Ada vs Yellow.ai (2026): which should you pick?
As of Nov 12, 2026, Yellow.ai grades higher than Ada: 2.2 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Yellow.ai grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Ada if
- Fits if you run a support team and want an agent across chat, email and voice
- Works for a company with someone to act as the AI Agent Manager
Look elsewhere if
- Skip it if you want a price: the pricing and home pages were not readable and no figures are on record
- Not for you if you want to try it free, as no free plan or trial is on record
- Tight if you have no one to manage it, since the docs describe a human AI Agent Manager role
- Watch out: only Salesforce and Zendesk are named as integrations
Pick Yellow.ai if
- Fits if you want to try one service agent free
- Makes sense if you want to pay per resolution rather than per seat
Look elsewhere if
- Tight if you grow, as Free is 1 agent and 500 sessions a month
- Pricey if volume is high, since extra resolutions are $0.99 each
- Watch out: the Free plan lists many features as limited
- Not for you if you want Enterprise prices, because they are not published
How we grade them
| 1.6GPAAdaWeak | 2.2GPAYellow.aiFair | |
|---|---|---|
| Value for money | CPrices could not be read, because the vendor's marketing site returned an access-denied page, so it sits in the middle by default. | CFree, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare. |
| Free plan and trial | FNo free plan or trial is on record, and the vendor site could not be read. | CFree is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps. |
| Features | CLearns from content, runs actions and multi-step processes, coaches and hands over to people, across chat, email, voice and social. | CBuilder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign. |
| Ease of use | CNo store rating on record. The docs describe a human AI Agent Manager role to run the agent, so expect setup work. | CNo store rating on record, and you build and connect an agent before it answers. |
| Platforms and integrations | CWeb only, with Salesforce and Zendesk as the two named integrations and API-driven actions. | BWeb, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise. |
| Best for | AI customer service agents | trying one service agent before an enterprise deal |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Ada and Yellow.ai. How we grade
Where they differ
- Yellow.ai also covers workflow automation.
In commonWebAI agentsAI support agentChatbots
At a glance
| Ada | Yellow.ai | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | Not published |
| Free plan | None | 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Ada | Yellow.ai |
| Price read from | Not confirmed | yellow.ai |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Ada
- Prices could not be read: the vendor's marketing site returned an access-denied page.
- The documentation says the agent runs across chat, email, voice and social messaging.
- Ada's docs describe a human AI Agent Manager role to run the agent.
Yellow.ai
- The Free plan lists many features as limited, and extra resolutions cost $0.99 each.
- Enterprise pricing is not published.
- The Free plan table lists 1,000 user records and one active campaign with 10 templates.
Key features
Ada
- AI Agent from your content
- The agent learns from knowledge bases, websites and articles to answer customer questions.
- Actions and tools
- Actions are API-driven tasks that retrieve or process external data, and the docs list API tools and code tools.
- Processes for multi-step work
- Processes handle multi-step interactions that go beyond a single answer.
- Coaching
- Analyzes past conversations and gives feedback to improve accuracy.
- Handoffs to human agents
- Documented handoffs to Salesforce and Zendesk, among others.
Yellow.ai
- AI Agent Builder
- Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- Voice and email
- Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- AI Copilot and testing
- Previews, debugs and optimizes agent performance, with automated testing before release.
- Analytics
- LLM analytics, sentiment and topic tracking, and custom dashboards.
- Employee experience
- Nexus EDGE is a desktop agent for employee experience, with human approval on every action.
Plans
Ada
Pricing could not be confirmed. See ada.cx.
Yellow.ai
Free$0
1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics.
EnterpriseCustom
Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance.
Common questions
Which is cheaper, Ada or Yellow.ai?
As of Nov 12, 2026, Ada has no price we could confirm, and Yellow.ai publishes no starting price.
Which has a free plan, Ada or Yellow.ai?
As of Nov 12, 2026, only Yellow.ai has a free plan. Ada does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.