Yellow.ai review (2026): is the free plan enough?
Agentic AI platform for customer and employee service
Black Friday: is there a Yellow.ai sale?
Yellow.ai report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for trying one service agent before an enterprise deal
Yellow.ai is an agent platform for customer and employee service, with a Free plan of 1 AI agent and 500 chat sessions a month. After that it is $0.99 a resolution, many Free features are limited, and Enterprise pricing is not published.
Who Yellow.ai is for
- Fits if you want to try one service agent free
- Makes sense if you want to pay per resolution rather than per seat
Who Yellow.ai is not for
- Tight if you grow, as Free is 1 agent and 500 sessions a month
- Pricey if volume is high, since extra resolutions are $0.99 each
- Watch out: the Free plan lists many features as limited
- Not for you if you want Enterprise prices, because they are not published
Why Yellow.ai gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyFree, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare.
- CFree plan and trialFree is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps.
- CFeaturesBuilder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign.
- CEase of useNo store rating on record, and you build and connect an agent before it answers.
- BPlatforms and integrationsWeb, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise.
What these grades rest on. Graded from this listing, whose facts were read from Yellow.ai's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Yellow.ai? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/yellow-ai#review"><img src="https://toolgpa.com/badge/yellow-ai.svg" alt="Yellow.ai: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Yellow.ai stands among AI agents
Yellow.ai's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24.
It stands best on platforms and integrations (B, above 20 of 101) and worst on features (C, above 1).
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Yellow.ai’s own letter is outlined.
- CValue for moneyAbove 17 of 101, level with 56
- CFree plan and trialAbove 28 of 101, level with 53
- CFeaturesAbove 1 of 101, level with 67
- CEase of useAbove 14 of 101, level with 78
- BPlatforms and integrationsAbove 20 of 101, level with 71
Keep Yellow.ai, or make your own?
Keep it
To replace Yellow.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chatbot builder hooked into the messaging apps.
What this rests on. Yellow.ai’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Yellow.ai?
Yellow.ai sells an agentic AI platform, called Nexus, for customer service and employee experience. It builds AI agents for voice, chat, email and SMS, and offers a free plan with one agent. Larger deployments are on an enterprise plan with custom pricing.
Worth knowing
- The Free plan lists many features as limited, and extra resolutions cost $0.99 each.
- Enterprise pricing is not published.
- The Free plan table lists 1,000 user records and one active campaign with 10 templates.
Key features
- AI Agent Builder
- Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- Voice and email
- Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- AI Copilot and testing
- Previews, debugs and optimizes agent performance, with automated testing before release.
- Analytics
- LLM analytics, sentiment and topic tracking, and custom dashboards.
- Employee experience
- Nexus EDGE is a desktop agent for employee experience, with human approval on every action.
Yellow.ai pricing
As of Nov 12, 2026, Yellow.ai has a free plan.
- Starts at
- Not published
- Free plan
- 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features.
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics. |
| Enterprise | Custom | Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance. |
Read from yellow.ai on Nov 12, 2026. Prices change, so confirm with Yellow.ai before you buy.
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Common questions
Does Yellow.ai have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Yellow.ai is listed for Web.
Does Yellow.ai have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Yellow.ai is listed for Web.
Is Yellow.ai open source?
Yellow.ai is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.