- Tight if you grow, as Free is 1 agent and 500 sessions a month
- Pricey if volume is high, since extra resolutions are $0.99 each
- Watch out: the Free plan lists many features as limited
- Not for you if you want Enterprise prices, because they are not published
How we grade them
| 1.8GPACognigyWeak | 2.2GPAYellow.aiFair | |
|---|---|---|
| Value for money | CNo prices are published and the pricing page does not exist, so it sits in the middle by default. | CFree, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare. |
| Free plan and trial | FNo free plan or self-serve trial is shown. | CFree is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps. |
| Features | CVoice, chat and messaging agents, agent assist and evaluation, with industry agents. | CBuilder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign. |
| Ease of use | CNo store rating on record. Sold through demos, so rollout is a project. | CNo store rating on record, and you build and connect an agent before it answers. |
| Platforms and integrations | BWeb only, with six named integrations and no API on record. | BWeb, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise. |
| Best for | AI agents for voice and chat contact centers | trying one service agent before an enterprise deal |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cognigy and Yellow.ai. How we grade
Where they differ
- Cognigy also covers live chat.
- Yellow.ai also covers workflow automation.
In commonWebAI agentsAI support agentChatbots
At a glance
| Cognigy | Yellow.ai | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | Not published |
| Free plan | None | 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Cognigy | Yellow.ai |
| Price read from | Not confirmed | yellow.ai |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Cognigy
- No prices are published and the pricing page does not exist; the call to action is See a Demo.
- No free plan or self-serve trial is shown.
- The site now uses the NiCE Cognigy name.
Yellow.ai
- The Free plan lists many features as limited, and extra resolutions cost $0.99 each.
- Enterprise pricing is not published.
- The Free plan table lists 1,000 user records and one active campaign with 10 templates.
Key features
Cognigy
- AI agents for voice
- Voice agents are listed as a main use case, with voice connectivity as a platform capability.
- Chat and messaging agents
- Agents for chat and messaging channels, plus a live chat product.
- Agent assist
- An agent copilot that supports human agents in the contact center.
- Agent evaluation
- Platform capability for evaluating agents, alongside AI Ops and orchestration.
- Industry agents
- Pages for airlines, automotive, finance, healthcare, insurance, retail, telecom and utilities.
Yellow.ai
- AI Agent Builder
- Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- Voice and email
- Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- AI Copilot and testing
- Previews, debugs and optimizes agent performance, with automated testing before release.
- Analytics
- LLM analytics, sentiment and topic tracking, and custom dashboards.
- Employee experience
- Nexus EDGE is a desktop agent for employee experience, with human approval on every action.
Plans
Cognigy
Pricing could not be confirmed. See cognigy.com.
Yellow.ai
Free$0
1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics.
EnterpriseCustom
Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance.
Common questions
Which is cheaper, Cognigy or Yellow.ai?
As of Nov 12, 2026, Cognigy has no price we could confirm, and Yellow.ai publishes no starting price.
Which has a free plan, Cognigy or Yellow.ai?
As of Nov 12, 2026, only Yellow.ai has a free plan. Cognigy does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.